Hesitation/occasional unresponsiveness

[MSRadell]

Recently I've been having a problem with hesitation and/or unresponsiveness while running my Windows 10 system.

I'm running Windows 10x64 Pro on a M-Tech laptop, 32 MB RAM and a i7-11800H processor with 2 SSD's. MS Office other normal desktop Applications as well as AutoCAD being run.

The problem started around the 1st of the year and the best I can tell it is related to Process System PID 4 which constantly Is using at least 5% and it normally more of the available CPU time. I read several articles how to clear various items to solve this problem but can't seem to get it to work here. Any suggestions are greatly appreciated!

[Boggin]

Open a Command Prompt (Admin) or Powershell (Admin) and enter these cmds -

dism /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /restorehealth

sfc /scannow

shutdown /r /t 00

The shutdown cmd effects an immediate reboot.

Let me know what the sfc /scannow reports.

Check your machine's performance after the reboot and if there's no change, let me know and I will pass this onto Shane.

[MSRadell]

Thanks, I tried all those today and things seem to be a little bit better but I won't know for sure until I start trying to do some work tomorrow with this machine. I'll let you know more than. Meanwhile I'm attacking a copy of all the lines from the command prompt when I ran out of these. What I can tell it looks like everything completed successfully although a couple of them took a considerable amount of time to complete.

[Boggin]

Yes, those cmds can take some time to complete but as long as they report the have completed successfully and the sfc /scannow reports no integrity violations, then you are usually good to go.

I don't have anything that will let me read your repair doc, but from what you have replied, I think they will be okay.

[MSRadell]

Thanks, unfortunately the problem is still there today, not sure why. I'm going to go back through and run everything you suggested again later today after I get some work done. I've also attached the file I sent you yesterday at a PDF for you to look at.

Thanks,
Mark

[MSRadell]

Problem is still here, it may be slightly reduced in severity and frequency but it's still there. I reran all the commands above again and they all completed successfully and quicker than previous runs. I have read some other discussions where they discuss the System Process PID 4 in some way be.Ing that cause of this problem.

FYI, I also tried upgrading to Windows 11 the upgrade went smoothly but I still have this problem in 1 of the programs I run wouldn't run under Windows 11 so I had to drop back to Windows 10 anyway.

[Boggin]

Thanks for the pdf.

It looks like there was some corruption but nothing that is causing the problem.

When it happens again, make a note of the time then open Event Viewer and look for any same time stamped Errors.

Click on Errors then on Show All Instances of This Event in the lower right pane.

Perhaps a driver is playing up.

[MSRadell]

I just had it happen again and here's what event viewers showed:

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          3/15/2022 11:11:39 AM
Event ID:      10016
Task Category: None
Level:         Warning
Keywords:      Classic
User:          DESKTOP-PQ6LBJR\Msrad
Computer:      DESKTOP-PQ6LBJR
Description:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
 and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
 to the user DESKTOP-PQ6LBJR\Msrad SID (S-1-5-21-2691362848-4144541633-3644128697-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.1320_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2022-03-15T15:11:39.1491806Z" />
    <EventRecordID>63485</EventRecordID>
    <Correlation ActivityID="{7ce36669-c986-4261-8726-14fc918b4bcf}" />
    <Execution ProcessID="1720" ThreadID="13832" />
    <Channel>System</Channel>
    <Computer>DESKTOP-PQ6LBJR</Computer>
    <Security UserID="S-1-5-21-2691362848-4144541633-3644128697-1001" />
  </System>
  <EventData>
    <Data Name="param1">machine-default</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{C2F03A33-21F5-47FA-B4BB-156362A2F239}</Data>
    <Data Name="param5">{316CDED5-E4AE-4B15-9113-7055D84DCC97}</Data>
    <Data Name="param6">DESKTOP-PQ6LBJR</Data>
    <Data Name="param7">Msrad</Data>
    <Data Name="param8">S-1-5-21-2691362848-4144541633-3644128697-1001</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Microsoft.Windows.ShellExperienceHost_10.0.19041.1320_neutral_neutral_cw5n1h2txyewy</Data>
    <Data Name="param11">S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708</Data>
  </EventData>
</Event>

[Boggin]

I have similar 10016 Warnings on this laptop - as nothing seems amiss then I ignore them.

