Messages

1

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 13, 2021, 12:55:25 pm »

I started by disabling all startup programs and re-enabling them one at a time, and after I started all of them manually (with the exception of a few unnecessary programs), my internet was still stable, so I then proceeded to check which of the programs I open manually at startup was the cause. Roughly 2 hours after I opened JRiver, my internet dropped out (I had opened the other 2 before the 2 hours was up). However, before I started checking the manually opened programs, I made the mistake of re-enabling ALL of the startup programs, not just the necessary ones, which is how I missed the true cause the first time. So, just to be sure, I started from the beginning again, however, this time I did NOT enable all of the startup items before checking the programs I open manually, and that's how I found the true cause. I'm still not sure if it was DVDVideoSoft's Free studio or if it was my printer software, however, I'm fairly confident it was one of those two.

2

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 13, 2021, 07:09:14 am »

Sorry for the late reply. I believe my issue is solved (I have a Verizon tech coming out today), however, I'm not exactly sure what I did (if anything) to fix it. The first day that it worked without going out was Friday. The only thing that I can think of that might have fixed it was when I upgraded an extremely out of date software product I had installed on my desktop (DVDVideoSoft's Free Studio, to be exact), however, I'm not completely convinced that was it. In any event, my internet seems to be working now. To everyone who assisted me with this, thank you, and a BIG thank you to @Boggin for sticking with me through this until the end.

3

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 06, 2021, 03:56:41 pm »

Well, after 2 additional days of troubleshooting, I believe I have found the root cause of my internet dropping out about every 2 hours (give or take), which was my desktop failing to renew the DHCP lease with my router. I've also narrowed the list to 3 programs that may be causing this issue: My media center of choice (JRiver), my web browser of choice (Opera), or my reminder/daily planner/scheduling software of choice (MyLifeOrganized). I highly doubt it's the 3rd, however, that software does have a WiFi or Cloud Sync feature, so it's possible that it could be the cause. I'll update when I know exactly which of those 3 softwares is the cause, however, if it is one of the first 2, then I'll have to figure out exactly which setting or feature is causing the internet to drop out.

4

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 04, 2021, 05:45:10 pm »

Yes. I just checked. It doesn't drop in safe mode. While in safe mode, I did some more investigating. I disabled some components of my security suite that may be interfering with my internet connection. I will report back with the results.

5

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 04, 2021, 01:57:05 pm »

Unfortunately, here in the US, the ISP supplied routers are pretty heavily locked down, and I need to be able to tweak settings that just wouldn't be possible with an ISP supplied router, so asking for one of their routers just isn't an option. A technician is scheduled to come out to install some wall jacks and look at my equipment in a little over a week (that's unfortunately the earliest I could get an appointment).  I'm still not completely convinced that the aforementioned FIOS issue is the only issue at play, as my WiFi never went out, it was only the connections on my desktop, so I'm hoping that by the time the technician does arrive, I will have solved whatever else is causing issues with my connection, if there are any other issues.

6

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 03, 2021, 06:17:12 pm »

I spent the entire day troubleshooting this issue, just as I have been doing for about the past week. It occurred to me I failed to mention what was probably a vital part of the way I have my internet connected, which is I had my ONT connected to my router via powerline adapters (it wasn't a direct connection), which I suspected for a while was at least part of the issue, but didn't initially want to admit or change it. My ONT is in a closet and my router is in the living room. So, I finally gave in and removed the powerline adapters and connected my ONT directly to my router via a 25 ft CAT6 cable that I had lying around. After all that, I was still having the issue, so I did some more investigating, and come to find out, I'm experiencing what is a well known issue with Verizon FIOS, especially for those who opt to use their own router, which I did. The issue is that the lease between the ONT and the router is not renewed properly. A common solution is to powercycle the ONT, then powercycle the router, however, since I opted in to receiving the battery backup, I have the additional step of removing/unplugging the battery backup before powercycling the ONT. This is too much to do every 2 hours for the foreseeable future, so needless to say, I will be calling Verizon tomorrow.

7

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 03, 2021, 06:27:41 am »

Ok. Thanks.

