Messages

1

General Computer Support / Re: Please help

« on: April 07, 2014, 10:49:39 am »

Hello Shane,
Good and bad news...bad news first.  I had two trojans in my registry and four in a folders (windows folder).  Malwarebytes has a newer version that was installed or upgraded.  This new version, i ran a "threat scan" a comprehensive scan that discovered the six trojans and after quarantine, i deleted them and had to reboot my system.  My "programs and features" populates just fine now and my sfc scan shows no problems.  Thank you for ur patience and help.  I am telling everyone i know about your web page.  Thank you again!  ree

2

General Computer Support / Re: Please help

« on: April 05, 2014, 05:35:10 pm »

Thanks for the info on my windows view.  My installed programs do not appear, at all in the detailed view, just the windows updates.  My system is slowing down, 30 to 45 sec to load any program compared to instant before this problem and it is dual core but fast.  I performed a sfc /scannow and received a log Im attaching, cannot open.  At the scan end it stated a problem could not be fixed.  I have performed 3 separate anti virus and malware scans than indicate clean.  Should i just reinstall windows vista or upgrade to windows 7?  This is very frustrating, this Dual core 2.4 GHz, 6 GB, 64 bit HP HDX has been fast and reliable. 

3

General Computer Support / Re: Please help

« on: April 04, 2014, 10:28:29 am »

Yes I have more than 24 programs.  I have  CorelDraw, Adobe, Microsoft, Wordsearch Bible etc.  About 100 which includes others.  The ones that are visual is Microsoft security Essentials, printers HP & Dell, Nvidia and pointing devices.

4

General Computer Support / Re: Please help

« on: April 03, 2014, 12:56:33 pm »

Ok i swtched to a detailed view and all 508 items appeared, this includes all hot fixes and microsoft updates.  When i switch to "uninstall a program"  the list returns to searching and 24 programs and not all installed programs.  I switch back to "view installed updates" and microsoft updates populate again.

5

General Computer Support / Re: Please help

« on: April 03, 2014, 11:22:46 am »

Yes that program & features problem is what I am seeing.  When I tried to save jpg @ 300 dpi, it was too large and would not upload... y I reduced to 72 dpi

6

General Computer Support / Re: Please help

« on: April 03, 2014, 10:52:51 am »

Here is the oringinal print screen size

7

General Computer Support / Re: Please help

« on: April 02, 2014, 05:55:51 pm »

Finally was able to get the print screen.  I did not tell you that I am paralyzed on right side, thank you for your patience

8

General Computer Support / Re: Please help

« on: April 02, 2014, 03:54:34 pm »

My print screen, I cannot get it to work

9

General Computer Support / Re: Please help

« on: April 02, 2014, 01:03:24 pm »

I cannot seem to do a print screen and have it past from the clipboard to adobe photoshop or paint.  It is on Control Panel > All control panel items > Programs and Features

10

General Computer Support / Please help

« on: April 02, 2014, 12:36:43 pm »

Shane,
    I know that you asked me to put my comments in the forum but I cannot figure out how to post my comments or questions.  I told you previously that I used your program on my Sony laptop windows 7 64 bit.  My system is still running like new or better than new.  I have a problem with my HP laptop window 64 bit.  My program and features not showing all my programs.  It is showing only 24 and continues to run, looking for others.  I ran your program and it corrected a lot of things.  My programs and features still do not come up, I need to uninstall b/c my system only has 83 GB free.  I ran the sfc /scannow and at finished says something could not be corrected but I cannot open log file.  I also ran a chk disk but it says everything corrected. 
    Can you help me or do I need to restore to factory settings.  I have all my files backed up. 
 
Mary

11

Feedback & Suggestions / Trying to post

« on: April 02, 2014, 12:36:00 pm »

Hello Shane,
    I am writing to you to say, Thank You!  After getting a a Trojan and removing it 18 mos. ago my antivirus, Microsoft Security Essentials, and my Microsoft firewall was not functioning .  I would have to run the MSE updater twice or run the Microsoft update to get updated.  Periodically I would get a message that my firewall was off.  I would go to the control panel and I would get a message display Error code 0x80070424.  I used microsoft fix it and it did not fix.  Periodically I would search to no avail.  I had antivirus scans and adware scans.
    I finally seacherched google and a link led me to your web page.  I did a rootkit scan and three other things.  Then I had the windows, system and registry scanned and repaired.  I do not understand what was done but, my system works entirely.  Thank you!  I am retired however, if I can send a token of my appreciation I will.
I will post my notes in the forum and will tell everyone i know about your awesome web site!