Author Topic: Safe mode (Read 14521 times)

BarbaraWhynot · « **on:** June 24, 2019, 01:30:17 pm »

Hi. I downloaded windows repair yesterday on my laptop and put my computer into safe mode. I can’t get out and I don’t know if the program is doing something behind the scenes or not. Yes I tried all the Microsoft key plus R and I tried restarting etc. Nothing has worked. I just continually have the main screen and can’t do anything. Can someone please advise on whether this takes time Thx

Boggin · « **Reply #1 on:** June 24, 2019, 02:41:32 pm »

This was a problem with an earlier version of the repair program which was subsequently resolved.

However, open a Command Prompt (Admin) and enter these cmds and then reboot which should take you back to normal mode.

bcdedit

Look for Windows Boot Loader - this can either be {current} or {default} then enter this cmd using yours but I will example {default} in this cmd -

bcdedit /deletevalue {default} safeboot

Let me know if these cmds work for you.

I'll check out what the program does for me when I use it to boot into Safe Mode with Networking and get back to you.

Boggin · « **Reply #2 on:** June 24, 2019, 02:49:47 pm »

It rebooted fine back to normal mode for me.

Did you run the repairs before rebooting to find you were stuck in Safe Mode ?

BarbaraWhynot · « **Reply #3 on:** June 24, 2019, 03:02:17 pm »

I did not so the repairs and then do safe mode as it said to go into safe mode first. I can’t do anything. I can’t get any commands to work. I can’t get out of the main screen.

Boggin · « **Reply #4 on:** June 24, 2019, 03:06:43 pm »

Can you check to see if you have a restore point back to before you installed the program ?

Boggin · « **Reply #5 on:** June 24, 2019, 03:22:30 pm »

If you don't have a restore point then go Start - type msconfig and press enter when System Config comes up.

Under the Boot tab check to see if the box for Make all boot settings permanent is checked - if it is then uncheck it and any other checked boxes in that section - Apply - OK then under General check the button for Normal Startup and reboot.

BarbaraWhynot · « **Reply #6 on:** June 24, 2019, 04:08:43 pm »

I do have a restore point. Unfortunately I can’t get off the main page. I can’t get start. The windows key is not working. I can’t do anything you are asking me to do. Nothing. If I could I would have done all those things already. I’ve done a hard shut down and restart. Tried control alt delete without success.
I “think” windows repair is running trying to fix the fact my computer would not do the windows update. I have no idea how long that process would take. Thoughts?

Boggin · « **Reply #7 on:** June 24, 2019, 04:18:35 pm »

Can you reinstall the program and when it opens on completion of installation, close it and then do a power shutdown to see if it boots into normal mode.

It makes life difficult now that your Start button is no longer working.

What does pressing the Windows key and x together get you ?

BarbaraWhynot · « **Reply #8 on:** June 25, 2019, 01:23:59 am »

Good morning the computer has been running all night. But I can’t get into it. I pressed the windows key and x but it did nothing. I’m going to let it run all day while I am at work and see what happens. So frustrating. Thx for your suggestions.

Boggin · « **Reply #9 on:** June 25, 2019, 01:45:21 am »

If you can access Task Manager by pressing CTRL ALT DEL you can access both the cmd prompt and msconfig.

Try this first with msconfig, checking the box to run new task as an admin to see what boxes are checked under Boot.

Click on File/Run new task and type cmd into the box then check the box to run the task as an admin.

(You would do this also for msconfig)

At the cmd prompt enter powershell then copy & paste this cmd then press enter.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Enter exit twice to exit Powershell and the cmd window then see if your Start button works again.

If it does then press and hold SHIFT throughout a Restart to get you into the advanced boot options - click on Troubleshoot/Advanced options and select Command Prompt and redo the bcdedit cmd, leaving out the Identifier.

bcdedit /deletevalue safeboot

Enter exit to close the cmd window then the back button to select shutdown the computer and see if it will boot up to normal mode.

