program locks up. [SOLVED]

[Marbelman]

Downloaded and install the newest version. After that the program won`t run anymore.
It locks up after it start up.
What to do. Uninstall en reinstall with no result. I do have the pro version with license.

[Boggin]

Is this in Safe Mode with Networking and which version of Windows are you using ?

[Marbelman]

Windows 7 sp1.
Program locks in safe and normal mode.

[Boggin]

Does Event Viewer have anything recorded for around the time this happens and are any other programs affected ?

[Marbelman]

Logboeknaam:   Application
Bron:          Application Hang
Datum:         8-12-2015 11:17:16
Gebeurtenis-id:1002
Taakcategorie: (101)
Niveau:        Fout
Trefwoorden:   Klassiek
Gebruiker:     n.v.t.
Computer:      Ton-PC
Beschrijving:
Het programma Repair_Windows.exe, versie 3.7.0.0 reageert niet meer op Windows en is afgesloten. Als u wilt zien of er meer informatie over het probleem beschikbaar is, raadpleegt u de probleemgeschiedenis in het onderdeel Onderhoudscentrum in het Configuratiescherm.
 Proces-id: 2544
 Starttijd: 01d131a18a38e20a
 Eindtijd: 18
 Toepassingspad: C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Repair_Windows.exe
 Rapport-id: d7cbd94e-9d94-11e5-89d3-bc5ff40a8b90

Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-12-08T10:17:16.000000000Z" />
    <EventRecordID>243138</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Ton-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Repair_Windows.exe</Data>
    <Data>3.7.0.0</Data>
    <Data>2544</Data>
    <Data>01d131a18a38e20a</Data>
    <Data>18</Data>
    <Data>C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Repair_Windows.exe</Data>
    <Data>d7cbd94e-9d94-11e5-89d3-bc5ff40a8b90</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>
I found this

[Boggin]

Is there also an Event ID 1001 - these can usually give more info and clicking on the blue online help link can give more info as to a solution.

[Marbelman]

ID1002 online help gives no result

[Boggin]

Are there any other Events with the same time stamp ?

You haven't answered if any other programs fail/hang.

[Marbelman]

no other program failt

[Boggin]

What about other Event IDs ? - with a 1002 you normally get a 1001

Have you checked Action Center to see if that has recorded an error as the Event error advises ?

[Marbelman]

found something with ID1001 It is a dutch textfile

In English it is       program not communicating with windows

[Boggin]

My Win 7 doesn't know what to open that file with, but you could have copied it the same way as you did for the 1002 error and I can use Google Translate to read it.

The 1001 error sounds like it could be Windows Firewall blocking it as Windows Firewall is active in normal and Safe Mode.

This article will show you how to make an exception for v.3.7.0 - now v.3.7.1

http://windows.microsoft.com/en-gb/windows/communicate-through-windows-firewall#1TC=windows-7

[Julian]

hmm i've had norton360 block an application and sand boxed it till it gave and application hang with event id 1002. What antivirus are you using? oh and it even blocked it with it added to the exceptions i had to remove it via the file insight i hate file insight it's a double edged sword lol... sorry boggin i know you love norton

[Marbelman]

AVG was blocking the program. Have to shut down AVG. Then the program works.
The file I sent you can be open with word pad.
Thanks fore support. Closing the topic.

[Boggin]

It's strange that AVG was blocking it in Safe Mode as that is the only safe way to isolate a 3rd party security program so as to trouble shoot if an AV program is the cause of blocking, as it can do for Internet connectivity.

Perhaps some aspect of it was still loading in Safe Mode.

I'll add [SOLVED] to your thread title as you can do by clicking on Modify in your opening post and adding that to the title.

[Boggin]

hmm i've had norton360 block an application and sand boxed it till it gave and application hang with event id 1002. What antivirus are you using? oh and it even blocked it with it added to the exceptions i had to remove it via the file insight i hate file insight it's a double edged sword lol... sorry boggin i know you love norton

Norton 360 has now been superseded with Norton Security with or without the Cloud, although if you want to pay Symantec's full price you can still renew through the program.

I used to get it blocking the odd otherwise safe download but found that was normally because of the Norton Identity Protection add-on which I now keep disabled, although that didn't work all of the time.