Windows 7 - file and printer sharing will not turn on and stay on

[Boggin]

There's still the problem with Teredo Tunneling and FXSAPI.dll.

I don't know if you want to open a new thread for these and while the former from what you've done so far could provide another challenge.

As for the latter which is related to Fax, in Devices and Printers do you have a Fax machine icon - I uninstalled mine as I don't have or use a Fax machine - not sure if that would lose that error or whether this Hotfix is applicable.

https://support.microsoft.com/en-us/kb/2535158

[rudolph963]

I tried to run the hotfix for the fax but it says that the update is already installed. I looked for the fax icon but can't find it. I looked under programs and features, turn windows features on or off but I don't see it there either. I have only used it within windows xp mode which doesn't fully work anymore. However it would be better to use fax under win 7.

[Boggin]

There's a Windows Fax and Scan box checked in my Turn on or off features and is found by expanding Print and Document Services.

Not sure if this article would help http://blogs.technet.com/b/sbs/archive/2007/07/11/installing-fax-and-not-seeing-the-fax-printer-created-and-not-getting-an-error-either.aspx and wouldn't have a clue how to set up Windows Fax - you can see that by going Start - type windows fax and press enter.

[rudolph963]

Okay we have faxes now. I went to the turn on off features under print and document services uninstalled, restarted and installed and now it is running.
Is Teredo Tunneling something that I need? Lastly Windows XP mode is not fully functional but it is something that I may uninstall and reinstall at a later date if I need it.

[Boggin]

You don't need Teredo Tunneling just yet as it's for when IPv6 starts to be used in earnest and then you'll probably need another router that has IPv6 capability, but it shouldn't have a yellow alert next to it.

Came across this article which as well as having the steps I'd posted which would normally resolve the yellow alert, also has a registry setting that will hopefully remove it - but what does it give as its status under the General tab when you right click on it and select Properties ?

http://www.dell.com/support/article/us/en/19/SLN295633/EN

Not sure if also right clicking on Teredo and selecting Update Driver would have any effect.

Is sfc /scannow still reporting that error since you've got the Fax back - although it would probably be quicker to run SFCFix.exe.

Off to roost now anyway as it's turned 01:30 here in the UK and I need my beauty sleep

[rudolph963]

I did what it said in the kb article and the yellow alert is gone and so is microsoft teredo tunneling adapter.

[Boggin]

I hadn't intended for you to repeat the cmds you had done before where it disappeared but to change the DWORD value to 0 to see if that removed the yellow alert and then check the status of it in Properties.

You can reinstate it as you did before through Add legacy hardware and if it comes back with the yellow alert, then go into its Properties where it will have an error code which you can post and then see if changing the DWORD value resolves that.

I'm not sure if Shane or Julian can upload the FXSAPI.dll for you copy into your system as they do for the corrupted Package files, but I can ask.

If you go Start - type %temp% and press enter, you may see a FXSAPIDebugLogFile.

In mine it's usually 0 KB and empty, but yours may have some info in it which you can check by double clicking on it.

[rudolph963]

Teredo is there, no yellow alert. Will check on  FXSAPIDebugLogFile, it is empty.
I searched for  FXSAPI.dll and found files of different sizes. I am guessing this is not normal and could be causing the error?

[Boggin]

Did Teredo come back clean when you reinstated it or did you need to change the DWORD value and can you right click on it and select Properties, to see if its status is This device is working properly ?

I've emailed Shane regarding your .dll and from a previous email, he said that he's hoping to get back onto the forum today.

That will probably be much later as it's only about 03:30 where he is.

[rudolph963]

It came back without having to change the DWORD value.

[Boggin]

At least that's good news about Teredo and did you check its status in Properties ?

The 609KB ones are the 64 bit ones and the 222KB are for 32 bit, those details will give Shane something to go on, unless Julian gets in before Shane and he sees them.

[rudolph963]

Checked Teredo and it is working properly.

[Boggin]

Just to let you know that Shane hasn't forgotten about you, it's just been the pressure of a rush of customers requiring help from his computer business.

[rudolph963]

I am wondering if the error message is showing because the modem is in constant use screening phone calls?

[Boggin]

If that's what it's supposed to do then why should sfc snag it ?

Does Event Viewer have anything on anything failing ?

[rudolph963]

Yes, the fx error is still showing up. I don't see anything of significance in the event viewer.