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Author Topic: All the time the explorer crash when try to open a file  (Read 10483 times)

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makinero

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All the time the explorer crash when try to open a file
« on: January 19, 2016, 05:55:31 am »
All the time the explorer crash when try to open a file
K:\Ż\Folder\SubFolder\File(s)

Code: [Select]
Version=1
EventType=APPCRASH
EventTime=130976848873352825
ReportType=2
Consent=1
UploadTime=130976848873902856
ReportIdentifier=44750ab6-beb3-11e5-a240-0862662a261f
IntegratorReportIdentifier=44750ab5-beb3-11e5-a240-0862662a261f
Response.BucketId=96424700
Response.BucketTable=28
Response.type=4
Sig[0].Name=Nazwa aplikacji
Sig[0].Value=explorer.exe
Sig[1].Name=Wersja aplikacji
Sig[1].Value=6.1.7601.17567
Sig[2].Name=Sygnatura czasowa aplikacji
Sig[2].Value=4d672ee4
Sig[3].Name=Nazwa modułu z błędem
Sig[3].Value=StackHash_3b53
Sig[4].Name=Wersja modułu z błędem
Sig[4].Value=6.1.7601.19045
Sig[5].Name=Sygnatura czasowa modułu z błędem
Sig[5].Value=56259295
Sig[6].Name=Kod wyjątku
Sig[6].Value=c0000374
Sig[7].Name=Przesunięcie wyjątku
Sig[7].Value=00000000000bffc2
DynamicSig[1].Name=Wersja systemu operacyjnego
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Identyfikator ustawień regionalnych
DynamicSig[2].Value=1045
DynamicSig[22].Name=Dodatkowe informacje 1
DynamicSig[22].Value=3b53
DynamicSig[23].Name=Dodatkowe informacje 2
DynamicSig[23].Value=3b5367ec90311962d8c0562425dd599d
DynamicSig[24].Name=Dodatkowe informacje 3
DynamicSig[24].Value=d5cf
DynamicSig[25].Name=Dodatkowe informacje 4
DynamicSig[25].Value=d5cf14ff3ffa2ae47e7c533888aea526
UI[2]=C:\Windows\explorer.exe
UI[3]=Program Eksplorator Windows przestał działać.
UI[4]=System Windows może wyszukać rozwiązanie tego problemu w trybie online.
UI[5]=Wyszukaj rozwiązanie w trybie online i zamknij program
UI[6]=Wyszukaj rozwiązanie w trybie online później i zamknij program
UI[7]=Zamknij program
LoadedModule[0]=C:\Windows\explorer.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[17]=C:\Windows\system32\DUser.dll
LoadedModule[18]=C:\Windows\system32\DUI70.dll
LoadedModule[19]=C:\Windows\system32\IMM32.dll
LoadedModule[20]=C:\Windows\system32\MSCTF.dll
LoadedModule[21]=C:\Windows\system32\UxTheme.dll
LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\slc.dll
LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.19061_none_2b299db671e86e03\gdiplus.dll
LoadedModule[29]=C:\Windows\system32\Secur32.dll
LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
LoadedModule[32]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[33]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\comctl32.dll
LoadedModule[34]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[35]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[36]=C:\Windows\system32\rsaenh.dll
LoadedModule[37]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[38]=C:\Windows\System32\actxprxy.dll
LoadedModule[39]=C:\Windows\system32\SXS.DLL
LoadedModule[40]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[41]=C:\Windows\system32\apphelp.dll
LoadedModule[42]=C:\Windows\system32\EhStorShell.dll
LoadedModule[43]=C:\Windows\System32\cscui.dll
LoadedModule[44]=C:\Windows\System32\CSCDLL.dll
LoadedModule[45]=C:\Windows\system32\CSCAPI.dll
LoadedModule[46]=C:\Windows\system32\ntshrui.dll
LoadedModule[47]=C:\Windows\system32\srvcli.dll
LoadedModule[48]=C:\Windows\system32\MsftEdit.dll
LoadedModule[49]=C:\Windows\system32\msls31.dll
LoadedModule[50]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[51]=C:\Windows\system32\profapi.dll
LoadedModule[52]=C:\Windows\system32\xmllite.dll
