Author Topic: Windows 10 Boot Problem (Read 20669 times)

jolc · « **on:** January 06, 2016, 09:16:48 pm »

Hi, I'm having an issue with my windows 10 PC booting up everyday since 2-3 weeks ago. Here is a video link of the problem am facing https://www.youtube.com/watch?v=-gTVW797fmQ . It stays black until i have to repeatedly slam the ctrl+alt+del function or sometimes restart the pc and slam the same keys again.
I've tried the sfc /scannow cmd prompt, clear/reset bios, clean install a new a windows (was fine for some days then the problem reappeared :/ ) .
Can anyone please help me on this matter thanks.

P.S my OS is installed on an SSD

Julian · « **Reply #1 on:** January 07, 2016, 12:08:45 am »

screen going black like that and putting your monitor in sleep mode is your graphic's card having issues it looks like. this may sound basic and simple but do you have two graphic cards? and is the cable in the correct port? I had a customer who had a on-board graphics and an nvidia card in her pcie slot and the monitor cable was plugged into the nvidia card. Anyways her bios battery died and it went to defaults so it went to on board graphics as the main graphic controller and when plugged in to her nvidia it displayed a black screen and put the monitor to sleep.

jolc · « **Reply #2 on:** January 07, 2016, 12:47:58 am »

Hmm is there a way to check whether the battery died bacause ive got only one graphic card plugged in and the dvi cable is in thr dvi graphic card plug

Julian · « **Reply #3 on:** January 07, 2016, 12:51:14 am »

Do you have any other graphic's ports like a VGA or hdmi?

jolc · « **Reply #4 on:** January 07, 2016, 12:55:54 am »

Yeah it does have, its a gtx 970 and yeah i noticed that when the graphic has no power going to it, it seems like the internal graphics work correctly.

Idk if this will help but the problem seems to appear after i shutdown the pc and go to sleep and turn it back on in the morning

Julian · « **Reply #5 on:** January 07, 2016, 01:07:43 am »

okay so you have a gtx 970 that's one graphics card. now my question is do you have any on board graphics like another graphics port on the mother board but not the gtx 970

jolc · « **Reply #6 on:** January 07, 2016, 01:11:18 am »

yes i do my motherboard is a gigabyte h61m ds2 dvi and my processor is an I5-3470.

Also i just noticed while searching for symptoms of a bad cmos battery and found out that my pc time is actually 10 mins behind my phone or watch.

Julian · « **Reply #7 on:** January 07, 2016, 01:12:49 am »

okay you need to go into your bios and set your default graphics adapter to pcie

Julian · « **Reply #8 on:** January 07, 2016, 01:19:54 am »

hmmm it should be something like init display first mine is kinda different because i have an asus

jolc · « **Reply #9 on:** January 07, 2016, 01:25:16 am »

Huh my init displays only igfx and peg but no pci also i disabled everything relating to internal graphics card and switched Other PCI Device Rom Priority to legacy from uefi

Julian · « **Reply #10 on:** January 07, 2016, 01:29:23 am »

hmmm give me a moment im gonna take a snap shot of my bios setting to see if i can get you a reference.

Julian · « **Reply #11 on:** January 07, 2016, 01:36:04 am »

duh set it up for peg thats pciegraphics ha!

jolc · « **Reply #12 on:** January 07, 2016, 01:50:46 am »

Okay i will see tomorrow morning if it does the same thing again i will inform u becoz if i just switch it on after even 1 or 2 hrs it will be like this problem never happened

Julian · « **Reply #13 on:** January 07, 2016, 01:55:02 am »

wait so it's off and on after some time?? hmmm time displaying behind on a computer is usually the bios battery.. but display not showing and black what kind of psu do you have. shoot i need to know the complete spec of your computer build to see if it has enough power to power everything and the graphics card.

jolc · « **Reply #14 on:** January 07, 2016, 02:03:01 am »

my Build is

Motherboard: H61M DS2 DVI Rev 1.0
Graphic Card: MSI Gtx 970 Gaming 4G
RAM: 16GB Kingston brand (regular ones)
Power Supply: Coolermaster 625W Extreme 2
SSD: Kingston 120GB
HDD: 2 HDD (500GB / 1TB regular ones)

I've got a usual dvd drive.

