Getting error code: 0x80070002 updating Microsoft store apps

[Boggin]

I was wondering if with the WPE disk in whether it was confused as to where the updates should go - but that has been dispelled as a theory.

Let's see if you still get the pending message after a cold boot.

Shutdown then remove the battery and AC and hold the power button in for about 30secs then put it back together and see if you get the same message without trying the updates first.

[MSRadell]

Okay we just did the cold start, didn't see any changes.  The troubleshooter came back saying the same thing and running it didn't make anything change either.

[Boggin]

Okay - give me a couple of mins to assemble the manual steps for that dism cmd - in the meantime, create a restore point as there are some changes to make in the registry.

[Boggin]

These cmds are again run from the cmd prompt in the advanced boot options.

Enter -

c:

cd C:\windows\winsxs

ren pending.xml pending.old

regedit

Highlight HKEY_LOCAL_MACHINE - click on File - Load Hive

When that opens browse to C:\windows\system32

Locate the following folder - C:\windows\system32\config\components and click on to select.

When you are prompted for a name, type offline_components

You will now see the key offline_components - expand the + then locate and delete the following subkeys -

HKLM\Offline Components\AdvancedInstallerNeedResolving

HKLM\Offline Components\PendingXmlIdentifier

Go back to the key Offline_Components - highlight it then go to File menu and select Unload Hive

Close up the registry sections and reboot.

From a Command Prompt (Admin) in normal Windows, enter -

net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv

shutdown /r /t 00

and see if that has cleared the pending message.

[MSRadell]

It's going to take until sometime this evening to be able to do this.  I'll send you a reply as soon as we get it done.

[Boggin]

You may have problems with those cmds in Win 10.

The last time I checked them out was on Win 7.

Using the advanced boot options cmd prompt, I'm getting path not found for the first cmd.

It does work in a normal cmd prompt admin but again, for the ren pending.xml cmd I get cannot find the file specified, so leave them.

I'm looking to see if there is an alternative method.

[Boggin]

See if clearing the store cache will help - if you haven't already tried it.

Go Start - type wsreset then right click on it and select Run as administrator when it comes up.

A small cmd window will pop up while it's doing it and then the Store will open.

As you say you have 33 apps to update, I'm not sure if they are all listed in the Start list but right clicking on any and selecting More/App settings will give you the option to reset where it will be reinstalled and revert to its default settings.

[Boggin]

Shane has released a new version of the repair program - give that a try.

[MSRadell]

I reset wsreset last evening and didn't see any results.  If you said I tried many long list of commands you had earlier but kept getting it come up saying it couldn't find the specified file like you did for you.  I'll go and try updating and running the new version of his program now.

[Boggin]

Okay.

[MSRadell]

I downloaded and installed the updated version of the update program and ran it.  After that I went and checked for updates and actually an update was installed.  I ran a troubleshooter and it came up clean.  However, when I went to try the window store I still get the same error when I try to run update there.

[Boggin]

I don't know what else to suggest for this.

I'll ask Shane as he suggested the new version should fix it, but as a repair install didn't, I was doubtful.

[MSRadell]

No problem, I certainly appreciate the help and suggestions.  I would keep playing around and see what I come up with.  As long as it is only affecting updates to the store I'm not going to worry about a complete reinstallation of Windows at this time.

[Boggin]

I'm having a chat with Shane now via email.

[MSRadell]

Sounds good

[Boggin]

I'm not sure if he thought it was an update problem from earlier versions of WR but I've told him you had this before ever running WR.

He's in thinking mode at the moment.

[MSRadell]

Thanks, I'll be interested see what he comes up with after thinking on it!

[Boggin]

So will I but not sure when that will be

I'll be around for about another 45mins - 10.45pm now.

[MSRadell]

And I don't talk you before that have a good nights sleep.

[Boggin]

I'm waiting for that update to install and then it will need a reboot.

Shane thinks it could be one of the services but he isn't sure which one.

There's only the Installer one for the Store and that is set to Manual.

[MSRadell]

+1

[Boggin]

I doubt if it will help but could you go into Services and right click on the MS store service - select Properties and use the dropdown to change its status to Automatic.

Click on Start - Apply - OK - close up Services and reboot to effect and then try the updates.

You can use the same procedure to change it back to Manual if it has no effect.

EDIT - Windows wants me to restart for that update so I'll be going offline for a few mins.

[MSRadell]

Unfortunately, that didn't affect the ability to update the store items at all.  After I checked that and then returned to manual and rebooted I went over and checked the Windows updates again they looked okay but when I ran the Windows update troubleshooter it told me that there were pending updates?  I let it fix the problem but no new updates were installed?

[Boggin]

I'll run my update troubleshooter from Settings and see what it reports for mine.

[MSRadell]

That will be addressed to see what it says.