LoadedModule[53]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[54]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[55]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[56]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[57]=C:\Windows\system32\MPR.dll
LoadedModule[58]=C:\Windows\system32\wkscli.dll
LoadedModule[59]=C:\Windows\system32\netutils.dll
LoadedModule[60]=C:\Windows\system32\thumbcache.dll
LoadedModule[61]=C:\Windows\system32\PSAPI.DLL
LoadedModule[62]=C:\Windows\system32\WINMM.dll
LoadedModule[63]=C:\Windows\system32\WINTRUST.dll
LoadedModule[64]=C:\Windows\system32\CRYPT32.dll
LoadedModule[65]=C:\Windows\system32\MSASN1.dll
LoadedModule[66]=C:\Windows\System32\shdocvw.dll
LoadedModule[67]=C:\Windows\system32\ntmarta.dll
LoadedModule[68]=C:\Windows\system32\WLDAP32.dll
LoadedModule[69]=C:\Windows\system32\ieframe.DLL
LoadedModule[70]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[71]=C:\Windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[72]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[73]=C:\Windows\system32\version.DLL
LoadedModule[74]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[75]=C:\Windows\system32\normaliz.DLL
LoadedModule[76]=C:\Windows\system32\iertutil.dll
LoadedModule[77]=C:\Windows\System32\urlmon.dll
LoadedModule[78]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[79]=C:\Windows\system32\WININET.dll
LoadedModule[80]=C:\Windows\system32\USERENV.dll
LoadedModule[81]=C:\Windows\system32\dsrole.dll
LoadedModule[82]=C:\Windows\system32\IconCodecService.dll
LoadedModule[83]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[84]=C:\Windows\system32\LINKINFO.dll
LoadedModule[85]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[86]=C:\Windows\System32\SearchFolder.dll
LoadedModule[87]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[88]=C:\Windows\System32\NLSData0000.dll
LoadedModule[89]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[90]=C:\Windows\system32\wdmaud.drv
LoadedModule[91]=C:\Windows\system32\ksuser.dll
LoadedModule[92]=C:\Windows\system32\AVRT.dll
LoadedModule[93]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[94]=C:\Windows\system32\msacm32.drv
LoadedModule[95]=C:\Windows\system32\MSACM32.dll
LoadedModule[96]=C:\Windows\system32\midimap.dll
LoadedModule[97]=C:\Windows\System32\mf.dll
LoadedModule[98]=C:\Windows\System32\ATL.DLL
LoadedModule[99]=C:\Windows\System32\MFPlat.DLL
LoadedModule[100]=C:\Windows\system32\WS2_32.dll
LoadedModule[101]=C:\Windows\system32\NSI.dll
LoadedModule[102]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[103]=C:\Windows\system32\twext.dll
LoadedModule[104]=C:\Program Files\Unlocker\UnlockerCOM.dll
LoadedModule[109]=C:\Windows\system32\MSIMG32.dll
LoadedModule[110]=C:\Windows\system32\COMDLG32.dll
LoadedModule[111]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[112]=C:\Windows\system32\OLEACC.dll
LoadedModule[114]=C:\Windows\SysWOW64\ISCM64.dll
LoadedModule[115]=C:\Windows\system32\Incinerator64.dll
LoadedModule[118]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
LoadedModule[119]=C:\Windows\system32\syncui.dll
LoadedModule[120]=C:\Windows\system32\SYNCENG.dll
LoadedModule[121]=C:\Program Files (x86)\Notepad++\NppShell_06.dll
LoadedModule[122]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
LoadedModule[123]=C:\Windows\system32\ACLUI.dll
LoadedModule[124]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[125]=C:\Windows\system32\samcli.dll
LoadedModule[126]=C:\Windows\system32\SAMLIB.dll
LoadedModule[127]=C:\Windows\system32\nvshext.dll
LoadedModule[128]=C:\Program Files\Windows Sidebar\sbdrop.dll
LoadedModule[129]=C:\Windows\System32\sendmail.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=96424700/nBucketTable=28/nResponse=1/n
FriendlyEventName=Zatrzymano działanie.
ConsentKey=APPCRASH
AppName=Eksplorator Windows
AppPath=C:\Windows\explorer.exe
K:\Ż
partition "Ż" mounted on the K drive

