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Main Forum => General Computer Support => Topic started by: donald on May 11, 2014, 06:10:05 am

Title: windows can't check for updates
Post by: donald on May 11, 2014, 06:10:05 am
i'd like your opinion on what may be happening here......
Title: Re: windows can't check for updates
Post by: Shane on May 12, 2014, 12:05:12 pm
Since it doesnt show a error number or any more info there is no way to tell what the problem is.

I know from your other post that you used my Windows Repair program, did you make sure to run all the repairs? And can you get a screen shot of the actual error message from Windows updates?

Shane
Title: Re: windows can't check for updates
Post by: donald on May 22, 2014, 12:47:00 pm
there is not a particular error message number, just the balloon that windows cannot check for updates.
the windows update screen says never been updated, the windows installed updates shows 387 installed updates.
it seems like the link between the 2 things is gone.
any ideas for me.


thanks

donald
Title: Re: windows can't check for updates
Post by: Willy2 on May 22, 2014, 02:23:07 pm
Run Windows Repair All In One with (at least) "Repair Windows Update" ticked.
Title: Re: windows can't check for updates
Post by: donald on May 23, 2014, 05:29:01 am
ran the repair for windows update (only), no change, the problem persists
here is the log file created.  perhaps you can determine
my next step from it's content, i do not know what it is telling me.

cheers

donald
Title: Re: windows can't check for updates
Post by: Shane on May 23, 2014, 08:51:57 am
Go to C:\Windows\Winsxs

LOTS of folders here, scroll all the way to the bottom to where you will see a few files. What files do you have there?

Shane
Title: Re: windows can't check for updates
Post by: donald on May 23, 2014, 09:55:26 am
hi shane, thanks for your help.
here is a snip of those files

donald
Title: Re: windows can't check for updates
Post by: Shane on May 24, 2014, 05:37:07 pm
See if you can delete all those xml files.

Shane