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Messages - Shelly300

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1
General Computer Support / Re: Windows Installer Service could not be accessed
« on: June 26, 2013, 11:50:38 pm »
Thanks Shane

I will do what you have advised. It sounds like the best option.

Kind regards

2
General Computer Support / Re: Windows Installer Service could not be accessed
« on: June 25, 2013, 08:11:42 pm »
Thanks for your replies.

Willy2, on point 1, I have used CCleaner to do a registery backup but, as the problem is already in place, a backup can't help me now. On point's 2 and 3, yes I did.

Shane, yes I did.

I used WR tools... all of them. I did everything as instructed by your software as well as crossing my fingers and toes during the process. Your software seems like a great tool that has worked wonders for many but it said something about commenting on the forum if my problem wasn't fixed. I don't want to be the someone with the unsolved problem but here I am.

In the CBS log errors there is something called the 'localized custom property bag' - see the fifth error I have listed. I have no idea what this is but if it's missing and it's supposed to be there shouldn't I try and replace the missing something?


3
General Computer Support / Windows Installer Service could not be accessed
« on: June 25, 2013, 05:32:51 am »
I'm having trouble with the Windows Installer Service on Windows 7 Ultimate.
Was able to install MalwareBytes, CCleaner and various other programs but am unable to install XLite, Adobe Reader, AVG, and others.
The message I get is: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. That message was delivered by Adobe but the message is similar from one and all.

Things I have done already include:
  • Check that the windows installer service is running - it is
    Stop and start the service
    Stop and start the MSIServer
    Disk check
    Virus check
    CCleaner on the Registry
    Run Tweaking.com's Window Repair (all in one)
None of the above has helped.

I couldn't find a .msu for Windows 7; all I get is service pack 1 which is already installed.

I ran sfc /scannow. I did this early in the piece and did it again after all the above with the same results. It said: Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log.

A search of the CBS.log file showed a number of errors that I have no idea what to do about.

Here are all the errors the scan identified:

  • CBS    Failed setting restore point [HRESULT = 0x80040155 - Unknown Error]
    CBS    Exec: Begin: nested restore point - failed, ignoring and continuing. [HRESULT = 0x80040155 - Unknown Error]
    CBS    Failed to get IVssEnumMgmtObject interface. [HRESULT = 0x80040155 - Unknown Error]
    CBS    SQM: Warning: Failed to get System Restore max diff area. The data won't be available. [HRESULT = 0x80040155 - Unknown Error]
    CBS    Failed to find localized custom property bag [HRESULT = 0x80070490 - ERROR_NOT_FOUND] - this particular error is listed 5 times
    Error                 CSI    0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #330619# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0xa0c8f0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[94]"\??\C:\Windows\WinSxS\amd64_angel264.inf_31bf3856ad364e35_6.1.7600.16385_none_9421cee72a5bb5c5"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xa0c8d0, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
    Error                 CSI    0000000c@2013/6/25:06:09:39.509 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
    Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #330618# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
    Error                 CSI    0000000e (F) STATUS_OBJECT_NAME_NOT_FOUND #330617# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0xa0d1e8->SIL_OBJECT_ATTRIBUTES {s:40; on:"amd64_angel264.inf_31bf3856ad364e35_6.1.7600.16385_none_9421cee72a5bb5c5"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
    Error                 CSI    0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #330619# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0x9ecc20->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[94]"\??\C:\Windows\WinSxS\amd64_angel264.inf_31bf3856ad364e35_6.1.7600.16385_none_9421cee72a5bb5c5"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x9ecc00, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
    Error                 CSI    0000000c@2013/6/25:11:12:08.256 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
    Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #330618# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
    Error                 CSI    0000000e (F) STATUS_OBJECT_NAME_NOT_FOUND #330617# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0x9ed518->SIL_OBJECT_ATTRIBUTES {s:40; on:"amd64_angel264.inf_31bf3856ad364e35_6.1.7600.16385_none_9421cee72a5bb5c5"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)

Is there any advice you can give me that doesn't involve a re-install of the OS?

Kind regards

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