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Main Forum => General Computer Support => Topic started by: BobStina on September 04, 2014, 10:09:51 am

Title: Windows Installer Service
Post by: BobStina on September 04, 2014, 10:09:51 am
Hi and a very good day to you,
I wonder if you can help me, I am running Windows XP and am getting the following message: The Windows Installer Service could not be accessed. Is it because Windows XP is no longer supported ?
It is very frustrating as I cannot remove some programs nor do my hp printer update.
Thanks   Regards Bob
Title: Re: Windows Installer Service
Post by: Shane on September 04, 2014, 12:43:05 pm
Quote
The Windows Installer Service could not be accessed. Is it because Windows XP is no longer supported ?

Nope, not that at all :-)

Have you checked to see if the windows installer service is running and not disabled?

Have you ran any of the repairs in my Windows Repair tool yet?

Shane
Title: Re: Windows Installer Service
Post by: Boggin on September 04, 2014, 02:28:19 pm
There could be something related in Event Viewer which could give more info, but HP has an article on this which may apply to you http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00811375 which is linked from http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_programs/cannot-installuninstall-programs-using-xp-home-sp3/cf307f8e-f184-434a-88ca-ecba95c2f3c4 but MS has an auto Fixit which may sort the problem if the above doesn't apply -

http://support.microsoft.com/mats/program_install_and_uninstall/en-gb

I don't know if this Fixit does the same as the previous one linked, but you could give that a try if none of the previous suggestions work.

http://support.microsoft.com/default.aspx?kbid=290301
Title: Re: Windows Installer Service
Post by: BobStina on September 05, 2014, 10:46:50 am
Thanks for the mail. There seem to be a lot of Stopped item on the System Config. I am not a computer boff so I am not sure what I am looking for.Have run your Repair but no luck.Will go to the links you provided and see if the work. I cannot even Remove Open Office now.
Thanks so far   Bob
Title: Re: Windows Installer Service
Post by: Shane on September 05, 2014, 12:48:11 pm
When you ran my Windows Repair did you make sure to run all the repairs?

Also can you post a screen shot of the error message itself? Does the error happen with any msi installer program or only certain programs?

Shane