Windows will not accept password in Safe Mode

[J.M.]

I have read many of the posts about Safe Mode, but none seem to be like this. 

I used Tweaking last week in Safe Mode and it worked well.  Then today, I attempted to run it again but Windows 10 will not accept my password.  The only information that I have found on-line is Windows expects a local user, not a Microsoft account.  However, I used the MS account last week and it worked.  (I did select many things to be repaired.)  It may not be the issue anyway.

Other ways to access Safe Mode will not work as I still have to logon.  Same issue as above.

Is there a way to fix this?  I did go to Computer Management and check the accounts there.  The MS-issued Administrator account is disabled from an issue I had last year.  No problems until today.

Thanks

[Boggin]

Can you check to see if you have any restore points prior to running the repairs.

To access the restore points, in the Search box type rstrui.exe and press enter then when it opens, check the box to Choose a different restore point.

If you have one then click on one and follow the prompts.

This is best done in Safe mode to eliminate your antivirus program getting in the way, but as you can't access Safe Mode then you could disable your antivirus program before selecting your restore point.

A couple of commands run from either a Command Prompt (Admin) or Powershell (Admin) can usually resolve Win 10 problems.

These are -

dism /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /restorehealth

sfc /scannow

Enter exit to close the cmd window.

[J.M.]

Thanks Tom.

I did not want to go into a lot of depth as many things have happened in the last month or so.  I have been having problems with Destiny 2, the game, as it crashes and locks up my PC.  I have upgraded my BIOS, multiple drivers, and run several utilities.  I have only been able to get a little better processing and less crashing, but still the issue persists.  Tweaking helped me through some of the crazier issues, until yesterday when Windows decided to not accept my password.  So, I am reluctant to use a restore point, even though I have some.  I know, more detail than you wanted...  Still, Tweaking has helped immensely and I am grateful.

[Boggin]

Using your restore points may resolve your password problem but you could also run those cmds I've suggested.

It could be a memory problem.

This article will walk you through a memory test in Win 10 -

https://www.c-sharpcorner.com/article/windows-10-memory-diagnostic-tool/

You could try clearing the temp folder cache to see if that helps with the freezes.

In the search box type %temp% and press enter when it comes up.

If that is highly populated then press CTRL and a together to highlight then CTRL and d together to delete and confirm.

[J.M.]

Thanks Tom

I had already run the commands you gave me and everything checked out.  I ran the memory test and Windows found no problems.

As far as Destiny 2 is concerned, I really believe that some recent changes on their side are causing the issue.  Since they have not come up with a solution, I have to assume that it is pretty complicated.  So, I don't expect any real resolution soon. 

Thanks again for your help.

[Boggin]

So are you able to boot into Safe Mode yet ?

Can you check Event Viewer to see if it recorded anything for when the machine crashed.

[J.M.]

Sorry for the delay.  Yes, I have been able to login in Safe Mode.  Everything seems to be working correctly.

[Boggin]

That's great news and thanks for the update.