Envelope Printer Won't Print at all - First Time User Here

[Boggin]

Hi. I finally got my screen recorder app working. Attached please find a recording of the last steps I made. It's a WMV (Windows Media Video) file.

Thanks - that's definitely an Access Denied code which may be side stepped when tried in Safe Mode with Networking.

The Unhandled exception can apply to any application.

[Boggin]

Have you printed to that size of envelope before ?

For me, that size is listed as Printer Supported but not for you.

[TW101]

Hi. I did all of the last steps but when I pressed "control, alt, delete" and clicked on the wifi icon the only things that came up was the "airplane mode" icon. When I clicked on that nothing happened.

But I did try to print yet didn't have any luck.

[TW101]

Have you printed to that size of envelope before ?

For me, that size is listed as Printer Supported but not for you.

I don't recall using my printer to print envelopes before. How can I tell if my envelope size is/isn't supported. It does appear in the drop-down envelope selection menu.

Edit: I printed an envelope (size 10) on my HP 1102w printer using MS Word. But the Envelope Printer app still isn't working for me.

[Boggin]

I tried printing to a Custom size and the program didn't print but when I chose the A4 size, it did.

On my program that size is listed as 4 and an eighth x 9½ inches and Printer Supported.

Can you stick a sheet of A4 in the printer and try one of the Printer Supported sizes to see they will print.

[TW101]

Victory! I did just as you did and it worked perfectly.

The attached image you sent was key. One look at that and I knew what I needed to try next.

Thank you for all your help. This was a tough challenge but I'm glad I can now use the program.

[Boggin]

That's great news.

It looks like my original thought about the Custom size not being Printer Supported was right.

I'll have to ask Shane how to print those Custom US Official sizes.

[TW101]

Yes, thank you again. Maybe after all this something more can be learned about the program.

Much obliged, from Boston.

[TW101]

Hi Boggin. Thank you for your help these past few days. Today I created another topic on importing an Excel address list. Would you happen to knowledgeable
in this area? If so, could you comment on my thread?