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Author Topic: Run the update: Firewall repaired but now updates not working  (Read 13869 times)

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Offline Capel23

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Run the update: Firewall repaired but now updates not working
« on: January 27, 2013, 05:01:12 am »
Can you advise... My windows updates were working okay... (I had a problem recently but managed to get them working and up to dater.. but the Firewall wasn't.. I ran the software... and foolishly left the windows update box ticked... now the Firewall works fine.. but the updates have stopped and won't start.. but when I go to Services it says updates are working... can you advise?
« Last Edit: January 28, 2013, 04:40:42 am by Capel23 »
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Offline Shane

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Re: Run the update: Firewall repaierd but now updates not working
« Reply #1 on: January 27, 2013, 05:07:08 pm »
Never heard of that problem before. What is the error you get when you try to do Windows updates? Can you post a screen shot of the error?

Lets go from there :wink:

Shane
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Offline Capel23

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Re: Run the update: Firewall repaired but now updates not working
« Reply #2 on: January 27, 2013, 05:12:50 pm »
Hi.. thanks for the prompt reply... attached screenhots.. before and after trying to update.... error code.. 8024402F

I have looked online but don't seem to be able to find a solution.. including the Microsoft 'Fix it'

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Offline Shane

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Re: Run the update: Firewall repaierd but now updates not working
« Reply #3 on: January 27, 2013, 05:16:14 pm »
Did you try running all my repairs in the repair program? If not you should.

A lot of times as well the error could be from not having permissions or MSI not working. My repairs cover all those bases. No files are deleted or added so just make sure to do a reg backup with my program and you can restore the registry if anything goes wrong :wink:

5 pm on a Sunday for me, time for dinner with the family. I may not reply back till morning :-)

Shane
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Offline Capel23

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Re: Run the update: Firewall repaierd but now updates not working
« Reply #4 on: January 27, 2013, 05:18:47 pm »
No problem.. 20 past one in the morning here.... which boxes should I tick if I run it again.. :)
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Offline Shane

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Re: Run the update: Firewall repaierd but now updates not working
« Reply #5 on: January 27, 2013, 05:20:17 pm »
All of them :-)

I test every repair on a fresh install of each version of Windows to make sure nothing breaks. But every system could have something different.

Also make sure to do a chkdsk on the drive first and then a SFC /scannow on the system before the repairs. I have those both in the steps before the repairs.

Let me know the results when your all done :wink:

Shane
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Offline Capel23

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Re: Run the update: Firewall repaierd but now updates not working
« Reply #6 on: January 28, 2013, 04:16:31 am »
Hi.. okay... before I run this again... here is some history about the 'problems'... and at the moment apart from Windows Updates not working most things are working so I can get on with 'work'... and working from home this is very important to me...

about 10 days ago - whether due to a virus/malware or error in Windows or wherever I don't know. I lost programs from being listed in my start menu and couldn't download some anti virus software like ESET or McAfee as I got the message that I didn't have administrator permissions (although I am the only user on my computer and am shown as an administrator) - the programs were in the folder on the C: drive in program folder so could start the programs just they were not showing in Start menu folders.... I gather this is or was a permissions issue virus or whatever....

I noticed that Windows updates hadn't in fact been updating since last June.. (ok don't ask.. I should have picked up on that!)

I managed to get the Windows updates working... and all updates were installed... Yay... but that Windows Firewall wasn't working and I still couldn't download and install anti virus software...

I ran your fix.. and lo and behold... Firewall working... and I managed to also install Microsoft Security Essentials... and also scanned then and before with Malaware... McAfee... ESET and although initially problems detected now clean...

finally - I use software called Expression Web which is a bit like Dreamweaver.... and when I run it.... it won't save the files and update.... BUT - the software WILL work if I run it as 'administrator'... so I think a permissions issue remains... also... I have read that the error code 8024402F (showing when Windows updates don't work) is a permissions error....

so.. what to do....
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Offline Shane

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Re: Run the update: Firewall repaired but now updates not working
« Reply #7 on: January 28, 2013, 11:42:15 am »
First, turn off the UAC and the run as administrator problem will go away.

The next thing is you may still have a rootkit on the system.

Run tdsskiller.exe and malwarebytes anti root kit http://www.malwarebytes.org/products/mbar/

Let me know if they find anything :wink:

Shane
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Offline Capel23

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No malware found
« Reply #8 on: January 28, 2013, 12:16:35 pm »
I run both of the scans and no malware found...
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Offline Shane

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Re: Run the update: Firewall repaired but now updates not working
« Reply #9 on: January 28, 2013, 05:32:40 pm »
Next thing to try is to run my repairs under safe mode.

Under safe mode just run the wmi, windows updates and msi repairs :wink:

Shane
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Offline Capel23

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Same problem...
« Reply #10 on: January 29, 2013, 10:11:29 am »
did the above and still the same problem...
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Offline Shane

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Re: Run the update: Firewall repaired but now updates not working
« Reply #11 on: January 29, 2013, 12:33:42 pm »
Very odd.

Download a Windows 7 With SP1 disk
http://en.community.dell.com/support-forums/software-os/w/microsoft_os/1439.02-microsoft-windows-and-microsoft-office-downloads.aspx

Then do a repair install
http://www.sevenforums.com/tutorials/3413-repair-install.html

A repair install keeps all your programs and settings, it just replaces the Windows files and permissions :-)

Shane
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