In advanced boot options, repair your computer, I have neither Dell Factory Tools nor Dell Factory Image Restore.
Just as a check. we are talking about the repair your computer in the same window as safe mode boot etc, aren't we?
My computer was bought from a store as a lease return and windows 7 was installed on it at my request.
It is 32 bit and has a c:\ local disk and a F;\system reserved as the two main partitions.
It has in the system32 folder three driver folders: drivers, driverstore, and DRVSTORE which has blue letters as if it is clickable???
I didn't receive a install cd with it and purchased a generic Dell reinstall cd.
That is all I have.
There may be an Image file on it somewhere but I don't know where.