[SOLVED]Windows Repair Pro 3.9.26

[Xas1953NC]

Hello, I installed WRPro 3.9.26 on my W8.1 converted to W10 laptop and it runs fine. I then attempted to install it on my wife's W7 converted to W10 desktop and it failed with a decompression error as seen in the enclosed screen grab. I was going to install it on my W10 desktop but refrained in case it failed on that. I cannot even re-install the previous WRPro 3.9.25 onto her computer as now a decompression occurs with that too.
Can anyone shed light on what has happened. Thanks.

 

[Boggin]

Can you try the install in Safe Mode with Networking should it be caused by your antivirus program.

[Xas1953NC]

Hello Boggin, I have the same av program on all computers so wonder that as the laptop install of WRPro was ok why should it glitch on my wife's desktop? 

[Boggin]

I have Norton Security on three laptops but on only one did it kick out the WR .exe citing it had found a Trojan.

It can be the same when I'm downloading a legit program - it will block it on one machine but not on the others.

If it installs okay in Safe Mode with Networking then it will most likely be because of your AV program.

You may be able to whitelist it but I uninstall and reinstall Norton when that happens.

[Xas1953NC]

OK Boggin, thanks. All previous versions of WRPro installed OK yet now v3.9.25 glitches on my wife's computer.  Has Shane compiled the latest version with elements that could possibly cause a reaction due to a particular computer's architecture? Does the problem as screen grabbed show that there are elements that fail to get unzipped during installation.

[Boggin]

It probably won't work on Win 10 Insider builds but it's tested on Vista x 32, Win 7 through to Win 10.

Is this a first time install on your wife's computer and is there a reason why you need that program for that machine ?

Anyway, see if it installs okay in Safe Mode with Networking.

[Xas1953NC]

No, previous versions have installed without problems. It is only with the latest version.

[Boggin]

So was it when it was updating ?

[Xas1953NC]

Yes, it does put a number of files into the Program Folder section before it pops up the decompression problem. The uninstall function is one of the files but it cannot do so as all the files are not installed.

[Boggin]

Have you tried fresh installing on top of it in Safe Mode with Networking ?

[Xas1953NC]

Hello Boggin, not yet as I am Googling to find the simplest way for me to understand!

[Boggin]

The easiest way to get into the advanced boot options in Win 10 is to press and hold the Shift key while you use Restart.

Click on Troubleshoot - Advanced options - Start-up Settings - Restart - press F5 for Safe Mode with Networking.

You will need to Ethernet connect to get an Internet connection or you can manually reconnect wireless by clicking on the wifi icon in the system tray, click on your SSID - Connect and then re-enter the password.

[Xas1953NC]

OK, will try that now. Thanks Boggin

[Xas1953NC]

Boggin, you genius, you! I have printed the info as I keep particular information as hard copy if I do not use it on a regular basis. I purposely installed v3.9.24 under safe mode and after resorting back to normal mode I then installed v3.9.26 over the top as is my normal mode. It installed without a glitch so I am wondering if there was a glitch upon my initial attempt at installing it. Thanks once again. Just one other thing, how do I enter resolve to signify problem cured.

[Boggin]

That's great news.

To mark the thread as solved, go to your first post, click on Modify and add [SOLVED] to the title.