CHKDSK /V /F K:\Ż

Volume label L
No errors found.
« Last Edit: January 19, 2016, 06:18:27 am by makinero »
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makinero

  • Guest
Re: All the time the explorer crash when try to open a file
« Reply #1 on: January 20, 2016, 05:30:15 am »
Debugging :)

0:019> lmvm PfShellExtension
start             end                 module name
000007fe`e80c0000 000007fe`e80dd000   PfShellExtension   (export symbols)       PfShellExtension.dll
    Loaded symbol image file: PfShellExtension.dll
    Mapped memory image file: C:\Program Files (x86)\IObit\Protected Folder\PfShellExtension.dll
     Caused by: Image path: C:\Program Files (x86)\IObit\Protected Folder\PfShellExtension.dll
APPLICATION_FAULT_ACTIONABLE_HEAP_CORRUPTION_heap_failure_buffer_overrun

    Image name: PfShellExtension.dll
    Timestamp:        Mon Nov 19 05:54:49 2012 (50A9BB99)
    CheckSum:         00021AA6
    ImageSize:        0001D000
    File version:     4.2.0.0
    Product version:  1.2.0.0
    File flags:       0 (Mask 3F)
    File OS:          4 Unknown Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04e4
    CompanyName:      IObit
    ProductName:      Protected Folder
    InternalName:     PfShellExtension.dll
    OriginalFilename: PfShellExtension.dll
    ProductVersion:   1.2.0.0
    FileVersion:      4.2.0.0
    FileDescription:  Protected Folder Shell Extension
    LegalCopyright:   Copyright© 2005-2012
    LegalTrademarks:  IObit




FAULTING_IP:
ntdll!RtlReportCriticalFailure+62
00000000`76e3ffc2 eb00            jmp     ntdll!RtlReportCriticalFailure+0x64 (00000000`76e3ffc4)

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000076e3ffc2 (ntdll!RtlReportCriticalFailure+0x0000000000000062)
   ExceptionCode: c0000374
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 0000000076eb7470

CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
rax=0000000002520000 rbx=00000000000005e8 rcx=0000000002520000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000076dcd9fa rsp=0000000003a4b5c8 rbp=ffffffffffffffff
 r8=0000000000000000  r9=0000000000000040 r10=0000000000000000
r11=0000000000000286 r12=0000000076eaa678 r13=0000000002510000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000206
ntdll!ZwWaitForSingleObject+0xa:
00000000`76dcd9fa c3              ret

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0xc0000374 - Sterta zosta

EXCEPTION_CODE: (NTSTATUS) 0xc0000374 - Sterta zosta

EXCEPTION_PARAMETER1:  0000000076eb7470

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  explorer.exe

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000076e40606 to 0000000076e3ffc2

FAULTING_THREAD:  ffffffffffffffff

BUGCHECK_STR:  APPLICATION_FAULT_ACTIONABLE_HEAP_CORRUPTION_heap_failure_buffer_overrun

PRIMARY_PROBLEM_CLASS:  ACTIONABLE_HEAP_CORRUPTION_heap_failure_buffer_overrun

DEFAULT_BUCKET_ID:  ACTIONABLE_HEAP_CORRUPTION_heap_failure_buffer_overrun

STACK_TEXT: 
00000000`76eb74d8 00000000`76dda7e9 ntdll!RtlpFreeHeap+0x1649
00000000`76eb74e0 00000000`76c81a7a kernel32!HeapFree+0xa
00000000`76eb74e8 000007fe`e80c66f0 pfshellextension!DllInstall+0x750
00000000`76eb74f0 000007fe`e80c33e8 pfshellextension+0x33e8
00000000`76eb74f8 000007fe`e80c4609 pfshellextension+0x4609
00000000`76eb7500 000007fe`fdf4f28a shell32!HDXA_QueryContextMenu+0x454
00000000`76eb7508 000007fe`fdf4ec05 shell32!CDefFolderMenu::QueryContextMenu+0x625
00000000`76eb7510 000007fe`fe17d3e9 shell32!CDefView::_DoContextMenuPopup+0x19d
00000000`76eb7518 000007fe`fe17dad9 shell32!CDefView::OnSelectionContextMenu+0x109
00000000`76eb7520 000007fe`f241167b explorerframe!UIItemsView::ShowContextMenu+0x303
00000000`76eb7528 000007fe`f240b6f3 explorerframe!CItemsView::ShowContextMenu+0x17
00000000`76eb7530 000007fe`fe184220 shell32!CDefView::_OnContextMenu+0x110
00000000`76eb7538 000007fe`fe0bed6f shell32!CDefView::WndProc+0x889
00000000`76eb7540 000007fe`fdfa0cc7 shell32!CDefView::s_WndProc+0x7c
00000000`76eb7548 00000000`76b79c11 user32!UserCallWinProcCheckWow+0x1ad
00000000`76eb7550 00000000`76b73bd4 user32!CallWindowProcAorW+0xdc
00000000`76eb7558 00000000`76b73b50 user32!CallWindowProcW+0x18
00000000`76eb7560 000007fe`fad81a0b duser!WndBridge::RawWndProc+0xd9
00000000`76eb7568 00000000`76b79c11 user32!UserCallWinProcCheckWow+0x1ad
00000000`76eb7570 00000000`76b772f7 user32!DispatchClientMessage+0xe1
00000000`76eb7578 00000000`76b76839 user32!_fnDWORD+0x2d
00000000`76eb7580 00000000`76dcd8f5 ntdll!KiUserCallbackDispatcherContinue+0x0
00000000`76eb7588 00000000`76b7686a user32!ZwUserMessageCall+0xa
00000000`76eb7590 00000000`76b768b2 user32!RealDefWindowProcWorker+0xa4
00000000`76eb7598 00000000`76b7763a user32!RealDefWindowProcW+0x5a
00000000`76eb75a0 000007fe`fb0f1644 uxtheme!_ThemeDefWindowProc+0x278
00000000`76eb75a8 000007fe`fb0f1445 uxtheme!ThemeDefWindowProcW+0x11
00000000`76eb75b0 00000000`76b789f7 user32!DefWindowProcW+0xe6
00000000`76eb75b8 000007fe`f23bbc6e explorerframe!UIItemsView::WndProc+0x37b
00000000`76eb75c0 000007fe`fadd153a dui70!DirectUI::HWNDElement::StaticWndProc+0x59
00000000`76eb75c8 00000000`76b79c11 user32!UserCallWinProcCheckWow+0x1ad
00000000`76eb75d0 00000000`76b73bd4 user32!CallWindowProcAorW+0xdc