Boggin · « **Reply #10 on:** June 25, 2019, 02:12:09 am »

If that Powershell cmd doesn't work, I've come across another cmd you can copy & paste to the cmd prompt and then press enter.

ren %windir%\System32\AppLocker\Plugin*.* *.bak

Boggin · « **Reply #11 on:** June 25, 2019, 04:05:23 am »

I've just tried that bcdedit /deletevalue cmd in the Advanced options/Command Prompt and it doesn't work - you get an error - element not found so forget about that.

BarbaraWhynot · « **Reply #12 on:** June 25, 2019, 08:52:25 am »

I will try this when I get home. But I tried control alt delete many times over the past few days and it wouldn’t work. I had to do a hard shut down. I will let you know what happened.

Boggin · « **Reply #13 on:** June 25, 2019, 09:00:08 am »

Were you able to try your restore points ?

BarbaraWhynot · « **Reply #14 on:** June 25, 2019, 09:05:26 am »

No I can’t do anything. I just have the main screen with a picture on it.

Boggin · « **Reply #15 on:** June 25, 2019, 09:10:13 am »

When you get home, switch the computer on and power shutdown when the Windows logo comes.

Do this another twice and let it continue on the third go.

This will take it to diagnostics mode and will probably say it cannot fix.

Click on Advanced options then on Troubleshoot/Advanced options where you'll see the option to use your restore points.

BarbaraWhynot · « **Reply #16 on:** June 25, 2019, 01:42:40 pm »

So I got home and did a hard restart. The computer went back into normal mode after all that

I still can’t get windows 10 to download updates. If you have any thoughts on that I’d appreciate it. Thx again for all your support!

Boggin · « **Reply #17 on:** June 25, 2019, 01:55:05 pm »

Does Event Viewer record anything that may apply ?

Which antivirus program are you using ?

Can you open a Command Prompt (Admin) and copy & paste these cmds which will auto run except perhaps for the last one where you will need to press enter and then try the updates again.

These cmds will reset the update components.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Enter exit to close the cmd window.

If they still don't download, you could try disabling your antivirus program if using a 3rd party one.

These cmds may also help - each will take a little while to run -

dism /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /restorehealth

sfc /scannow

Let me know if the sfc /scannow reports anything other than no integrity violations found.

If that comes back clean, try the updates again.

BarbaraWhynot · « **Reply #18 on:** June 30, 2019, 03:19:06 am »

Good morning Tom. Just wanted to send a quick update as I have not had the time to try this fix. I hope to do it before the weekend ends as tomorrow is a holiday (Canada day). Will report back when I am done. Have a good one.

Boggin · « **Reply #19 on:** June 30, 2019, 03:20:32 am »

Thanks for getting back, Barbara - I'd wondered what had happened to you

Boggin · « **Reply #20 on:** July 01, 2019, 03:36:43 am »

There's one other thing to check when updates won't download and that is if your clock is showing the correct date and time.

What happens when you Check for updates ?

BarbaraWhynot · « **Reply #21 on:** July 01, 2019, 03:40:19 am »

Morning! My clock and date are correct. I've been trying to do the fix you wrote but I keep getting a mesage that access is denied. I turned off my antivirus (Windows defender). I've copied/past and tried to manually type each command in. Says "System Error 5" access denied.

Boggin · « **Reply #22 on:** July 01, 2019, 03:43:00 am »

Which version of Win 10 are you on ?

Go Start - type winver and press enter when it comes up.

BarbaraWhynot · « **Reply #23 on:** July 01, 2019, 03:46:10 am »

Boggin · « **Reply #24 on:** July 01, 2019, 03:50:53 am »

So you are well behind.

We've had 1809 and 1903 since then.

Can you open the Windows Repair program, uncheck the top box and then select just the two Permissions repairs.

Given the problem of it sticking in Safe Mode, try those in normal mode, reboot and try the dism cmds and sfc /scannow first to see what they report.

EDIT - Use the first three Permission repairs.