> "are you running as an administrator account?"'
Good question I'm afraid. Re-installing Silverlight, I tried many options, like setting up a new user account to install Silverlight from there (suggested in Windows Support pages) . Everytime I would reboot, it set up as the New User with zero settings history, and zero of my programs and files. Windows had also changed the "New User" into the Administrator somehow. I had to 'logoff administrator' and F8 every bootup to get back into my real Administrator account. After much frustration (probably a brain tumor from this), I tried deleting the new 'New User Account" I had made for this purpose of trying to re-install Silverlight (is a week ago).
Probably a fatal error, eh? Isn't the Administrator's Account supposed to be underlined in Control Panel/Settings/User Accounts ? After Windows or something on Windows changed the New "New User Account" I made last week into the Administrator's Account I was not able to change it the setting. Windows would not allow me to do it. So I made sure my old real logon account said 'Administrator' (I changed the name back and rebooted and made sure I had two Administrator Accounts) then deleted the new blank account that had none of my collected files and settings but was still being referred to as "Administrator's Account" and....
A gamble that didn't pay off, I gather. I assumed it would revert back but no. So the official underlined Administrator is now either gone or in limbo somewhere. The good is I still have access and direct reboot into my old Administrator Account so that I don't have to log off Administrator and F8 twice and then 'choose account' anymore. The bad is I don't think Windows recognizes me as a true Administrator anymore. The temp account that Windows somehow changed into Administrator apparently took the Windows ownership with it when I deleted it to get the computer to reboot properly. Unfortunately, I have no WinXP disks for reinstalling it.
So, if your program is looking for a proper Administrator Account, maybe that's why 'Restore Registry' will not function? I had so many System Restore points on there that apparently Windows views any excessive amount as trash and wipes them.
I don't know if it makes a difference but there _are_ Repair Backups listed in your Program (about 5 of them) dating back to Oct 18, 1:00 AM.
If there is a successful 'System Restore' would there be an affirmation from the Program upon reboot? Because I saw no indication anytime/everytime I tried it.