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Main Forum => General Computer Support => Topic started by: ap1756 on March 02, 2014, 07:07:49 pm

Title: Cannot change biometric settings
Post by: ap1756 on March 02, 2014, 07:07:49 pm

I ran your cleaner and helped my system and my insomnia. It, however, won't let me change biometric settings (greyed out) I'm assuming it's a permissions issue (but I ran the permissions repair module already!) Should I run just permissions repair again, or am I missing something. (The fingerprint log-on no longer works (broken cable on laptop,) I do not need it and I wanted to remove the superfluous fingerprint log-on screen. I removed the bio database folder from System/Win32.

Title: Re: Cannot change biometric settings
Post by: Shane on March 03, 2014, 11:12:27 am

Can you post a screen shot of what is greyed out for me so I can see?

Shane

Title: Re: Cannot change biometric settings
Post by: ap1756 on March 03, 2014, 11:29:40 am

Cannot change to Biometrics OFF

Title: Re: Cannot change biometric settings
Post by: Shane on March 03, 2014, 11:32:20 am

It shows in the screen Windows wont let you change it because it is managed by a system administrator. Which just means there is a registry key policy that has it enabled :-)

See if this page helps on finding the regkey for it.
http://www.eightforums.com/tutorials/39450-biometrics-sign-domain-users-allow-windows-8-1-a.html

Shane

Title: Re: Cannot change biometric settings
Post by: ap1756 on March 03, 2014, 01:03:19 pm

I changed the key value to "0" rebooted and still no access to changing biometrics

Title: Re: Cannot change biometric settings
Post by: Shane on March 03, 2014, 01:04:55 pm

Did you try option 2 on that page where it has you try it through the policy editor?

Shane

Title: Re: Cannot change biometric settings
Post by: ap1756 on March 03, 2014, 01:48:08 pm

I followed option 2 still no access. There must be more registry keys allowing biometrics...?

Title: Re: Cannot change biometric settings
Post by: Shane on March 03, 2014, 01:59:22 pm

In the registry try putting the enabled to 1 and then reboot and see if it enables the options.

Shane

Title: Re: Cannot change biometric settings
Post by: ap1756 on March 03, 2014, 02:09:36 pm

Reg at "0" LPolicy biometrics disabled AND "biometrics off" IS displayed in Control pannel now BUT I still get the suprfluous fingerprint logon screens...

Title: Re: Cannot change biometric settings
Post by: Shane on March 03, 2014, 02:15:37 pm

Do you have a remove all function when you go to the pc settings?

http://www.eightforums.com/tutorials/39328-fingerprint-add-remove-fingers-windows-8-1-a.html

Shane

Title: Re: Cannot change biometric settings
Post by: ap1756 on March 03, 2014, 02:53:51 pm

No, I do not see that. I now suspect the HP SimplePass software, which I cannot find anywhere left something behind...This is an HP Pavillion DV9600 laptop.

Title: Re: Cannot change biometric settings
Post by: Shane on March 03, 2014, 02:59:36 pm

What is the status of the service Windows Biometric Service on your system?

Shane

Title: Re: Cannot change biometric settings
Post by: ap1756 on March 03, 2014, 03:05:45 pm

Shane, I found the solution: HP laptops have a security program Digital Persona, in charge of fingerprints etc., with associated registry keys apparently overriding the one I disabled. I uninstalled it from CTRL PNL, rebooted and DONE. Thanks for your time on this!

Title: Re: Cannot change biometric settings
Post by: Shane on March 03, 2014, 03:09:32 pm

Ah that explains why Windows was saying your system admin had control over it and it wouldnt let you change it.

Glad you found out what it was!

Shane