unknown problem

[msabet]

Hi dears. when i try to instal some of software( like mathwork 2011,..) on my laptop,firstly the installer do not appear and my system become for some mins slow and then the installer appear on taskbar but i cant switch to it and no istallation accure. note that my system has the needed requirements of that software.
about 6 month ago i repaired my widows using a  restore point. after that, this problem is occuring.
my sys. info.:
vaio laptop, core i3(intel) 2.13 procersor. 4gig memory,
win 7 64 bit-home basic
thanks

[Shane]

Have you done all the Windows updates?

Shane

[msabet]

Have you done all the Windows updates?

Shane

yes dear shane. its up to date.
i attached some pics of my typically problem

[Shane]

Do you have trouble installing anything else?

Also I noticed in the last screen shot that the icon of the installer is a java icon.

What version of java do you have installed? (You can find out by going to add remove programs and you will see java listed there)

Shane

[msabet]

Do you have trouble installing anything else?

Also I noticed in the last screen shot that the icon of the installer is a java icon.

What version of java do you have installed? (You can find out by going to add remove programs and you will see java listed there)

Shane

yes with maple 13-14-15 i had this problem but maple 12 instaleed correctly.
my java was 6. but  i removed it some days a go ( to istall it again and i have no java now). with java i have the same problem

[Shane]

Download java 7 and post any screen shots of any errors

Close any and all programs you can in the background, including your antivirus.

Shane

[msabet]

Download java 7 and post any screen shots of any errors

Close any and all programs you can in the background, including your antivirus.

Shane

ok. i did it and nothing occured.
see pics.
I can close the installer using win. task manager

[Shane]

So did java 7 install without any problem?

Shane

[msabet]

So did java 7 install without any problem?

Shane

yes.

[Shane]

You only need 64bit java if you use a 64 bit browser, so dont worry about that.

The fact that things are installing and this math program isnt makes me think it is something with the program installer that they are using.

I found this, have you tried any of these yet?
http://www.mathworks.com/support/tech-notes/1300/1311.html

As you can see in section 1 on that page they have a lot of crashes, but thankfully solutions for them

Shane

[msabet]

You only need 64bit java if you use a 64 bit browser, so dont worry about that.

The fact that things are installing and this math program isnt makes me think it is something with the program installer that they are using.

I found this, have you tried any of these yet?
http://www.mathworks.com/support/tech-notes/1300/1311.html

As you can see in section 1 on that page they have a lot of crashes, but thankfully solutions for them

Shane

Dear shane:
I went to your link. I found an error like mine. there was three solutions for that. two of them(1,3) was not for me. For the second (Disable hardware acceleration of your graphics device) guide me please . it is not active for me( my graphic doesnt support). AND SO THE PROBLEM IS indefeasible   NOW.
the following link is like mine:

http://www.mathworks.de/support/solutions/en/data/1-OVRMS/

[Shane]

At least now we know what the problem is

What video card is in the system and what version drivers does it have?

You can get that info from the device manager.

Shane

[msabet]

At least now we know what the problem is

What video card is in the system and what version drivers does it have?

You can get that info from the device manager.

Shane

i find only the display adaptor. I think that this is your purpose.
Intel (HD) Graphics
if it is not correct say me more

[msabet]

At least now we know what the problem is

What video card is in the system and what version drivers does it have?

You can get that info from the device manager.

Shane

i find only the display adaptor. I think that this is your purpose.

Intel (HD) Graphics
if it is not correct say me more

in the video, aoudio, sound part are find no video card

[Shane]

Right click on Computer, left click on manage.

When it opens go to the device manager.

In there expand the Display Adapters.

You will see your video, double click on it. Then go to the driver tab and get me a screen shot

Shane

[msabet]

Right click on Computer, left click on manage.

When it opens go to the device manager.

In there expand the Display Adapters.

You will see your video, double click on it. Then go to the driver tab and get me a screen shot

Shane

Ok.

[Shane]

OK that looks like it is just the Microsoft driver your using and not one from the manufacture.

So lets find out which driver you need and get you some better drivers

Is your computer a store bought machine? If so what make and model is it?

Shane

[msabet]

OK that looks like it is just the Microsoft driver your using and not one from the manufacture.

So lets find out which driver you need and get you some better drivers

Is your computer a store bought machine? If so what make and model is it?

Shane

Yes. its a Vaio one
VPCEA12EG
unfortunately the drivers of this version there isnt in the support. vaio web

[Shane]

Then I will look up what video it has and find some drivers else where

Be right back.

Shane

[msabet]

OK that looks like it is just the Microsoft driver your using and not one from the manufacture.

So lets find out which driver you need and get you some better drivers

Is your computer a store bought machine? If so what make and model is it?

Shane

Yes. its a Vaio one
VPCEA12EG
unfortunately the drivers of this version there isnt in the support. vaio web

-=============
 some of drivers of this mode ((VPCCW17FX)) are used for model of vaio

[Shane]

Did you try this one?

http://www.sony-asia.com/support/download/499747/product/vpcea12eg

http://download.sony-asia.com.edgesuite.net/vaio/downloads/499747/EP0000268500.exe

Shane

[msabet]

OK that looks like it is just the Microsoft driver your using and not one from the manufacture.

So lets find out which driver you need and get you some better drivers

Is your computer a store bought machine? If so what make and model is it?

Shane

Yes. its a Vaio one
VPCEA12EG
unfortunately the drivers of this version there isnt in the support. vaio web

-=============
 some of drivers of this mode ((VPCCW17FX)) are used for ALL model of vaio

[Shane]

Try those links to the drive I gave you and let me know how it goes

Shane

[msabet]

Try those links to the drive I gave you and let me know how it goes

Shane

ok. surely. thanks

[msabet]

Try those links to the drive I gave you and let me know how it goes

Shane

ok. surely. thanks

in installing matlab the same occurs and my system be very slow so that forced me to take out the installation program hardly using task manager.