I doubt is power supply causing the error

And yes its like when i turn it off midnight and wake up at 7am it has this problem and when i try to reproduce it after successfully switching it on its like the error was never there, so yeah thats why i need to confirm it tomorrow morning.

Julian · « **Reply #15 on:** January 07, 2016, 02:14:12 am »

hmmm okay yeah You have plenty of power with some left over to be honest even if you left that computer on 24/7... does event viewer say anything? and whats the driver version have you updated that at all?http://us.msi.com/product/graphics-card/support/GTX-970-GAMING-4G.html#down-driver

Boggin · « **Reply #16 on:** January 07, 2016, 02:14:31 am »

Why not try it with a cold boot to save waiting until the morning ?

jolc · « **Reply #17 on:** January 07, 2016, 07:31:42 pm »

Hmm that was kinda strange i didn't get any notifications about the 3 last post. So sry for not replying earlier.
Anyway back to the problem. I have just booted it up again and it did succesfully enter into the desktop however something else happened, neither the POST screen nor the windows loading screen appeared and my screen was asleep for several seconds before the desktop appeared. Any idea why this happened?

Julian · « **Reply #18 on:** January 07, 2016, 11:25:16 pm »

okay it means your bios is saying default is igfx while windows is saying hey peg is default since im plugged into nvidia. hence why you cant see the bios post splash screen i bet you will see it if you plugged into the other dvi that's on the board it will show the bios then you can set the bios to peg/igfx and it should fix that.

jolc · « **Reply #19 on:** January 08, 2016, 09:55:55 pm »

Hmm i booted it today and it seems fine however i encountered something strange yesterday when i shut down the pc. The screen turned off but my system was still running so i had to forced shut it down after some mins. I doubt it will occur again but i will just make sure that it does not happen again and also cold boot did not help me at all to check whether the problem was resolved faster boggin because it seemed to occur after long intervals of being turned off.

Julian · « **Reply #20 on:** January 10, 2016, 03:39:28 pm »

It's a full shutdown correct or does it go to sleep/hibernation

jolc · « **Reply #21 on:** January 10, 2016, 10:44:29 pm »

It was a full shutdown but as i guessed it only occurred once as for the boot problem it seems like that is settled. Can you just explain to me what exactly happened for the boot problem? was it a motherboard problem or the bios wrongly configured? I still doubt the bios because it was always set on auto except that one time where i had to make my ssd as my priority boot since it was not recognizing it.

Julian · « **Reply #22 on:** January 11, 2016, 01:40:07 pm »

When your bios is set to auto it will check for which one is plugged in it showed the post menu then it went black on Windows so it meant Windows configured that as second monitor instead of default because in multi monitor setups Windows at the login screen will black all but the main monitor. So it was all a matter of making the monitor you set up as the default.

jolc · « **Reply #23 on:** January 27, 2016, 12:58:38 am »

The problem seems to be back again however instead of using ctrl+alt+del to try to enter into the screen i switches my dvi-d cable from the dvi-d port to the dvi-i board on the gtx 970. Is there a problem my my graphic card? Or is it my bios acting up again? entered it but doesn't seem like any settings changed, also i changed the bios battery just to check but it still the same.

Julian · « **Reply #24 on:** January 28, 2016, 03:11:17 pm »

hmmm i'm wondering if this is from your nvidia graphics driver for windows 10... so you have it connected to your graphics card and you have it set to run on your graphics card by default on your bios settings. do you have an nvidia control panel when you boot up into windows? if you do go in there and tell nvidia control panel which one you want as default.