Author Topic: Cant load any internet pages. Internet connection is fine (Read 36719 times)

carmencar · « **on:** February 05, 2013, 11:35:37 am »

Hello last night none of my internet pages would load. I have wiifii so I know it isn't my internet cause my laptop is working. I have done 3 virus scans with 3 different programs (Malware, SuperAnti & Kaspersky) none of them have detected any problems. I reinstalled Chrome 3 times and than tired Firefox. Firefox worked for a bit but now it isn't working as well. I am at a loss as to what to do. I downloaded something and cause I cant get on the computer I cane remember, it was from you page I think. virusrepair (?????).

I have checked my profile, I am admin as well went through my add/remove buttons to see if there was anything suspicious. There was one that had the name "beefor powerpoint" I removed it as I dont remember adding it.

Please Help - Thanks

Shane · « **Reply #1 on:** February 05, 2013, 11:46:56 am »

So it is happening to both firefox and chrome?

What error do you get? Just that it cant load the page or does the page stay blank?

Shane

carmencar · « **Reply #2 on:** February 05, 2013, 11:50:07 am »

there is no error message just blank pages. Yes it is happening to both Firefox and Chrome

Shane · « **Reply #3 on:** February 05, 2013, 11:53:15 am »

Run these 2 tools for me

tdsskiller.exe
http://support.kaspersky.com/5350

and

Malwarebytes Anti-Rootkit
http://www.malwarebytes.org/products/mbar/

Shane

carmencar · « **Reply #4 on:** February 05, 2013, 01:19:27 pm »

problem is I cant even get online anymore. nothing will load.

Shane · « **Reply #5 on:** February 05, 2013, 01:27:06 pm »

Anyway you can download them on another machine, save them to a thumb drive and then run them on your system?

Shane

carmencar · « **Reply #6 on:** February 05, 2013, 01:39:41 pm »

ok i will try that. does it sound like a virus to you?

carmencar · « **Reply #7 on:** February 05, 2013, 03:28:46 pm »

for some reason it will let me open my one email page...nothing else, so I was able to download the Maleware one and it did the fix damage one but nothing has changed. I will now attempt the other maleware part and the Kasperkyy one. Fingers crossed

Shane · « **Reply #8 on:** February 05, 2013, 05:32:16 pm »

Let me know how it goes and make sure to reboot when done.

Shane

carmencar · « **Reply #9 on:** February 05, 2013, 06:18:49 pm »

the maleware one is taking a long time. The Kaspersky one didn't find any threats

carmencar · « **Reply #10 on:** February 05, 2013, 07:31:36 pm »

changed the settings on Kaspersky and it found a few threats. Malware said there are no threats. I was able to download chrome, but it is still taking forever to load. Is there anything else I can do?

carmencar · « **Reply #11 on:** February 05, 2013, 08:00:19 pm »

ok looks like they are working now...PHEW....and thank you. when I rebooted it, all my icons are really big and everything looks squished on my screen. went on desktop properties and fiddled around but it still seems off. Now that it is up and running is there anything I should have downloaded on my desktop in case this happens again.

carmencar · « **Reply #12 on:** February 05, 2013, 08:11:36 pm »

maybe not

carmencar · « **Reply #13 on:** February 05, 2013, 08:57:43 pm »

ok i realize I am becoming a pain here but now I have really gone and done it and I am not even sure what I did. I now can't even get online. Error message - Missing File Error - unable to locate data files. please reinstall

I think I may have to take it in

carmencar · « **Reply #14 on:** February 06, 2013, 01:02:57 pm »

ok...so it looks like I got things back to working. In doing that I have screwed up something with my resolution. I have a Samsung Sync Master BX 2250 monitor. I have tried everything (desktop properties, actual monitor functions) but it is all stretched out. Words look squished and and very tiny. and everything looks blurry. Any solutions for this?

Shane · « **Reply #15 on:** February 06, 2013, 02:48:42 pm »

Quote from: carmencar on February 06, 2013, 01:02:57 pm

ok...so it looks like I got things back to working. In doing that I have screwed up something with my resolution. I have a Samsung Sync Master BX 2250 monitor. I have tried everything (desktop properties, actual monitor functions) but it is all stretched out. Words look squished and and very tiny. and everything looks blurry. Any solutions for this?

Sorry was in bed when you posted and been working on computers all day lol

Sounds like your screen resolution got changed. Do you know how to check it?

Shane

carmencar · « **Reply #16 on:** February 06, 2013, 03:16:52 pm »

That is ok. I have tried the usual ways (desktop properties) but it isn't making a difference, I have also tried with my actual modem setting. It is really stretched and the font seems really small and the actual font changed as well. I am just trying to figure out how this even happened. also when I scroll. it doesn't just scroll. it is like in waves down, if that makes sense (kind of like slides).

Shane · « **Reply #17 on:** February 06, 2013, 03:21:34 pm »

I wonder if your problems are due to bad hardware.

Is there anyway for you to take a screen shot or picture of it and post it for me so i can see what your seeing?

Shane

carmencar · « **Reply #18 on:** February 06, 2013, 03:25:57 pm »

Ok this picture is something I just noticed on my FB page. Is this a virus thing. I have clean sweeped this thing. Is there anything else I should be doing. I was going to do a driver sweep but wasn't sure what it was and didn't want to do more damage. I will take a pic of my screen and see if you can see it. It will probably look normal to you but it is really small and blurry to me. and the way it is scrolling is very weird.

Shane · « **Reply #19 on:** February 06, 2013, 03:30:01 pm »

Can you get a picture of the whole screen?

Also does this only happen in the browsers or everything?

Shane

carmencar · « **Reply #20 on:** February 06, 2013, 04:02:21 pm »

ok hope this works. this is what it looks like when I scroll. the size of my screen and the really small font is the whole computer. it is like it is just stretched and I can't unstretch it.

Shane · « **Reply #21 on:** February 06, 2013, 04:07:16 pm »

Then it looks like the video card is going out or the drivers for it are messed up, also possible it is the monitor.

If you go into safe mode, open a folder and scroll does it do it there as well?

Shane

carmencar · « **Reply #22 on:** February 06, 2013, 06:30:20 pm »

sorry, I had to go out. I will try it in safe mode. I dont think it is the monitor as it did it while I was doing all this stuff, plus it is only about 3 months old.

carmencar · « **Reply #23 on:** February 06, 2013, 07:03:20 pm »

is a video card something I download? or can I get it offline (I know this is how hopeless I am).

carmencar · « **Reply #24 on:** February 06, 2013, 08:09:32 pm »

ok I think I figured it out. My scrolling speed on my mouse was way to low. I increased the speed and the scrolling issue is fixed. Played around with the resolution and I think it is as fine as it is going to be. I can't seem to find my "Native Resolution". Is that something that I should be able to find?