8

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 03, 2021, 06:06:22 am »

Ok. Thanks. I'll try that if I lose internet again. Since it takes around 2 hours after booting my computer for my internet connection to go out, should I just let my computer sit idle in safe mode to see if it loses internet before trying to pinpoint the exact software product(s) causing the issue?

9

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 03, 2021, 05:52:17 am »

I actually removed the static IP for the desktop from the router and rebooted the desktop. I left it on the login screen and went to bed. I wake up this morning and to my surprise it maintained an active internet connection all night. So, at this point, it's either 1 of 2 things: the static IP was somehow expiring and not being renewed properly (even though I specified in the router settings that it would never expire), or some software installed on my desktop is conflicting with or blocking the internet connection after a while. If my internet drops out again, then it's the latter scenario. I'll let you know, however, I would appreciate any tips or advice on how to pinpoint the software causing the issue if it comes to that.

10

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 03, 2021, 05:31:09 am »

@Tim_Tewaking: I don't use Verizon's router. I have my own, as I need to be able to set static IP addresses and forward ports, in addition to other advanced networking tasks that just wouldn't be possible with a Verizon provided router. I just updated the firmware (DD-WRT) 2 days ago, which didn't help fix this issue.

@Boggin: I have 8 devices connected via Ethernet and the router only has 4 LAN ports. I strongly prefer to use wired connections whenever possible, so I really don't have another option.

Don't get me wrong. I do appreciate all the suggestions so far.

11

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 02, 2021, 09:35:44 pm »

Upon further investigation, it appears that my router isn't renewing the lease for my desktop, even though I set a static IP for my desktop on my router with lease set to never expire. I removed the static IP for my desktop from my router's settings. Assuming that won't work, does anyone have any ideas on how to remedy this?

12

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 02, 2021, 04:19:57 pm »

Ok. Thanks for your help so far.

13

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 02, 2021, 03:09:25 pm »

Tried that as well. Still no luck. Any other ideas?

14

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 02, 2021, 01:43:29 pm »

I tried running the above commands again, and I'm still having the same issue. I even uninstalled some software that I thought might be causing the issue. That didn't help. I'm typing this on my phone as my computer currently does not have internet. I'm at a loss as to what to do now. I don't want to have to restart my computer every 2-3 hours.

15

General Computer Support / Re: Internet Connection Drops After A Few Hours Until Reboot

« on: January 02, 2021, 09:34:43 am »

I've already tried all the above, and I still have the issue. 2-3 hours after booting my computer, without fail, my internet will cut out, and I will have to reboot to restore full connectivity. I'll try the commands again, however, I'm not too hopeful.

16

General Computer Support / Internet Connection Drops After A Few Hours Until Reboot (SOLVED)

« on: January 02, 2021, 09:07:01 am »

Hello,

My Internet connection drops after a few hours and I have to restart to regain internet access. I am running Windows 7 SP1 64-Bit. I can access my router and local network fine but not the internet. I have my FIOS ONT box connected to my DD-WRT router, which is connected to a ethernet hub which connects all my devices to the internet (I strongly prefer to use wired connections wherever possible). As far as I can tell, it's just my desktop computer that disconnects. I have tried everything I can think of to resolve the issue, such as running various commands like ipconfig /release and ipconfig /renew, changing various settings on my router, running the NetAdapterRepair tool, and I even changed my security software from Bitdefender to Kaspersky, thinking that would solve it. Nothing I have tried works so far. The built in Windows troubleshooter doesn't help because Windows thinks I'm still connected. Does anyone have any ideas on how I can solve this dilemma? I have literally been losing sleep over this.

17

General Computer Support / Re: Network Connection Consistently Dropping

« on: June 04, 2019, 04:59:37 am »

Thanks. I will try your suggestions when I get home and report back.

18

General Computer Support / Network Connection Consistently Dropping

« on: June 03, 2019, 10:08:42 pm »

Hi. I am experiencing what is apparently a very common problem with Windows 7. After 2-3 hours, my internet and local network connection completely drops on 2 of my 3 desktops. After it drops, I lose the ability to connect to anything, even my router. I have to reboot to restore internet. My wifi works fine, so I know it's not a hardware issue. I have tried everything I can think of to troubleshoot this (disable IPv6, disable side scaling, temporarily disable my security suite, change the DNS settings, system restore, selectively disabling software, swapping out my router). Nothing works. The only thing I haven't tried is an in-place repair, however, since this seems to be a Windows 7 issue, I'm not too sure if that will work. Almost all of my equipment uses a wired connection. I only use my wifi for my phone and the occasional visitor. I am typing this on my phone, since that is currently one of the only devices I own that has a stable internet connection. I am the go-to tech guy for all of my family and friends, so this issue is really hindering my ability to provide technical assistance. Please help!

