Author Topic: Getting error code: 0x80070002 updating Microsoft store apps (Read 40931 times)

MSRadell · « **Reply #25 on:** June 24, 2018, 09:45:06 am »

Here's a new copy of the event log after I follow the procedures you suggested. I actually had previously been using the Google DNS servers but I changed to the ones you suggested to see if it made any difference.

Didn't see any changes to try to update the Microsoft store either but really didn't expect to.

Boggin · « **Reply #26 on:** June 24, 2018, 10:02:10 am »

I don't know if those kernel processor errors are normal for your machine, but I see you are still getting the DHCP Client and MS Windows Host Network service error.

I don't have that service listed in my services and have never gotten that error in Event Viewer.

For the DHCP Client error I would try a power cycle of the router.

You would do this by switching off the router and computer and disconnecting all cables for a couple of minutes.

Connect the cables then switch just the router on and when all lights are back on, switch the computer on to see if you still get the same error.

A more extreme cure can be by doing the same but leave the router switched off for 30mins.

When you switch the router back on, this will give you a different external IP address which can resolve some connectivity errors.

It could also be your wireless driver which needs reinstalling/updating.

Let's see if this cmd will resolve the Host Network service error.

Open a cmd prompt admin and enter -

netsh wlan set hostednetwork mode=disallow

shutdown /r /t 00

and then see if you still get it after the restart.

MSRadell · « **Reply #27 on:** June 24, 2018, 02:38:09 pm »

Attached is the new event log. My configuration is I have an RG (residential gateway) and downstream that I have a Netgear Orbi mesh router system. The WAN address is picked up by the gateway. For this test I completely reset the RG and make sure that it had a different WAN address, I also turned on the Wi-Fi in it which is a completely different LAN address system incompletely took the Orbi system out of the picture.

The only other thing that might be generating error is that I have virtual network that I connect to occasionally for work that if not connect automatically at boot up and requires manual connection afterwards. Maybe this is throwing a couple of the errors?

Boggin · « **Reply #28 on:** June 24, 2018, 03:06:04 pm »

Yes, that's probably it as I saw Remote Desktop errors in previous events you posted.

I think the MSiSCSI error is also related to your Virtual network.

If you executed that netsh cmd to disallow the hosted network then redo the cmd changing disallow to allow.

Are you using a desktop or laptop and if using a laptop, are you on battery or AC ?

Here are some other suggestions for those kernel process power errors. - http://www.eventid.net/display-eventid-37-source-Microsoft-Windows-Kernel-Processor-Power-eventno-10756-phase-1.htm

So the DHCP Client errors were being generated by the Netgear Orbi ?

I don't think this is getting us any closer to resolving your store error though, unless it's driver related

I'll ask my Support to see if he has any ideas as to why the Apps won't update, given what you have tried.

MSRadell · « **Reply #29 on:** June 24, 2018, 03:23:45 pm »

I'm using a laptop, connected via Wi-Fi on AC power. I wasn't using the Orbi when I sent you that last set of data. I'll go try the suggestions in that link and let you know later if I get anything from.

I certainly appreciate all the help, it will be interesting to see if anybody else comes up with any other ideas.

Boggin · « **Reply #30 on:** June 24, 2018, 03:28:49 pm »

Okay - I'll be going off to roost shortly as it's about 11.30pm for me.

MSRadell · « **Reply #31 on:** June 24, 2018, 03:30:08 pm »

I will hear from was five or six hours this time of year! Hope you have a good nights rest, I certainly do appreciate all the suggestions.

Boggin · « **Reply #32 on:** June 25, 2018, 01:25:12 am »

Had a good night's sleep - thank you, but unfortunately, so far my suggestions haven't got anywhere for your apps problem.

Should it be a driver thing, can you go into Device Manager/View/Show hidden devices and right click on all items in System devices and select Update driver.

You could also check to see if there are any updates for your graphics and audio drivers.

For the most part that will probably return that you already have the latest driver, but there may be one or two that will update.

If there are, see if that has any effect on the apps problem.

MSRadell · « **Reply #33 on:** June 25, 2018, 05:36:39 am »

I didn't even know there were hidden devices inside of device manager, go figure. I went through and checked all the system devices driver update and didn't find anything. However I ran the Intel driver checking utility and it said I needed to update my drivers for Intel video and Bluetooth. I updated both of those but it didn't make any changes to the problem.

