I'm not familiar with Citrix VM Servers but the status of the Network Location Awareness service should be Automatic and Running.
You can check this by going Start - type services.msc and press enter when it comes up and scroll down to its location.
I'm not sure if these cmds run from an admin Command Prompt will help but they can for normal network problems.
netsh winsock reset
netsh int ip reset resetlog.txt
shutdown /r /t 00
Then see how things are after the reboot.
I will pass your query onto Shane but I haven't had a reply to a couple of emails I've sent him.
With this Caronavirus going around, I have no idea if he has become infected.