Author Topic: Windows 10 Start menu button and tool bar not working (Read 32715 times)

pablo204 · « **on:** September 05, 2015, 01:38:57 am »

Hi,

I have recently upgraded to Windows 10, it was fine but suddenly I have am not able to click on the start menu button nor the search bar nor the icons in the bottom right corner. As far as I can remember I have not installed any programs or tampered with the registry in any way just prior to this. Ive run your program which has been veyr helpeful in the past, but nothing has changed this time. Well one thing has changed - i was getting a message box coming up syaing there was a problem with the start menu and tha ti should log out and in again. this doesnt appear anymore. If you could help me i would be forever grateful.. Thanks

pablo204 · « **Reply #1 on:** September 06, 2015, 05:30:23 am »

Actually please ignore this. I ran your program a few times in safe mode and now the comp is running like new

thanks

pablo204 · « **Reply #2 on:** September 06, 2015, 09:51:47 am »

actually i still need help on this.... although the start menu and tool bar etc are working some of the apps dont open when you click on them for example the calculator and the windows store etc...???

Julian · « **Reply #3 on:** September 08, 2015, 03:06:21 pm »

Found your thread okay so I will help you on this thread so you don't have to hijack someone else's.

pablo204 · « **Reply #4 on:** September 09, 2015, 11:57:05 am »

ive run windows repair again like you said. admin and safe mode but i still cant open windows store and certain apps. i can get into the start menu though

Julian · « **Reply #5 on:** September 09, 2015, 01:13:59 pm »

3.5 Windows repair is out update and run all of those repairs

pablo204 · « **Reply #6 on:** September 11, 2015, 02:11:03 am »

Hi, ive updated windows repair and run it in safe admin mode and its still the same i can not open windows store or some apps. i can get into start menu.

Shane · « **Reply #7 on:** September 12, 2015, 09:01:22 pm »

Ok so after running WR 3.5.0 the start menu is working correctly again, is this correct?

When you ran the repairs in safe mode did you run them all?

What exactly is happening with the app store when you try to run it?

There is a new App Store repair command I am going to be adding in v3.5.1 of the Windows Repair, give this command a try and let me know if it does the job.

First go to the start menu and then app apps, scroll down to Windows Powershell, right click on powershell and run it as administrator. (It has to be ran as administrator for this to work)

Once it is open run this command

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml

Let me know how that goes.

Shane

pablo204 · « **Reply #8 on:** September 13, 2015, 07:18:06 am »

Hi,
the problem started with not being able to left click on the start menu. i ran your repairs and i could then get into start but most of the apps were missing and when i cliked on some like the windows store it didnt respond. I ran the 3.5.0 update and it was just the same. today however its gone back to not responding to the left click on the start menu. a box comes up saying 'critical error - we'll try to fix it next time you sign in'. i would do the thing that you have said in the previous post but i cant get into the start menu - well actually i can get into the right click menu but as far as i can see theres no powershell option on that one.
thanks

Shane · « **Reply #9 on:** September 14, 2015, 10:09:46 pm »

Then you will need to go to the folder location of powershell, right click on it and run as administrator

Should be located at "C:\Windows\System32\WindowsPowerShell\v1.0"

Shane

pablo204 · « **Reply #10 on:** September 15, 2015, 04:21:25 am »

hi found powershell did admin run. ran the line and it went onto a sign like this >> restarted but still nothing

Shane · « **Reply #11 on:** September 15, 2015, 04:48:58 am »

Well you had trouble, then it was fixed then the trouble came back.

To top it off, the errors you are getting are far from the normal errors people are getting with the app store and start menu. Which tells me you might have something worse going on.

So go to the system32 folder and find cmd.exe right click on it and hit run as admin. You might be able to right click on the start button, if that menu still works you can open it from there as well.

Once open put in

chkdsk c: /r

Hit enter it will say the drive is in use and would you like to schedule it for next boot, hit Y

Then restart and before windows boots up it should start the chkdsk. This will take a while, it is doing the 5 stage check which means it will look for bad sectors as well. Once it is done the log of it should be in the event viewer. (Even though this is for 7 is still holds for 8 and 10)
http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

Post the results of that chkdsk scan for me

Shane

pablo204 · « **Reply #12 on:** September 15, 2015, 10:46:23 am »

do you mean this?:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 15/09/2015 18:13:54
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: frank2
Description:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
776448 file records processed.

File verification completed.
7633 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...
952038 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...
Cleaning up 13630 unused index entries from index $SII of file 0x9.
Cleaning up 13630 unused index entries from index $SDH of file 0x9.
Cleaning up 13630 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
87796 data files processed.

CHKDSK is verifying Usn Journal...
34364648 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
776432 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
174372661 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.
No further action is required.

