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Main Forum => General Computer Support => Topic started by: michael89 on December 17, 2013, 10:25:03 am

Title: Windows 8 - Windows Store & IE not working
Post by: michael89 on December 17, 2013, 10:25:03 am

Hi all,

I have an issue with my windows 8.

When trying to open windows store the message is producing: "We weren't able to connect to the store. This might have happened because of a server problem or the network connection might have timed out. Please wait a few minutes and try again."

In my events logger it produces the message: "App winstore_cw5n1h2txyewy!Windows.Store did not launch within its allotted time."

Also my IE on the tablet section on my laptop won't connect to the internet, but works perfectly fine on the normal windows view.

I've tried every solution posted on other forums to no avail, but last week I had an issue with my windows defender and firewall not working which I used this sites app to fix, I think there was a problem with registry which may have some relation to my current issues?

Someone please help!

Title: Re: Windows 8 - Windows Store & IE not working
Post by: Shane on December 18, 2013, 12:37:08 pm

Quote

I had an issue with my windows defender and firewall not working

That is normally caused by a virus when those 2 go out as a lot of viruses target those.

What have you ran so far on the system to make sure it is clean?

Shane

Title: Re: Windows 8 - Windows Store & IE not working
Post by: michael89 on December 18, 2013, 01:28:53 pm

Hi Shane,

I only have the preloaded windows security - Windows Defender and Windows Firewall.

I also had malwarebytes until 2 days ago when I was having other problems and I removed it.

Title: Re: Windows 8 - Windows Store & IE not working
Post by: Shane on December 18, 2013, 01:32:56 pm

Try their anti root kit first
http://www.malwarebytes.org/products/mbar/

And let me know if it find anything :wink:

Shane

Title: Re: Windows 8 - Windows Store & IE not working
Post by: michael89 on December 18, 2013, 02:17:13 pm

Yea it did find some and removed them...I ran it again and it didn't find anything so seems to be clean.

But the windows store and IE still aren't working in metro. 

Title: Re: Windows 8 - Windows Store & IE not working
Post by: Shane on December 19, 2013, 12:53:48 pm

Once we know the machine is totally clean Iw ill have you run all my repairs in my repair program :-)

Have you used combofix.exe yet?

Shane

Title: Re: Windows 8 - Windows Store & IE not working
Post by: michael89 on December 19, 2013, 01:01:04 pm

Ive never used combofix before. If you give me a quick run through sure an see what happens!

Title: Re: Windows 8 - Windows Store & IE not working
Post by: Shane on December 19, 2013, 01:05:50 pm

combofix is totally automated. You make sure your AV is off and let it does it thing, it can take a while. I have had it clean up things that all other scanners miss. Who ever writes combo fix knows his stuff as well :-)

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Shane

Title: Re: Windows 8 - Windows Store & IE not working
Post by: michael89 on December 19, 2013, 02:09:28 pm

can combofix be used on windows 8? it seemed to stop when trying to delete files and folders?

Title: Re: Windows 8 - Windows Store & IE not working
Post by: Shane on December 19, 2013, 02:10:06 pm

It should, just run it as administrator. It can take a while.

Shane

Title: Re: Windows 8 - Windows Store & IE not working
Post by: michael89 on December 19, 2013, 02:32:29 pm

That done the trick. Thanks Shane

Title: Re: Windows 8 - Windows Store & IE not working
Post by: Shane on December 19, 2013, 02:34:55 pm

Good to hear :-)

Shane