Author Topic: Help XP reboot problem no icons absolutely nothing (Read 13048 times)

Oscar · « **on:** January 10, 2013, 03:51:49 am »

Hi i have rebooted and first

1. explorer notice saying to terminate (and something else) i terminated

2. Then no icons, absolutely nothing just the wallpaper with flower

3. Rebooted then says This computer is locked only or an administrator can unlock

Still can't get back the desktop icons, controls, or anything, just the wallpaper with flower

Please help

Shane · « **Reply #1 on:** January 10, 2013, 03:47:17 pm »

Sounds like you got hit by a rootkit and or a virus.

Download these tools to a thumb drive and copy them to the system and run them from safe mode if you can.

tdsskiller.exe
and malwarebytes anti root kit
http://www.malwarebytes.org/products/mbar/

On the anti root it it is just a zip file not an installer, extract it and run the program and have it update itself first, then copy it over since safe mode doesnt have internet access. This way it will have the latest def's before you run it

Shane

Oscar · « **Reply #2 on:** January 11, 2013, 01:36:22 pm »

Hi Shane thank you

This is for someones else computer

I tried

1. Safe mode by F8, nothing
2. Tried CTL ALT Delete for the task manager
3. Tried CTL Shift ESC nothing

The only thing that is working is the desktop wallpaper + mouse movement only

I have heard since that windows updates for XP are causing some current issues.

Interesting thing is i did the following to this computer. It was extremely slow starting up (10-15 minutes) and slow in general.
Disabled alot of startup items rebooted all good, started within 3-4 minutes used website, ok.
CCleaner, rebooted all good used website, ok.
Simple Tweak, rebooted, all good, used website, ok.

Everything had improved, explorer seem to be great, but after entering a couple of websites it seemed to act slow again, no slower than before though.

Left windows automatic updates running, installed, rebooted, now this problem.

Shane · « **Reply #3 on:** January 11, 2013, 02:30:30 pm »

Does safe mode open at all? And what happens when you tried to open the task manger?

Shane

Oscar · « **Reply #4 on:** January 11, 2013, 02:51:32 pm »

Sorry that's what i meant by nothing, neither opens at all.

I have been told she bought it from a company, and is now asking for the administrators password.

They will not release the password.

It continues by pressing OK but then no more action from then on, so i am think that the computer is still locked?

Thanks again

Shane · « **Reply #5 on:** January 11, 2013, 02:53:15 pm »

Is she allowed to do a reinstall on it or is it a work computer?

Shane

Oscar · « **Reply #6 on:** January 11, 2013, 05:02:44 pm »

Thanks Shane it is her personal computer that she bought from a company.

She has discs that they gave to her.

Thanks again

Shane · « **Reply #7 on:** January 11, 2013, 05:53:33 pm »

Honestly you can save yourself a lot of headache with a nice fresh install. All you need is the XP disc and make sure you have the network drivers downloaded before hand.

It is something to consider, before you do that have you done a memory test and hard drive test to make sure there isnt a hardware problem?

I am off to spend time with the wife and kids so I will reply in the morning is you post by then

Shane

Oscar · « **Reply #8 on:** January 13, 2013, 12:22:53 am »

Quote from: Shane on January 11, 2013, 05:53:33 pm

Honestly you can save yourself a lot of headache with a nice fresh install. All you need is the XP disc and make sure you have the network drivers downloaded before hand.

Thanks Shane

Which Disc, there are three?
Please can you tell me how i know network drivers are downloaded?
Won't doing a fresh install put everything back to original state e.g. service packs, windows updates etc?

It is something to consider, before you do that have you done a memory test and hard drive test to make sure there isnt a hardware problem?

Please can you tell me how to a memory and hard drive test?

Shane · « **Reply #9 on:** January 13, 2013, 05:38:00 pm »

Well the best thing to do is this.

1. Find a iso of Windows XP with SP3 off the net. This way you do a fresh install, nothing from the mfg will be installed and have a nice fresh system.

Go to the mfg website and put in the model and get the network drivers there. Save them to a thumb drive. After the system is installed it wont have network access, thus why you download the drivers. Once it is on the net you can then get the rest of the drivers and the Windows updates. Get the free version of avast, firefox, 7-zip all the standard free stuff to put on a fresh system

But before that test the hardware first. Run this off a cd and let it run for 30 min. If no errors then memory is good.
http://www.softpedia.com/get/Tweak/Memory-Tweak/Microsoft-Windows-Memory-Diagnostic.shtml

As for the hard drive use the Windows chkdsk

if you can open a cmd window and put in chkdsk C: /f /r

It will say it cant because the drive is in use and do you want to do it at next boot, tell it yes. That will check for bad sectors on the drive and will take a while.

Shane