Bought 3 PC key by mistake. Can it be downgraded to 1

[manbearpig]

Hi,

I by mistake bought a 3 pc 1 year license because I misread it at 1 pc 3 year license. I wanted to check if the following would be possible:

1) Downgrade the key from 3 pcs to 1 pc and refund the balance
2) Make the key 1 year and make it 2 or 3 years

Please help, thanks.

[Boggin]

I'll pass your request onto jpm who is a forum admin.

He'll probably contact you direct.

Let me know how you get on.

[manbearpig]

Ok thank you, will wait for the team to connect with me.

Thank you again.

[Boggin]

Let me know if you haven't heard anything after about a week and I'll send him another email.

[manbearpig]

Hi Boggin, sure will ping you here or reply in this thread after a week if I don't hear anything from him.

Thanks

[manbearpig]

Hi Boggin, I didn't get a reply from your colleague still. Waiting for your suggestions, thanks.

[Boggin]

Sorry about that - I'll email Shane.

[manbearpig]

No worries, thanks.

[manbearpig]

Hi Boggin,

I still have not received any reply from anyone on this. Kindly let me know if anything can be done 

[Boggin]

I did get a reply email from Shane which said "He can request a refund of the order through 2checkouts then just buy the one he wants" but I don't know if that would entail you having to buy another one to access the checkouts he mentions.

If you want to try that and let me know, I'll take it up with Shane again if unsuccessful.

[manbearpig]

Ok cool, thanks

So I have placed a request for a refund. Once I am refunded, I will just place another order with the one 1 originally wanted. Hope to get the refund soon to place the order again.

[Boggin]

Glad to see that you found that helpful and that you get your refund.

[Boggin]

I've just had an email from jpm to say that he has refunded you.

Can you give me an update ?