Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: jraju on December 28, 2015, 07:21:15 am
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Hi,
The problem is of recent one. While i was browsing or doing a virus scan by panda, suddenly mouse disappears. One or two times, i tried unplugging and re plugging. It worked. Suddenly it stopped working totally . I could not do anything but force power off to reboot.
On reboot, it took its natural disk check to boot and my mouse is back in action. I could see it is powered. Why this behaviour? Is it anything drivers update connected issue. But normally it is working and it is original logitech mouse recently changed.
How could a device could auto switch off
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I use a Logitech wireless mouse and sometimes that can knock itself off for no apparent reason and re-plugging usually does the job, but occasionally I have to reseat the battery as it doesn't seem that snug a fit and with use have thought it gets sufficiently dislodged so as to not provide full power.
That may be it for you as well - the battery could also be due a change as well ?
Also ensure that the eye is clear of any dust/fluff.
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Hi, when i click the mouse in cntl panel it gives error message. But there is no yellow asteriks in device manager on mice controllers
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Can you go into Devices and Printers and right click on the icon and select Troubleshoot to see what that reports.
I used to have a mouse icon but that now just shows as the USB receiver.
What was the error message ?
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The error message is
unable to connect to the synaptics point device driver etc etc
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See what Troubleshoot finds for it then, but you could right click on it in Device Manager - select Properties and it should report its status under the General tab and if it isn't working then it will give an error code.
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Hi, I cannot use the trouble shoot, as i do not have any menu while right click on device and printers. But on device manager, is shown as HID compliant mouse and shows as working properly.
then what would have been the reason for sudden disappearance and power off automatically. Is power option anything to do with it?
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Hi, Boggins, In a way i checked and noted that i have logitech m100r mouse. The driver for the same fromsynaptics com gives nearly 100 mb size. Should i download that driver? for mouse function. Moreover, i tried startup menu enabling of this driver in msconfig. But the same error. There was ELan previously loaded, but now does not show . The device manager shows, it as HID compliant mouse and msft driver .
the link is here:
http://www.synaptics.com/en/drivers.php
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My mouse is logitech m100r mouse. Which driver should i download.Synaptic device driver for my win 7 comes to about 120 mb. Do i need this driver. I found that i have the synaptic device driver of 46 mb in my control panel, programs and features. pl advise.
Why it was loaded by technician , i do not know. Then i was having the same mouse. Show me the link, to where i have to download. Then i uninstall this driver , synaptics, and download the lotitech mouse drivers
found in this page
http://support.logitech.com/en_in/product/m100r
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If you are using an OEM laptop then you should only download the Synaptics drivers from your computer support site and not the generic ones from the link you posted.
Those are for your touchpad.
You don't need to download any drivers for your Logitech mouse either as when you first plug it in, Logitech installs its own download manager.
To refresh the drivers all you need to do is to unplug the USB receiver - wait for the disconnect sound and then plug it back in.
If the mouse continues to drop out and you've renewed the battery and ensured the eye is clean, then it may be time for a new mouse.
When mine started doing that, it was still under warranty so I was able to exchange it and it has never happened with the new one unless the battery has become a little dislodged where I then just refit/renew it.
I have a M235 2nd Gen Unifying mouse for each of my two laptops.
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Should i change the battery now? How, what is eye of the mouse? These are new terms that i hear. pl. i am trying driver update.
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The "eye" is the sensor on the underside of the mouse.
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Hi, What is battery . Should i check my opening the mouse part.
Please see this. Here i download my latest driver for hid compliant mouse logitech. I tried microsoft . It did not allow me saying that it is not suitable to your system. Then i downloaded this and it quietly installed successfully and i could see the update version date and no in device manager. Hope that i do not have any problem now that i have got the latest driver.
http://www.drivermax.com/driver-download/0/Mouse/Logitech/HID-compliant+Mouse
sidenote: This is the site i now find most of the updated drivers. I downloaded this drivermax update driver and run the tool. I was shown, that all my drivers, including mother board drivers need to be updated. When i select one for sure that it is the same, it installed successfully. The first choice was ethernet drivers. Then i again ran the tool and selected the other. POPUP telling that i could use only one drive update in free tool.
What i did was to note down the updated driver version shown in the analysis. Went to this site and downloaded the drivers, plenty available without any tool bar, one by one by giving the version number found in the analysis. You have to choose for your system . Thats all. I found all the drivers. If i choose the wrong driver, it would not allow you to install and failed install would be the message. I went for search of drivers for my logitech for win 7 and got it here
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Yes, you slide the cover off the underside of the mouse - in there, there is also a compartment to store the USB receiver for easy transport.
