Author Topic: Incorrect e-mail during registration. (Read 13664 times)

Certzma · « **on:** February 15, 2021, 03:00:31 pm »

Hi,

Please reply as email support is not responding. I wrote an error e-mail address when purchasing the program license.
What I should do now? The wrong address is here: [email protected] .
Correct email it is: [email protected]

best,

Boggin · « **Reply #1 on:** February 15, 2021, 03:10:30 pm »

I'll pass this onto jpm who is a site admin to see if he can do anything about it for you.

I'm not sure if creating another email account with that wrong name would resolve as it is only used to send you your product key.

Certzma · « **Reply #2 on:** February 15, 2021, 03:42:59 pm »

I cannot temporarily change my email as it would mean buying a new domain with the wrong name.

Boggin · « **Reply #3 on:** February 15, 2021, 03:50:47 pm »

I just use gmail.

jpm or Jon may contact you direct or you may just receive your product key if/when they can correct it.

Let me know if that happens or they contact you, but let me know anyway if you haven't heard anything after about a week and I'll send them a Bump email.

Certzma · « **Reply #4 on:** February 16, 2021, 03:22:27 am »

Unfortunately, I have not had contact with the crew via e-mail for two days. Can I request an intervention faster? I would be very grateful.

Boggin · « **Reply #5 on:** February 16, 2021, 06:29:58 am »

I have to wait for a reply to any emails I send them.

I'll send an email to Shane to see if he picks it up any sooner.

I'm 8hrs ahead of him in the UK and it's only about 2.30pm here so he'll probably still be in bed.

Boggin · « **Reply #6 on:** February 17, 2021, 08:15:40 am »

I've had an email from Jon to say that he's fixed your email address problem.

Can you confirm that you have now received your product key ?

Certzma · « **Reply #7 on:** February 18, 2021, 10:43:01 am »

Hi,

Yes, I confirm that I have received the data to register the program. Thank you for your intervention.

best,

Boggin · « **Reply #8 on:** February 18, 2021, 01:39:27 pm »

You're welcome

Tim_Tweaking · « **Reply #9 on:** March 04, 2021, 01:27:38 pm »

Just an update. Frankly, we were falling behind (400 emails), and we apologize for that. Jon has taken over the email support, and all responses should be fast now.

Boggin · « **Reply #10 on:** March 04, 2021, 03:06:29 pm »

Yes, I've had recent correspondence with Jon and found him to very helpful, although he's having problems contacting Shane or Jim to clarify points he's unsure of.

Tim_Tweaking · « **Reply #11 on:** March 04, 2021, 03:47:53 pm »

While you may not hear back HERE on the forums, rest assured both Jim and Shane are aware of any issues Jon has sent to them.

Boggin · « **Reply #12 on:** March 05, 2021, 01:22:29 am »

So when can we hear about any action they are taking on them

Tim_Tweaking · « **Reply #13 on:** March 05, 2021, 01:43:42 am »

When they update the app. I know Shane is working on some of the problems with translations, etc.

Boggin · « **Reply #14 on:** March 05, 2021, 02:23:51 am »

Yes, Angelica has posted that it doesn't work in some languages which I've emailed Shane about with a link to her thread.

Tim_Tweaking · « **Reply #15 on:** March 05, 2021, 02:44:49 am »

Rest assured, he has it. He is really spending a lot of time working on WR, including a drive cleaner and hopefully 5.0.

Boggin · « **Reply #16 on:** March 05, 2021, 02:48:29 am »

Will v5.0 incur a new licence ?

Tim_Tweaking · « **Reply #17 on:** March 05, 2021, 02:53:30 am »

Every major upgrade does require a renewal, as always to upgrade, which is optional.

Boggin · « **Reply #18 on:** March 05, 2021, 02:58:52 am »

I paid for the v3.0 licence which Shane upgraded for v4.0 but having to renew for v5.0 may not sit well with existing Pro v4.0 users, although I appreciate Shane puts a lot of work into WR.

Tim_Tweaking · « **Reply #19 on:** March 05, 2021, 03:03:11 am »

Since WR 4 has been almost a year, it should be seamless

Boggin · « **Reply #20 on:** March 05, 2021, 03:11:14 am »

Going back to my emails to Shane, as I only get an occasional reply, so I never know if he's working on what I've reported.

The registry backup problem and the fact that WR doesn't physically create a restore point even though it reports that it has successfully created one.

It's been some time since I reported the restore point bug to Shane, but so far has gone unresolved.

Tim_Tweaking · « **Reply #21 on:** March 05, 2021, 03:15:09 am »

On it.

Boggin · « **Reply #22 on:** March 05, 2021, 03:16:28 am »

Okay.