Tweaking.com Support Forums
Main Forum => General Computer Support => Topic started by: shell24 on June 25, 2014, 08:20:09 am
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I have an HP computer with win 7 6.1 installed.
I used your repair disk, no help.
Windows will not search for updates (error 80080005)
When updates arrive, rarely, from microsoft, they will not install.
Microsoft over the years has been of no help, same with HP.
Performed a clean boot this morning and tried again, same problem.
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First thing I would do is run combofix.exe
http://www.bleepingcomputer.com/download/combofix/
Once it is done run my Windows repair tool and have it run ALL the repairs. Make sure to have it do a registry backup first.
Then once that is done and rebooted download and install the Windows 7 readiness tool
http://www.microsoft.com/en-us/download/details.aspx?id=20858
Once that is done and rebooted give windows updates another try :wink:
Shane
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Shane, thanks for trying. I followed instructions, but it did not work. I cannot find or install updates.
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Do you have service pack 1 installed yet?
Go to the start button and right click on computer and go to properties.
When it opens it will show your windows version at the top and if service pack 1 is installed it will say it there.
And it will say in the middle of the page there if you are 32 or 64 bit, let me know which :wink:
Shane
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windows 7 home premium. No SP1. I have not been able to download this or any other microsoft.
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Then manually download the Win 7 Service Pack 1 and manually install it.
E.g.
http://www.microsoft.com/nl-nl/download/details.aspx?id=5842
or GOOGLE it.
That Service Pack has a special number/code (KB976932).
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The service pack would not install. I have tried many times over the years, but always the same. Cannot install any microsoft stuff.
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O.M.G.
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O.M.G. ? What does that mean?
Is that the best you can offer?
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Didn't know things could get this bad with WU.
- Did you run WR in Safe Mode ? Does WU work in Safe Mode ?
- Did you execute steps 3 (Chkdsk) & 4 (SFC /scannow) in the main Windows Repair screen ? These can repair the file system and the system files.
- Sounds like your internet connection is not too good. Do you have any problems visiting websites & downloading files ?
- I know the Service BITS is used by Microsoft to let your system check for updates. But Windows Repair is supposed to fix BITS. Is the Service BITS running ?
- HP puts all their driver software in the subfolder "C:\Swsetup". (Copy it to an USB stick) Perhaps re-installing those drivers can fix the problem.
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- If you're computer savvy enough then you can try the things you mentioned in the article below. Make a backup of the registry first with Tweaking's Registry Backup.
http://social.technet.microsoft.com/Forums/windows/en-US/90b1d1dd-3538-444d-9ad8-0f080211a268/solved-having-a-hard-time-with-getting-windows-update-to-work?forum=w7itprogeneral
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service BITS running in background. What is WU & WR???? no one mentioned this before.
The driver file HP is missing.
I did all the steps twice in your repair
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WU = Windows Update
WR = Windows Repair
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how do I do that? WU WR safe mode?
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OK first, did this install without any errors?
http://www.microsoft.com/en-us/download/details.aspx?id=20858
Next I will give you the link to download the FULL SP1 install, but you didnt tell me if you are on 32 or 64 bit like I asked :-)
Shane
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Shane, I really appreciate your help. For 77 I think I'm pretty good at solving problems on my PC. I don't understand the bit about safe mode or the abbreviations, so I ask what do I do about safe mode??
The readyness tool from microsoft was downloaded and ran according to your instructions as well as your repair software. Did not help.
I downloaded and ran 64 bit SP1, I guess 6 or 7 times over the past few years as well as the other day. It has never installed.
BITT is running.
I don't know what part of win 7 searches for updates and then downloads them, but I'm lacking that software or its turned off.
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If I havent had you do this yet go ahead and run combofix on your system and lets see if it helps :wink:
http://www.bleepingcomputer.com/download/combofix/
Shane
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Shane,
The results of the combofix is attached.
I don't know how to read it.
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Ok looks like it found and cleaned up a few things.
Now I want you to run my Windows Repair again, and run all the repairs. Before you do make sure to close all the background programs such as norton (Disable it) and close spybot tea timer (This blocks things in the registry and will prevent the repairs from putting reg keys in) and disable any other program you can that you have running down by the clock in the lower right hand corner of the screen.
After you run all the repairs I want you to reboot. When it comes back up close all the programs againa to make sure they are not getting in the way.
You never told me if installing the readiness tool worked or failed, you just told me you ran it. I need to know if it failed or not, if it did I want you to run it again. After that, with everything closed I want you to try to install service pack 1.
Shane
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ok I can do that.
What about this "safe Mode" you mentioned? What's that about?
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Safe mode is just a way to startup windows with the very least running of what it needs. :wink:
http://en.wikipedia.org/wiki/Safe_mode
Shane
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Shane, while not being able to sleep thinking about this problem, it seemed to me that my pc is missing an important something... a driver, software...something.
Did some reading on helpful websites, came up with running the utility sfc /scannow. It failed would not run. So, I googled that problem and it led me to "Windows Modules Installer",
which then led me to this: Error 126: Windows modules Installer cannot be found. It also said without it you cannot install updates, service packs etc.
See the attachment, their solution.
Messing with the registry is beyond my knowledge.
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just tried to use system file checker in your repair program, it would not work. something about system resource
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Failed to open the weblink.