How long have you had this mouse that you have never changed the battery ?
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Hi, Just 8 months back.
Should i change the battery often. I thought the power to the mouse is given by the connection from usb port in the computer. So, where to look for battery in the mouse? Did you see my latest post in which i gave you the link for download.
It is the site without any toolbar or suspicious.
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The battery powers the mouse to connect to the USB receiver - it's a bit like you need a wireless adapter fitted in the computer to pick up the SSID broadcast by the router.
When you first got the mouse there will have been a piece of paper sticking out from the battery compartment that you would need to remove before you could use the mouse - that prevents the battery from being in use before sale even though it has an on/off switch on the underside.
As for how often you should change the battery, that can I suppose depend on usage and the quality of the battery, although the battery that comes with the mouse, you could expect that to last for perhaps a year - but it doesn't hurt to change that as a first step to trouble shooting.
I use Duracell batteries for everything I have that needs batteries.
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hi, Thanks Boggin.
did you download the latest mouse drivers for you. It auto download the drivers , the first update only from window updates. The latest are not supplied to msoft by these companies. I presume.
So, you could safely download the logitech drivers for your mouse in the link i suggested.
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I only download drivers if I'm having problems with those I have installed, but as I've said, you can refresh those simply by unplugging/re-plugging the USB receiver so there's no need to download afresh.
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Hi, If you refresh by plugging out and in, you get the old drivers only. This is my experience. The driver that was supplied to msoft, and which is being installed on plugging. For recent drivers, you have to go to the vendors site or other third party.
I tried . Unplugged and re plugged. The drivers were installed and i went to the properties to note that driver version date is dated back to 25006.
I downloaded from the site above, and i checked the version. It is june 2015. This is for your kind information.
It is also to be noted that even drivers update programs are not updating mouse drivers.
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Hi, When i am thinking of adding solved to this topic title, the problem once again came in the way.
I was lucky to get back after i plugged it in other usb port. But , the problem is , if this is in a middle of session, like opened tabs, downloading some, scanning some, you get no idea how to close the pc except forced closure. If that is attempted, then it auto chkdsk, and then boot ofcourse, but it is opening all the tabs there by hanging itself without giving you much to think.
If one is such a situation, can key board be used to access the opened minimized tab at the centre of the status bar, below. Please give idea so that it would immensely help me from this problem.
How to use tab or any keyboard short cut to fix this error. But everything seemed hanging. Even cont alt del to force open the task manager did not work. Pl
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This tutorial is for Win 7 but see if you can sort out your USB Controllers - else go to your computer or motherboard support site and download the chipset drivers.
http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html
This article may help in using the keyboard, but not sure if it would work if your computer is freezing up.
http://www.computerhope.com/issues/ch000542.htm
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hI, boggins,
I tried your link steps. But i could not find any infcache.1 in my computer. But i do admit that i get more than 15 usb hidden as faded and also when i click the properties, it says no driver is availabel code 45 wrong pl advise
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Search items did not show infcache. But anyhow found in the driver folder in system 32 and accordingly moved to desktop. again restarted the computer , went to device manager and then clicked view, show hidden devices, and found some devices as faded. Just selected each one of them and uninstalled and rebooted the system. Now went to the driver folder in system 32, but no infcache.1 recreated. Thought of copying the moved file from desktop. But tried to insert the canon scan usb. First it popped to show installing drivers for device, first from preconfigured driver folder (probably denoting the driver folder) and after searched for drivers from windows updates, failing, again went to preconifugred folder and then installed the device driver. Now, i could see the freshly created infcache.1 in that folder, but the file size is less. This may be probable because of removal of all the usb devices and moving the file infcache.1
Now i checked the device manager, and found that all the Faded devices are no more present.
Boggin, 1. Why there is faded device shown , more than 10 in numbers in different category of usb controllers. Thanks to your link .
2. How this could be reason for strange behaviour of mouse vanishing while browsing.
Mouse is vanishing particularly when scan is demanded and when something is downloading. Why. Some times, the mouse pointer is there in the screen, but i could not move , as the mouse becomes dead.
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With a new INFCACHE.1 folder you are starting with a clean slate - so to speak.
Do you have any other wireless devices close by - possibly a cordless phone base, but it could be anything related that may disrupt the signal.
On the other hand, it may well be that your mouse is on its last legs and it's time to get another.
Do you have an USB wired mouse that you could plug in or perhaps borrow one to see if you get the same problem.
Have you downloaded the chipset drivers ?