Were there any Errors listed with the time stamp ?

[MSRadell]

No there were not any other errors messages noted at that time. I've had a couple more incidents and again nothing shows up in the file except what I sent previously? The mystery deepens.

[Boggin]

Can you create a restore point then run the Windows Repair program in Safe Mode with Networking then see if there's any improvement.

[MSRadell]

Can you create a restore point then run the Windows Repair program in Safe Mode with Networking then see if there's any improvement.

I did this yesterday afternoon and the problem still exists.I have the Pro version of the tweaking repair tool and ran all repairs in safe mode and it doesn't appear that anything with fixed that I can tell. Any other ideas? I really don't want to do a complete reinstallation of everything although I'm afraid if I went and up having to do.

[Boggin]

It's possible that a repair install may fix the problem as long as it isn't a program that is causing the problem as a repair install doesn't affect personal stuff or installed programs.

To perform a repair install you will need Win 10 install media which you can create after reading - https://www.microsoft.com/en-gb/software-download/windows10

You could once put this onto a DVD but you now need an USB of at least 8GB in size.

When you've done that, open Windows/File Explorer - This PC and with the install USB plugged in, double click on its drive.

This will open to its files where you then double click on Setup Application which will start the process.

[MSRadell]

Per your suggestion I just completed a repair install, I'll try running it for a couple days and let you know what I see!

I certainly appreciate your help,
Mark

[Boggin]

You're welcome - hope it does the job.

Tom.

[MSRadell]

It still happening, several times a day. Most times it seems to happen when I'm using Dragon NaturallySpeaking which I have to use because of my disability. I completely uninstalled and reinstalled it and it didn't make a change sought something else causing the problem that's just where I see it. Any other ideas to try certainly appreciated.

[Boggin]

You could perform a clean boot to see if any other program in your start up menu is conflicting.

This article will save me some typing - https://social.technet.microsoft.com/wiki/contents/articles/29876.windows-10-how-to-perform-a-clean-boot.aspx#:~:text=How%20to%20perform%20a%20Clean%20Boot%20in%20Windows,click%20or%20tap%20Startup%20and%20open%20Task%20Manager.
.
If it no longer occurs in the clean boot then enable one item at a time in Task Manager and reboot to see if that changes anything.

If there's no change then you will need to do the same with the non MS Services in msconfig.

It's a time consuming process but it's a case of elimination.

If you find anything that conflicts then leave that disabled.

[bladecross91]

I don't have anything that will let me read your repair doc, but from what you have replied, I think they will be okay.
hellodear.in

teatv download[/url]

[MSRadell]

Okay, the problem is still happening despite everything I've tried. However, I look at the reliability monitor this morning and it said there was a problem with Audiodg.exe. I'll post the information you gave me below, does that help anyone get an idea what may be causing my problems?

Source
Windows Audio Device Graph Isolation

Summary
Stopped working

Date
‎4/‎8/‎2022 9:35 AM

Status
Report sent

Description
Faulting Application Path:   C:\Windows\System32\audiodg.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   AUDIODG.EXE
Application Version:   10.0.19041.1503
Application Timestamp:   c40fe88f
Fault Module Name:   MBAPO264.dll
Fault Module Version:   2.1.6.0
Fault Module Timestamp:   603cc822
Exception Code:   c0000005
Exception Offset:   000000000007137a
OS Version:   10.0.19044.2.0.0.256.48
Locale ID:   1033
Additional Information 1:   0d8c
Additional Information 2:   0d8c4f8988e5b591fc2f422cd53f7afd
Additional Information 3:   1701
Additional Information 4:   1701686434bf0c49536eef3f0c77a931

Extra information about the problem
Bucket ID:   ac8c6b95f177d4f650956ca46ec2648d (1194980729625404557)

[Boggin]

When you get a problem with a particular program, the best course is to uninstall/reinstall then see if that resolves the problem.