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Author Topic: programs not responding "error message"  (Read 18166 times)

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Offline Rick

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programs not responding "error message"
« on: October 01, 2016, 11:34:58 pm »
any help/ideas?

thanks in advance.
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Offline Boggin

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Re: programs not responding "error message"
« Reply #1 on: October 02, 2016, 01:46:08 am »
A bit more info please like when does this occur, like straight after you have booted up or all of the time.

Which antivirus program are you using and have you tried bringing it up to date before using any of your programs or are they the same after a reboot ?
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Offline Rick

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Re: programs not responding "error message"
« Reply #2 on: October 02, 2016, 05:35:30 am »
it happens all the time;
Office,Firefox etc...
No addons, no addins detected;
Not using any Anti-Virus programs.

I believe its related to a malware, but none found that can cause such an issue all the time

It might be hidden in the automation servers in excel.
« Last Edit: October 02, 2016, 05:42:10 am by Rick »
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Offline Boggin

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Re: programs not responding "error message"
« Reply #3 on: October 02, 2016, 05:42:38 am »
It's possible that the icon cache has become corrupt.

Read through Option 1 in http://www.sevenforums.com/tutorials/49819-icon-cache-rebuild.html to see if it resolves.
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Offline Rick

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Re: programs not responding "error message"
« Reply #4 on: October 02, 2016, 07:39:22 am »
found this program, it helps see whats running and going on inside;
http://www.bleepingcomputer.com/download/dds/

refer to attached; note that CCCleaner is not the issue as it was installed today...

have rebuilt the icon database over the last month or so already

Should add; sfc scan can not fix;
2016-10-02 21:56:48, Info                  CSI    00000193 [SR] Cannot repair member file [l:32{16}]"mmcshext.dll.mui" of Microsoft-Windows-Microsoft-Management-Console.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"zh-CN", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-02 21:56:56, Info                  CSI    00000194 [SR] Cannot repair member file [l:32{16}]"mmcshext.dll.mui" of Microsoft-Windows-Microsoft-Management-Console.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"zh-CN", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-02 21:56:56, Info                  CSI    00000195 [SR] This component was referenced by [l:262{131}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~x86~zh-CN~6.1.7601.17514.Windows Foundation Language Pack"
2016-10-02 21:56:56, Info                  CSI    00000196 [SR] This component was referenced by [l:228{114}]"Microsoft-Windows-BusinessScanning-Feature-Package~31bf3856ad364e35~x86~zh-CN~6.1.7601.17514.ScanManagementConsole"

« Last Edit: October 02, 2016, 08:28:37 am by Rick »
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Offline Rick

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Re: programs not responding "error message"
« Reply #5 on: October 02, 2016, 08:29:29 am »
Removed;

RegistryKey : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EsgScanner
Image Path : C:\Windows\System32\DRIVERS\EsgScanner.sys
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Offline Rick

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Re: programs not responding "error message"
« Reply #6 on: October 02, 2016, 08:49:49 am »
reset the apple charger like this;

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AppleCharger]
"Type"=dword:00000001
"Start"=dword:00000001
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
  52,00,49,00,56,00,45,00,52,00,53,00,5c,00,41,00,70,00,70,00,6c,00,65,00,43,\
  00,68,00,61,00,72,00,67,00,65,00,72,00,2e,00,73,00,79,00,73,00,00,00
"DisplayName"="AppleCharger"
"Description"="Apple mobile devices charging program"
"DebugFlags"=dword:00000000

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\AppleChargerSrv]
"Type"=dword:00000110
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,41,00,\
  70,00,70,00,6c,00,65,00,43,00,68,00,61,00,72,00,67,00,65,00,72,00,53,00,72,\
  00,76,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="AppleChargerSrv"
"Description"="Apple mobile devices charging service"
"ObjectName"="localSystem"

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbCharger]
"Type"=dword:00000001
"Start"=dword:00000001
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
  52,00,49,00,56,00,45,00,52,00,53,00,5c,00,55,00,73,00,62,00,43,00,68,00,61,\
  00,72,00,67,00,65,00,72,00,2e,00,73,00,79,00,73,00,00,00
"DisplayName"="UsbCharger"
"Description"="BC compliant mobile device (Android phone/tablet) charging program"
"DebugFlags"=dword:00000000

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\usbflags\05AC13900218]
"osvc"=hex:00,00
"SkipBOSDescriptorQuery"=dword:00000001
"DisableOnSoftRemove"=dword:00000000

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Offline Boggin

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Re: programs not responding "error message"
« Reply #7 on: October 02, 2016, 09:41:44 am »
Why have you been deleting registry keys ?