953633903 KB total disk space.
254737936 KB in 518098 files.
496920 KB in 87799 indexes.
0 KB in bad sectors.
908399 KB in use by the system.
65536 KB occupied by the log file.
697490648 KB available on disk.

4096 bytes in each allocation unit.
238408475 total allocation units on disk.
174372662 allocation units available on disk.

Internal Info:
00 d9 0b 00 b7 3e 09 00 cb f7 10 00 00 00 00 00 .....>..........
5e ac 00 00 5a 00 00 00 00 00 00 00 00 00 00 00 ^...Z...........

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-09-15T16:13:54.000000000Z" />
<EventRecordID>18126</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>frank2</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
776448 file records processed.

File verification completed.
7633 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...
952038 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...
Cleaning up 13630 unused index entries from index $SII of file 0x9.
Cleaning up 13630 unused index entries from index $SDH of file 0x9.
Cleaning up 13630 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
87796 data files processed.

CHKDSK is verifying Usn Journal...
34364648 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
776432 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
174372661 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.
No further action is required.

953633903 KB total disk space.
254737936 KB in 518098 files.
496920 KB in 87799 indexes.
0 KB in bad sectors.
908399 KB in use by the system.
65536 KB occupied by the log file.
697490648 KB available on disk.

4096 bytes in each allocation unit.
238408475 total allocation units on disk.
174372662 allocation units available on disk.

Internal Info:
00 d9 0b 00 b7 3e 09 00 cb f7 10 00 00 00 00 00 .....>..........
5e ac 00 00 5a 00 00 00 00 00 00 00 00 00 00 00 ^...Z...........

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

Boggin · « **Reply #13 on:** September 17, 2015, 02:08:46 am »

Do you still have the same problem after running the chkdsk ?

If you are still having problems with the Start button then press CTRL+SHIFT+ESC and under the Processes tab click on Windows Explorer and then on the Restart button.

I don't have Win 10 but there may be others that you could select to restart.

pablo204 · « **Reply #14 on:** September 17, 2015, 01:29:39 pm »

hi just tried that still got the same problem...

pablo204 · « **Reply #15 on:** September 18, 2015, 03:47:55 am »

ok so now the menu seems to be working and the apps seem to be working too. however theres only a few live tiles on there but i guess thats just a question of them appearing over time as you use different apps. however i still cant get into the store. now when i click to go into the store a message box comes up saying: "you'll need a new app to open this ms windows store" but doesnt do anything when you click OK

Boggin · « **Reply #16 on:** September 18, 2015, 08:20:22 am »

While the following article primarily tries to deal with the Start Menu not working, there is a section on Reinstalling Windows apps which may get things going again for you.

However, your original problems may have been caused by one of August's updates which MS were supposed to have patched a couple of days later - from a Google link I came across, but as with other versions of Windows, patches can have knock on effects which just affect some users and with auto updates in Win 10, who knows what these will be and how would someone know their problems were tied to updates.

http://home.bt.com/tech-gadgets/computing/has-your-windows-10-start-menu-stopped-working-here-are-four-ways-to-fix-it-11364000314532

I don't know how much WR duplicates the actions of the Dism commands in Win 10, but you could also try running those.

http://www.tenforums.com/tutorials/7808-dism-repair-windows-10-image.html

Shane · « **Reply #17 on:** September 18, 2015, 09:55:57 am »

I made some improvements to the repair app store in Windows Repair 3.5.1

Can you try it and let me know if it helps? Make sure to run the 2nd app store repair, the total reset one. I had also found some bugs that where keeping the repairs from working properly in safe mode, so there should be a difference with the new version

Shane

pablo204 · « **Reply #18 on:** September 21, 2015, 01:21:40 pm »

hi just tried the 3.5.1 update - still not working. im going through those web pages you sent aswell

pablo204 · « **Reply #19 on:** September 25, 2015, 02:12:15 am »

so the menu, search bar and tools on the right are working but the windows store and associated apps are still note responding. ill send it through the repair tool again.

Shane · « **Reply #20 on:** October 08, 2015, 10:31:06 pm »

Sorry for the late reply, was on a insane programming session the last 3 weeks. Any update so far? And if still not fixed did you try WR 3.6.0?

Shane

pablo204 · « **Reply #21 on:** October 13, 2015, 08:43:35 am »

hi just run the update. its still the same...

pablo204 · « **Reply #22 on:** October 29, 2015, 05:24:44 am »

hi, so i just ran the latest update of window repair and its working! ive got everything the calender, the search bar, windows store etc.
eternal thanks!!!

pablo204 · « **Reply #23 on:** October 29, 2015, 03:34:27 pm »

actually its gone back to not working and bringing up the critical error box. the only difference between earlier in the day and tonight is that at night i have flux running. could it be a conflict?

Boggin · « **Reply #24 on:** November 01, 2015, 04:26:08 pm »

Excuse my ignorance, but what is flux ?