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Hmm. I have told you that i checked all my driver updates with driver max.
of course, why this behaviour of mouse point just present in the screen, but your mouse could not pull it.
should not i update mouse drivers from the logitech vendor?
I tried as a last resort , system restore and successfully restored to 20.12.2015.
Why there were faded devices in usb mass storage controllers.
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It tells you at the beginning of that tutorial you have just run through that when an USB device has been installed and then removed, Windows hides the driver, so they are an accumulation over time which could cause Windows to load the wrong driver.
However, as I have said, the problem could be hardware or interference related and no amount of fresh driver installs will resolve that.
I don't know if you are using a Desktop that you may have on all of the time or a laptop, but a cold boot can reset the ports power state, as they can enter a safe power state to protect from power surges due to USB devices and this could be the cause of the freeze.
Unless you can try another mouse to eliminate the one you are using, there's nothing more that I can advise on this.
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Hi, While i could gauge the reason that a still mouse pointer amounted to absence of driver, unloading the driver for the device by the windows, (having checked that by uninstalling the mice driver from device manager, and the mouse does not work, but pointer was there), i rebooted and the mouse driver was installed automaticaly.)i could not know the sudden behaviour of this auto power off of the mouse.
I uninstalled the latest drivers for mouse from logitech, i do not know whether this is a problematic driver or not. what is synapticc device driver. Ofcourse, the technician has installed at the first instance of window installation.
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The Synaptic device driver could be a generic pointing device driver.
Is the driver listed in Device Manager ?
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Been having a look around and the Synaptics device driver could be for your Touchpad.
I don't have it installed on my OEM Toshiba laptop as it uses something called Flash Cards for the Touchpad drivers.
I think I vaguely remember seeing it on my computer but can't remember where it came from and I think I uninstalled it - it certainly hasn't reappeared since a factory reset last June.
Some mice auto install it so it may have come from a different mouse I was using at the time.
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Hi, You mean touch bad is only available in laptop, i think. I do not know why it was installed in my desktop computer. I also uninstalled now. Now, no more errors. But what about this ELan , i enclosed in the post
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The Synaptics driver may have been installed with the mouse the tech was using to set up your pc.
I have a pre-installed PS/2 compatible mouse driver installed, but have you ever used a mouse of that brand that plugged into the PS/2 port ?
It's difficult to know what the tech had used/installed, but this is what my Device Manager has -
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Hi, How to find ps2/ part.]
for your information, i use only ports on the back of the computer for mouse and keyboard. what is this driver for and what are the uses for that port. Now i could know that ps2 is old type of Pin used at the top of the computer back to run the mouse, of older type. I remember having that when i bought the machine years back.It has no usb type holder at the end, but a kind of round with fitting pins in it. Now , i do not think that i need that as i now use only pen drive type of usb to be used in usb port.
Update: I think you have a mouse attached to that port, and hence shown in device manager
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I don't even have a PS/2 port on this laptop and I think they are just preinstalled as legacy drivers.
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Hi, Boggins ,
synaptic point device drivers.
Windows has its own drivers. Is it not enough, if those drivers are installed automatically on finding plug and play devices.?
i now know that when new devices are installed , it goes to a folder called preconfigured device folder and if you unplug and replug a device, the drivers are installed from this file, called infcache.1.I noted the size of this when additional device drivers are installed. The older one, which i removed had size of 7mb.
What is this Elan in my enclosure
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This would appear to be an earlier version of what you have installed, but I don't know why you should have it installed on a Desktop PC.
If you are still in touch with the people who built your machine, I suggest you contact them for an answer.
http://www.shouldiremoveit.com/ETDWare-PS2-X86-_WHQL-9275-program.aspx
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Hi, i uninstalled as i found it be a laptop driver. the driver was not shown in the picture. It was anyway got installed in the program. I uninstalled this with revo uninstaller .But last question. How the arrow point comes in to being? Is it automated process? I do not mean the mouse moving but the pointer. How it comes about?
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I'm not sure what you mean by that.
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Hi, I mean, when you boot the computer it is the mouse that comes first and moving that you get to naviagation to items . But , the pointer,like the arrow, does it need the driver? Since, when you uninstall the mice driver, your mouse does not move, but the arrow remains there in the screen with any movement. I point that as mouse pointer
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The pointer will always be there but it needs a driver to move it.
When you get a black screen the pointer is much enlarged which can still be moved around but there's nothing for it to do.
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Hi, How the pointer comes there?. This is my query.Is it also one of the starting item or service in windows 7
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The cursor is part of Windows but this article will give you a bit more info, but not sure to what end.....
https://msdn.microsoft.com/en-us/library/windows/desktop/ms648379(v=vs.85).aspx