Messages

1

General Computer Support / Re: After "Download Windows Repair (all in one)" unable to start Firefox

« on: November 07, 2013, 03:31:59 am »

Okay,  Shane

My computer is in Windows 7.
Your solution was the good and easiest one...
Nevertheless, I don't understand what occurred but all is ok now (I used Firefox for this answer)

Many thanks
 

2

General Computer Support / Re: After "Download Windows Repair (all in one)" unable to start Firefox

« on: November 06, 2013, 01:02:46 am »

Hello...
 
To jraju: I can't reset Firefox using the link given because I should first be able to call Firefox and I cannot do it. I immediately receive the crash message as described in previous post.
I uninstalled firefox and reinstall the last version 25.0 but that doesn't solve my problem...;

To Shane: I downloaded your utility and ran it. It ran for a while but terminated normally. Thereafter, impossible to start Firefox.  (I use now IE to post on your site)

Thanks

3

General Computer Support / After "Download Windows Repair (all in one)" unable to start Firefox

« on: November 04, 2013, 10:28:34 am »

After executing "Download Windows Repair (all in one)" I'm unable to start Firefox even after uninstall and reinstall with last version...
Calling Firefox always results in a Firefox "Crash message":

https://www.dropbox.com/s/oz2lact8zhtcpus/Firefox%20crash.pdf

As reinstall doesn't help me, I don't know what I have to do.
Can somebody help me?