19

General Computer Support / Re: Can't Delete OneDrive Folder On External Drive After Windows Downgrade

« on: September 17, 2018, 06:07:36 pm »

I haven't tried safe mode yet (I will when I get the chance), however, a reformat isn't an option. I have too much on that particular external that I can't afford to lose.

20

General Computer Support / Re: Can't Delete OneDrive Folder On External Drive After Windows Downgrade

« on: September 16, 2018, 05:09:10 pm »

Unfortunately, I can't open this folder, so, deleting the contents individually isn't an option, either.

21

General Computer Support / Re: Can't Delete OneDrive Folder On External Drive After Windows Downgrade

« on: September 16, 2018, 07:50:45 am »

Thanks, however it didn't work. I have taken screenshots of the security settings window of the folder in question and the error message I get when trying to delete that folder, and attached them to this post.

22

General Computer Support / Can't Delete OneDrive Folder On External Drive After Windows Downgrade

« on: September 16, 2018, 05:59:41 am »

Hi. After downgrading from Windows 10 to Windows 7, I can't seem to delete the OneDrive folder. I had it on an external hard drive, but forgot about it before I started the downgrade. Now I can't do anything with it (open it, delete it, change the properties/attributes, or anything else). It's just sitting there, useless and annoying me. Does anyone know of a way to remove it WITHOUT going back to Windows 10?

23

General Computer Support / Re: Windows 10 and Store Apps Will NOT Update

« on: April 17, 2017, 01:48:36 pm »

Sorry for the (absence and) delayed response.  After MANY days of trial and error, and MUCH research, I FINALLY found the cause of the issue.  It was a VERY old piece of software I was using, called Virtual Floppy Drive (VFD, for short).  It's based on an old version of ImDisk (I believe this software uses version 2.1), which older versions are known to cause the EXACT issue that I was facing (at least with the Creator's Update, thus far).  So my solution is to disable the Virtual Drive and unload the driver whenever I need to use windows update and/or update store apps.  I hope this helps anyone who might be facing the same issue that I was.

Here's where I finally found my solution (this is a Feedback Hub link, so It will only work in Windows 10): https://aka.ms/H08cjk

24

General Computer Support / Windows 10 and Store Apps Will NOT Update (SOLVED)

« on: April 05, 2017, 07:56:11 pm »

Hi. I am facing a very interesting issue:  Whenever I try to update Windows 10, or any Windows store app, I am thrown an "error 0x80070001".  I've tried a repair install, I've tried the Windows Repair software, both did NOT solve the issue.
I've attached screenshots of the error messages I get. Note that the updates listed are just the most current updates at the time that I am posting this.  I get that error for any and every update.
Also, I should mention, the following file is reported as corrupt in the pre-scan tool of the Windows Repair Software:
C:\WINDOWS\servicing\Packages\Microsoft-Windows-TestRoot-and-FlightSigning-Package~31bf3856ad364e35~amd64~~10.0.15063.0.mum
I already tried to replace that file (directly from the Windows ISO), and it's still reporting as corrupt.
I'm not sure where to go from here. I'm running the latest build of Windows 10 (15063.14).  Any help will be greatly appreciated.

25

General Computer Support / Re: Can't Install or Run Programs (EXEs) From ANY External Drive

« on: August 01, 2016, 02:28:09 pm »

So, almost a month, and no replies? I'm still facing this issue, but to give you a better understanding, it's just with executable files (.exe) and this happens on any drive EXCEPT the one that Windows is installed on.  This is a real pain, because I keep all my installers on an external (separate from the OS) and in order to install something, I have to copy it to the OS drive, then run the installer, which can get to be really annoying for large files or anything off a a disc or removable media (such as a flash drive or SD card).  With this new (clarified) information, is there anyone out there that can shed some light on this now?