Perform another sfc /scannow and if that still reports it is unable to repair some files then run SFCFix.exe to see what that reports.

http://www.majorgeeks.com/files/details/sfcfix.html
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Offline Rick

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Re: programs not responding "error message"
« Reply #8 on: October 02, 2016, 09:20:56 pm »
Good program to use, no effect for mui cases though;

sfcfix scan can not fix;

2016-10-02 21:56:48, Info                  CSI    00000193 [SR] Cannot repair member file [l:32{16}]"mmcshext.dll.mui" of Microsoft-Windows-Microsoft-Management-Console.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"zh-CN", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-02 21:56:56, Info                  CSI    00000194 [SR] Cannot repair member file [l:32{16}]"mmcshext.dll.mui" of Microsoft-Windows-Microsoft-Management-Console.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"zh-CN", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-02 21:56:56, Info                  CSI    00000195 [SR] This component was referenced by [l:262{131}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~x86~zh-CN~6.1.7601.17514.Windows Foundation Language Pack"
2016-10-02 21:56:56, Info                  CSI    00000196 [SR] This component was referenced by [l:228{114}]"Microsoft-Windows-BusinessScanning-Feature-Package~31bf3856ad364e35~x86~zh-CN~6.1.7601.17514.ScanManagementConsole"
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Offline Boggin

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Re: programs not responding "error message"
« Reply #9 on: October 03, 2016, 04:30:10 am »
You have Microsoft Security Essentials installed as your antivirus program and that is not receiving any updates.

Why do you suspect an infection and in Excel ?

Boot up into Safe Mode with Networking and download the ESET Free Online Scanner - https://www.eset.com/us/online-scanner/

Check the two boxes for PuPs and PuMs then click on Advanced and check those boxes, although Archives and Proxy are optional depending how deep you think the infection has gone.
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Offline Rick

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Re: programs not responding "error message"
« Reply #10 on: October 04, 2016, 01:00:15 am »
Have tried eset online twice; both times it crashed;
serious problem with the program is that theirs a function to auto delete just wonder if it did and what!!!!!

any chance can read the file somewhere of what it did and found?
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Offline Boggin

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Re: programs not responding "error message"
« Reply #11 on: October 04, 2016, 01:01:42 am »
Did you run it in Safe Mode with Networking ?
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Offline Rick

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Re: programs not responding "error message"
« Reply #12 on: October 04, 2016, 02:49:17 am »
yes, ran in safe mode. changed the system screen and power modes to on... it may have something to do with it.
also o nly checked drive c finally can review the report, there system is flawed because it does not capture this event so people can review what it did prior. does it add/keep all instances of what it does in one file?

why can it not be captured in text mode on saved on the desktop for further review?

it would be wise not to run any other programs like opening a webpage during running

it also captured and quarantined cccleaner...

where is the quarantine file kept?

once i close the program how to open it and restore if i need too?

if it quarantined the files wont they still exist in the registry?
another problem is it should point to where the program is in the registry, after-all a wise virus can grow back if it can not find itself locally right?
« Last Edit: October 04, 2016, 03:16:33 am by Rick »
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Offline Boggin

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Re: programs not responding "error message"
« Reply #13 on: October 04, 2016, 02:53:17 am »
It's been a while since I ran it and it found anything on mine, but I thought it told you if it found anything in running.

Has there been any change to being able to access your programs in normal mode and do they work in Safe Mode ?
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Offline Rick

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Re: programs not responding "error message"
« Reply #14 on: October 04, 2016, 03:01:41 am »
I will review getting another faster IC processor
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Offline Boggin

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Re: programs not responding "error message"
« Reply #15 on: October 04, 2016, 03:03:34 am »
I don't see how that relates to you not being able to open your programs if you were able to before.

Can you answer what I asked in my last post ?
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Offline Rick

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Re: programs not responding "error message"
« Reply #16 on: October 05, 2016, 10:40:44 am »
Boggin,

sure safe mode is fine...

I had changed one setting; will get back here to report. this setting will probably solve many issues and need to make a fixit...
One setting I changed;
Right click on the program view compatibility change to your current system. restart the computer.
Only do this for programs causing the "not responding" delay.

Checking root certificate store to also showed some expired certificates in the UAC ...
"Not funny MSFT" please fix your systems.
and NO; DO NOT TURN OFF UAC notifications!

regards
« Last Edit: October 05, 2016, 11:31:53 am by Rick »
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Offline Rick

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Re: programs not responding "error message"
« Reply #17 on: October 05, 2016, 10:30:39 pm »
So far so good!
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Offline Rick

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Re: programs not responding "error message"
« Reply #18 on: October 06, 2016, 10:20:22 pm »
Quote from: Rick on October 05, 2016, 10:30:39 pm
So far so good!

so far so good

suggest a fix-it for this solution;
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Offline Rick

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Re: programs not responding "error message"
« Reply #19 on: October 09, 2016, 09:20:19 pm »
Bigger question remains, why; if running windows 7, why need change it? my other computer says no need change as it is using this version already...

Did something cause the registry setting to change?

Dear MSFT, please fix the system version settings

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