Keep getting warning 1909 and error 2902

[denis]

Hi, I am hoping someone can help, please? I am trying to install an upgrade MindManager 18. I have tried over a dozen times, some just straight out install and as Administrator, but each time I get "Warning 1909. Could not create shortcut Mindjet Mindmanager 2018.Ink. Verify that the destination folder exists and that you can access it".

The second message I get is "Error 2902. Operation ixo ShortcutPropertyCreate called out of sequence".

This is the only program that I have had any problem installing. I have also run tweaking.com pro to see if that would fix the issue, but no luck.

I believe I have full admin rights as best as I can tell. I do not want to create a new user is I can really avoid it.

Any help in solving this issue would be appreciated.

My system is Windows 10 64bit and I have the latest updates installed.

Thank you,
Denis

[Boggin]

I'm not sure if this is a Windows problem or one with the program.

I've asked my Support to have a look but because of the time difference, I'm not sure when there'll be a reply.

There's a Contact Us link at the bottom of this page where you could ask advice should someone else have reported this problem.

https://www.mindjet.com/mindmanager-windows/

[denis]

Hi Boggin,

Thanks for your reply. I copied and installed the same file on my laptop and it installed with no problems. So, it does seem to be something on my PC that is causing the issue.

I have been to the link you provided. This was their reply:
Dear Denis,

Thank you for contacting Mindjet Support. I would suggest using out offline installer for the MindManager software. Here is the link for the 32-bit and 64-bit build:

32-bit https://mindjet.com/go/MindManager-2018-32
64-bit https://mindjet.com/go/MindManager-2018-64

If you are still unable to install the software I would recommend having your local IT assist with the install.

If you need further assistance, simply reply to this email or give us a call.

Best regards,

Juan Acevedo

This was an earlier reply:
Hi Denis
 
Think this relates to a permissions error with your Microsoft system.
 
Please ensure you have full permissions to the application folder as well as the user library.

Please update the access rights of the directories mentioned below and allow your Windows user account to have the required rights.

All components are installed on Program file under Mindjet folder and Application Folder

User data:C:\Users\USERNAME\AppData\Local\Mindjet\MindManager\18
 
Application folder:
 
64-bit:C:\Program Files (x86)\Mindjet\MindManager 18

Or

Create another user profile and install the application.

Best regards
Patrick

Mindjet, Corel Corporation

[Boggin]

If it's because of something installed on your computer then try the update in Safe Mode with Networking to eliminate any 3rd party programs.

You could take ownership of both the program and the update file after adding Take Ownership to the right click context menu with this batch file - https://www.tenforums.com/tutorials/3841-add-take-ownership-context-menu-windows-10-a.html which should resolve any Permissions issues.

[jpm]

Its a permissions issue on your computer.  Basically you need to verify that the directories needed were created and if not create them . Then verify that the permissions are set to full for those directories.

https://community.mindjet.com/mindjet/topics/failed-install-i8qnlwdt6kkcq