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Messages - williakj2k

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1
General Computer Support / Re: Cannot access internet
« on: December 22, 2013, 11:46:53 am »
Shane, great news  :smiley: -- I now have internet access restored on my computer.
You were right, the Deterministic driver did have something to do with it. Somehow it modifies the network driver such that all internet requests go thru it even when I am not connected to the VPN.

Here is a detailed breakdown of what I did.

During my search for a resolution, I came across dozens of sites with solutions, but none of them worked.
One of the things I read in passing was go into safe mode to execute some of the network commands -- that I had not done as I didn't think it would make a difference. But it should be done because that way you are only dealing with the minimum number of drivers to give you basic functionally. After the post about removing the VPN, I thought maybe I should try network access in safe mode - maybe networking will work because the VPN driver is a supplemental driver and the system will not load it. That test failed -- no internet access even in safe mode (but the icon in the system tray says i do). I disabled the driver, same result: failure.

So what do I do now? I don't want to uninstall the VPN software because as I said it is a pain to reinstall.
One of the sites I ran across while trying to resolve this suggested a list of netsh commands -- many of which I had already executed with no resolution.

Here is the website:
http://jayesh-mewada.blogspot.com/2012/09/ping-transmit-failed-error-code-1231_28.html

and here is the command list suggested:
netsh winsock reset all
netsh int 6to4 reset all
netsh int ipv4 reset all
netsh int ipv6 reset all
netsh int httpstunnel reset all
netsh int isatap reset all
netsh int portproxy reset all
netsh int tcp reset all
netsh int teredo reset all

As I stated above, many of the commands listed I had already tried and they did not work (probably because I was not in safe mode). But I think the two that did work are:
netsh int httpstunnel reset all
netsh int portproxy reset all

I rebooted my machine back into safe mode and tried to ping 8.8.8.8 and it worked -- I was  :shocked:
I pinged at least three other sites and they all came back positive.

I rebooted my machine into normal mode and tried the pings again and they all succeeded.
I re-enabled the VPN driver and tried the pings again and they all succeeded again.
I started Firefox and restored my previous sessions and all the windows and tabs came up.  :smiley:
I started the VPN software and logged into work -- success. :smiley:

I don't know what these two commands do

netsh int httpstunnel reset all
netsh int portproxy reset all

but they had some effect on the VPN driver and cleared up whatever the problem was.

Shane, thank you for your patience, guidance and input.
I hope you have a Merry Christmas and a Happy New Year.
And a thank you to jayesh mewada as well -- his blog post contains the solution for my internet/VPN issue but I don't think that was the intent.

My Christmas will be much better now, because I don't have to spend any part of it rebuilding my computer.

Thanks once again and I'll be back if I have another obscure problem but hopefully no time soon.  :smiley:




2
General Computer Support / Re: Cannot access internet
« on: December 22, 2013, 06:01:47 am »
Shane,

I am not thrilled about removing it mainly because once I do, reinstalling it is really a pain.
I did some testing in safe mode -- even there I have no internet access.
I disabled the Deterministic Driver, IPv6 and the QoS Packet Scheduler and nothing changed.


3
General Computer Support / Re: Cannot access internet
« on: December 20, 2013, 05:59:45 pm »
That's a driver for the Sonicwall VPN software I have installed on the computer.

4
General Computer Support / Re: Cannot access internet
« on: December 19, 2013, 06:25:01 am »
Shane, I have attached the screenshot.


5
General Computer Support / Re: Cannot access internet
« on: December 17, 2013, 09:45:43 pm »
Shane,

I actually searched the error out on the web and came across a solution -- it got rid of the error message I was seeing but it did not restore internet connectivity. So still looking for a solution.

6
General Computer Support / Re: Cannot access internet
« on: December 14, 2013, 05:35:19 pm »
It's not the router. It is the IPv6 setup.
Even though I don't use it, somehow it is necessary for the internet to work.

I enabled it on the adapter and then tried to view the properties and got the message:

"In order to configure TCP/IP, you must install or enable a network adapter card"


I don't get this message on any of the other machines when I try to view IPv6 properties.
IPv6 can't see the card and/or is sending bad packets somehow.

I've already done the IPv6 reset. What else is there to do?

Remember the adapter is fine -- I can connect to other machines on my home network.

7
General Computer Support / Re: Cannot access internet
« on: December 13, 2013, 09:07:39 pm »
Ashord, I've done the ip reset several times -- still no access.
Here is the tracert, though, maybe it will shed some light on what is going on.


Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dlinkrouter.hsd1.in.comcast.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3     *        *       15 ms  68.85.131.77
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    52 ms     *        *     as15169-4.350ecermak.il.ibone.comcast.net [66.208.233.142]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    30 ms     *        *     216.239.46.191
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *       34 ms  google-public-dns-a.google.com [8.8.8.8]

Trace complete.



8
General Computer Support / Re: Cannot access internet
« on: December 11, 2013, 06:58:00 pm »
Shane below is the ipconfig output.
The router ip is 192.168.0.1.
Wolverine, it's not a virus the system is clean. I run malwarebytes regularly as well as several other malware programs.


Windows IP Configuration

   Host Name . . . . . . . . . . . . : pegasus
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.in.comcast.net.

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : hsd1.in.comcast.net.
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-16-41-ED-36-B7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, December 08, 2013 11:08:23 PM
   Lease Expires . . . . . . . . . . : Thursday, December 12, 2013 11:08:22 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : SonicWALL VPN Adapter
   Physical Address. . . . . . . . . : 00-60-73-E1-6E-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9E1D617C-0748-4854-91B1-148380150B31}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3895:530:3f57:ff9b(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3895:530:3f57:ff9b%10(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable ISATAP Interface {D34F2465-9BA9-487B-A94C-29464F9E7D76}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.in.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


9
General Computer Support / Re: Cannot access internet
« on: December 10, 2013, 06:44:01 pm »
Hello Shane,

After every solution I listed, I tried google.com and yahoo.com.
I tried 8.8.8.8 too and it still does not work.

And to Wolverine, yes I tried a restore after some of the solutions in the list didn't work.
It also did not work.

I didn't know Windows only keeps so many restore points -- one of my ideas was to restore to a month before but when I looked at what I had it was all from the prior week, so that idea went out the door.



10
General Computer Support / Cannot access internet
« on: December 07, 2013, 04:53:48 pm »
Hello all,

First things first, here is my setup:
Windows 7 Ultimate 32bit
Core 2 Duo Lenovo desktop
Broadcom NetXtreme Gigabit Adapter (built-in)
D-Link DIR-655 router connecting 3 other computers (1 wireless)
1 Roku, and 1 wireless printer



Now, the problem:
I cannot access the internet from this computer only. All other computers and devices work okay.
I tried to install a ramdisk on the computer and when it did not work, i uninstalled it and somehow killed internet access.

I can see everything in the network, I can rdp to the other machines. I just can't access the internet.

I have tried many suggestions, none have worked:
--reset everything -- modem, router, computers
--uninstalled the adapter
--rebuilt the TCP stack
--added Hex address to adapter settings
--tried to add routes to router setup

I've run the all-in-one program three times to no avail.
Windows actually reports that I have access, looking at the icon in the task tray (no red x or yellow exclamation point).
Ping will get the address of a website but packet loss is always 100%.

I'm hoping someone can help me out of this, my last option is to re-install and I really don't want to do that.

Thanks in advance for any assistance you can give.

Will



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