While I was in settings, just for fun of in Iran but troubleshooter "having trouble was updates" it actually came back and said that they were pending updates that need to be installed. I let it go ahead and do that and then rebooted. I then ran a troubleshooter again and it came back saying the same thing so at least the troubleshooter thinks I have updates that are pending. Not sure what they would be because it appears that I have all the latest Windows 10 updates from what I can tell.

Boggin · « **Reply #34 on:** June 25, 2018, 06:00:30 am »

Can you boot up into the advanced boot options and select Command Prompt to enter the following cmd which should get rid of that.

dism.exe /image:C:\ /cleanup-image /revertpendingactions

exit

Check to see if the message has gone after restarting.

If it thinks there are pending updates, I wonder if they are the app ones stuck in limbo, so to speak.

You could try updating them again if the message has gone.

MSRadell · « **Reply #35 on:** June 25, 2018, 06:08:40 am »

I don't see an option to boot to command prompt when I go to MSCONFIG, Boot, Advanced Options.

How do I boot to the command prompt?

Boggin · « **Reply #36 on:** June 25, 2018, 06:23:52 am »

Press and hold SHIFT throughout a Restart then click on Troubleshoot - Advanced options where you'll see Command Prompt.

MSRadell · « **Reply #37 on:** June 25, 2018, 06:26:59 am »

Thanks I'll try it here in a couple of minutes.

Boggin · « **Reply #38 on:** June 25, 2018, 06:51:02 am »

BTW - Which Troubleshooter was that you used that found those pending updates - thought you had run all of the troubleshooters ?

MSRadell · « **Reply #39 on:** June 25, 2018, 06:56:36 am »

I had run them all previously. The one I ran this morning that told me I had updates pending was the one under Settings/Update and Security/Troubleshoot/Windows Update. I know I had run that one before but for some reason it came up today thing I had updates pending?

I'm not going to be able to run that command set to clear things the command prompt to my wife gets here a little later. I can't type that string commands into the keyboard with my disability and obviously speech recognition doesn't work when you are at the command prompt outside of the Windows OS.

Boggin · « **Reply #40 on:** June 25, 2018, 06:58:52 am »

That's okay.

MSRadell · « **Reply #41 on:** June 25, 2018, 10:35:12 am »

Okay we just tried to run that command and it comes back saying: Error 2 unable to access image.

Boggin · « **Reply #42 on:** June 25, 2018, 10:44:48 am »

At that cmd prompt can you enter bcdedit |find "osdevice" to see if it still sees the volume as being in C:

If it gives a different partition letter, then use that instead of C: in the cmd.

That is a Pipe symbol before find and is the uppercase of \

There is another cmd you could try first but the dism cmd is the stronger.

If the partition returns as C: then type c: else the partition letter and press enter then enter this cmd -

fsutil resource setautoreset true %systemdrive%

MSRadell · « **Reply #43 on:** June 25, 2018, 11:02:03 am »

Okay I ran those commands, and attached is a screenshot of the results.

After that I went back and reran the troubleshooter and it still telling me the same thing?

Boggin · « **Reply #44 on:** June 25, 2018, 11:07:53 am »

Do you have a Macrium WPE disk in the DVD drive ?

MSRadell · « **Reply #45 on:** June 25, 2018, 11:13:55 am »

Yes I do, I keep there in case I have to reset my system.

I need to eject it and try again?

Boggin · « **Reply #46 on:** June 25, 2018, 11:15:05 am »

Yes - try the dism cmd again after removing it.

MSRadell · « **Reply #47 on:** June 25, 2018, 11:16:20 am »

Boggin · « **Reply #48 on:** June 25, 2018, 11:22:58 am »

Reboot and go into the advanced options afresh as you are already in C: and the dism cmd needs to be run from the X:> prompt.

MSRadell · « **Reply #49 on:** June 25, 2018, 11:39:57 am »

Okay, I ran: "dism.exe /image:C: /cleanup-image /revertpendingactions" from the x:\> prompt and it ran successfully from everything I saw.

I then rebooted went to the Windows settings/updates and ran the troubleshooter. It still showed me that there updates pending, it says it clears them but when I run it again they are still there. I also tried running updates and it didn't update anything.

Based on this I still went ahead and tried to updating the window store, figured I had nothing to lose, and of course as expected the updates didn't install and came back with the same error again.