Post a new reply and don't add the weblink as a attachment. Simply paste the weblink in the main body of your reply. THat works as well.
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file:///C:/Users/Shell/.gimp-2.6/Desktop/Error%20message%20when%20you%20start%20the%20Windows%20Modules%20Installer%20service%20(TrustedInstaller)%20%20%20System%20Error%20126%20%20The%20specific%20module%20could%20not%20be%20found%20.html
solution to restoring windows modules installer.
Can't I download software that will restore it?
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You mena this link ?
http://support.microsoft.com/kb/959077
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Shane:
It would seem we are now going in circles. Earlier today I sent you a link to a solution to the problem of the missing "Windows modules Installer". It involves playing with the registry and includes terms I'm not familiar with. I asked if instead, there is a software solution..download a new windows modules installer.
Willy 2 replied by sending me a link to a solution which involves modifying the registry and by the way is the same exact solution I sent you this morning, for which I'm still not qualified to attempt.
SFC /SCANNOW does not work on my pc, nor does your program which I'm guessing does the same thing.
So, now I know after 5 years what is preventing updates and service packs from being installed on my pc. The question is do you think you can help me?
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Your windows is really screwed up and it is going to take a lot to try and fix it.
Instead the best thing to do would be a repair install, this repair install would also have SP1 already on it, Windows will get reinstalled while keeping your programs and files.
First thing you need is a Windows 7 cd with SP1 already on it. You can grab that here
https://sites.google.com/site/linuxlablibrary/windows-iso
A iso file is a image of a cd or in this case a dvd, then you can use a program like imgburn to burn the image back to a blank dvd-r
http://imgburn.com/index.php?act=download
Then once you have the dvd ready you just follow this guide :wink:
http://www.sevenforums.com/tutorials/3413-repair-install.html
Not only will this get Windows repaired and working again but SP1 will already be with it. :cheesy:
Shane
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The best solution is indeed to re-install Win 7.
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1. If I have the disk to do the repair, how does the ISO file happen and why do I have to burn a dvd? Confused.
2. Will my pictures, music, video, program files be affected?
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- No, your personal files won't be touched. But I would recommend to back them up any way. Better safe than sorry.
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You need the newer dvd because it is Windows 7 with Service pack 1 already on it. If you have your original dvd of Windows then that wont work.
Just follow the instructions I gave you and you will be fine. :-)
Shane
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Shane,
Which of the many ISO files do I download? Is there a charge for this?
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- Another recommendation: In the subfolder "C:\SWsetup" HP has put all the drivers for your system (sound, touchpad, etc.) in that folder. Copy that entire folder to e.g. a USB stick. Just in case you need to re-install Win 7.
- Do you have a 32 bit or a 64 bit Home premium system ?
- These files are free, provided you've got a MS license key.
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Windows 7 Home Premium
Product Part No.: X15-37379
Installed from 'OEM' media.
Product ID: 00359-OEM-8992687-00010 match to CD Key data
CD Key:
I have 64 bit. Can you tell which of these numbers is the microsoft key?
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Download the one that matches your version.
So Windows 7 Home Prem. SP1 64 bit.
No there isnt a charge because you are just grabbing the setup cd, you are not getting a new cd key or anything like that.
Shane
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You need the key that starts with "4FG99-..........". That's the license key.
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ok, thanks. which win 7 64 bit do I download? There's many
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Already told you :-)
Windows 7 x64 Home Prem SP1
Its at the top on the right hand side.
Windows 7 x64 Home Prem SP1
MD5SUM: 971843a457b6e0db0af61258cbe7256a
SHA1: b4821f46a171708f5f8f8a0ef48fc16529437961
CRC32: d236fd70
Which points to
http://msft.digitalrivercontent.net/win/X17-24209.iso
Shane
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This machine should have a recovery partition and as shell24 is going to back up personal files, then perhaps it would be better to factory reset it, although would have to reinstall any programs installed since new and the product keys for any paid for programs will be displayed in Belarc Advisor as well as the Windows product key http://www.belarc.com/free_download.html
BTW Willy2 - ironically WU doesn't work in Safe Mode with Networking as it doesn't load any services it considers would make the computer unsafe.
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Didn't know that. But it makes sense.
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Just another thing to try before going the whole hog with the repair install and that is to boot up with the Win 7 SP1 install disk - select Repair your Computer then navigate to the Recovery Environment and select Command Prompt.
You can change the Boot order by tapping F12 as you switch on, select CD/DVD - insert the disk and press enter.
You will be momentarily prompted to press any key to boot from CD/DVD.
At the command prompt type bcdedit |find "osdevice" and press enter (that is the pipe symbol before find)
Using whichever letter it gives for the partition enter (assuming C: ) sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows
When the scan is complete let us know what it reports and type exit - press enter to close the window - remove the disk - click on Restart then try Windows Updates again.
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Windows 7 Home Premium
Product Part No.: X15-37379
Installed from 'OEM' media.
Product ID: 00359-OEM-8992687-00010 match to CD Key data
CD Key:
I have 64 bit. Can you tell which of these numbers is the microsoft key?
Good, now your key is black listed :evil:
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I didnt realize he posted his registry key lol
But that isnt his windows key from the sticker, that is the default windows key used by HP, so nothing was black listed :wink:
Shane