FOLLOWUP_IP:
PfShellExtension!DllInstall+750
000007fe`e80c66f0 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  pfshellextension!DllInstall+750

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: PfShellExtension

IMAGE_NAME:  PfShellExtension.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  50a9bb99

STACK_COMMAND:  dps 76eb74d8 ; kb

FAILURE_BUCKET_ID:  ACTIONABLE_HEAP_CORRUPTION_heap_failure_buffer_overrun_c0000374_PfShellExtension.dll!DllInstall

BUCKET_ID:  X64_APPLICATION_FAULT_ACTIONABLE_HEAP_CORRUPTION_heap_failure_buffer_overrun_pfshellextension!DllInstall+750

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:actionable_heap_corruption_heap_failure_buffer_overrun_c0000374_pfshellextension.dll!dllinstall

FAILURE_ID_HASH:  {b087f7e1-7aa5-da03-8884-0f3500890282}

Followup: MachineOwner
---------


« Last Edit: January 20, 2016, 05:55:25 am by makinero »
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Offline Boggin

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Re: All the time the explorer crash when try to open a file
« Reply #2 on: January 20, 2016, 06:42:03 am »
Are you using Advanced System Care and have you allowed it to clean the registry ?

If so, it has a restore feature of all of the times you have allowed it do that - alternately, boot up into the advanced boot options - Repair your Computer then navigate to the Windows Recovery Environment (WRE) and select the restore option to prior the error - then get rid of ASC.
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makinero

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Re: All the time the explorer crash when try to open a file
« Reply #3 on: January 20, 2016, 07:40:26 am »
I do not use "Advanced SystemCare".
I only have a license to "Kerish Doctor 2016" and "System Mechanic 15 Standard"
Also I have a license for IObit Protected Folder, but it seems to me that the application in rare exceptional situations,
causes crashes explorer (eg. when you try to open a file in a folder)
It applies to "shell" and only uninstall applications completely solve the problem.
I'll never use software that does not work properly if the developers did not fix a problem with corrupting the heap.


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Offline Boggin

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Re: All the time the explorer crash when try to open a file
« Reply #4 on: January 20, 2016, 07:50:01 am »
Have you contacted IObit and reported the bug ?
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makinero

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Re: All the time the explorer crash when try to open a file
« Reply #5 on: January 20, 2016, 08:28:13 am »
Yes, I still do not get any reply.

I expect an answer similar type.
"Thank you for reporting, we look at it closely, may be fixed in future versions"
Just as automatic replies :D
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Offline Boggin

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Re: All the time the explorer crash when try to open a file
« Reply #6 on: January 20, 2016, 08:51:04 am »
I think it's Adgate you pay the money to - contact them and demand a refund as it is crashing Explorer because of a bug in the program - that should get a response.
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