Thank you for the feedback. The problems are not consistent. I often get the message “one or more network protocols are missing on this computer”. I got this message today on my 10 year old Canadian Toshiba. Running the troubleshooter repaired the problem. At the same time, on a small no-name computer I got the same message. I restart the computer and ran the troubleshooter seven times without success. Yesterday the small no-name computer worked fine. (I call this computer LB) All I did with that computer was check the weather and listen to streaming music. There were no changes made to the computer. I checked the DNS settings and they were the same as before. As directed by ExpressVPN customer support. (156.154.70.1 and 156.154.71.1). Still no Internet.
BTW: the other computers were purchased in China where I am temporarily staying. I’m able to communicate with you through ExpressVPN.
Back to the 5 year old Asus computer (Notebook X42JZ): I checked for yellow alerts in the Device Manager. There were none. The ISP said there are problems with the Internet today, but I've had these problems for weeks. I don’t think they will send someone to check out the modem /router combo. Windows Network Diagnostics says to restart a router. After that is done, I get “Problem with wires adapter or access point” “Detected”. Now it is recognizing router’s name and it says “No Internet, Secured”. Even though this computer (Toshiba) is connected to the Internet. Just now, I decided to check the Internet Protocol Version 4 (TCP /IPv 4). The preferred DNS server was changed to 10.11.0.1 and the alternate DNS server was blank. This has happened several times before on each of the computers. Once changed, it doesn't lock in. I changed it again to “Obtain DNS server address automatically”. I now have access to the Internet, but I know this is temporary. Yesterday I tried restoring Asus to a previous restore point. The restore points didn’t work.
I have to run the troubleshooter’s daily, upon startup, to access the Internet. This did not happen before I loaded Windows 10. I would like to find a solution to have them start normally instead of having to “reset the network adapter” using the troubleshooter, or change the DNS settings daily. I did a clean install of Windows 10 hoping to speed up my computers because Windows hadn’t been reloaded for a long time. I was happy with the performance for a few weeks. It seems that installing the driver update software caused more problems than it solved. I’ve been using a Revo Uninstaller or to uninstall programs and cleanup leftover files.
Thanks again.
Paul.