Cannot connect, cannot restore, help!

[IslandGirl]

I ran a program this am I got on can't called Infibia Easy Tools.  Then, could not connect to internet, firewall wouldn't work, tried system restore, that won't work either.

Got this error:
Problem signature
Event name: blue screen

BCCODE: 19
BCP1: 00000020
BCP2: 848D0860
BCP3: 848D0AE0
BCP4: 08500006
-------------
I am on my tablet cos PC will not work.  It is Vista Home Basic, SP2

I am desperately, I use this PC to pay bills etc.  Thanks in advance

[IslandGirl]

FUX

I ran a program this am I got on can't called Infibia Easy Tools.  Then, could not connect to internet, firewall wouldn't work, tried system restore, that won't work either.

Got this error:
Problem signature
Event name: blue screen

BCCODE: 19
BCP1: 00000020
BCP2: 848D0860
BCP3: 848D0AE0
BCP4: 08500006
-------------
I am on my tablet cos PC will not work.  It is Vista Home Basic, SP2

I am desperately, I use this PC to pay bills etc.  Thanks in advance

FIXED.  ran sfc /scannow, restart, all well

DO NOT run Infibia Easy Tools for Vista!!  Screwed up entire system!!

[satrow]

A bluescreen crash with BCCODE: 19 (0x19) is almost always caused by a device driver or filter. I did a search for the software and didn't see it listed by a trusted site, so I tried three different download sites, all were either blocked by my security or down. Not a good sign at all.

I was hoping to checkout what the software was supposed to do, I won't bother now - my guess is that the software contained a driver or filter set to run at boot time that would enable the software deeper access or better control over some hardware, probably into the networking stack, and interfered with your network connection and firewall.

Crashes like that can be very time-consuming to diagnose and fix, I'm pleased your cleanup routine  got you back online so quickly, nice work!