Author Topic: Windows 7 home premium 64 bit mouse & keyboard freeze  (Read 13422 times)

0 Members and 1 Guest are viewing this topic.

Offline Jax

  • Newbie
  • *
  • Join Date: Aug 2015
  • Posts: 4
  • Karma: 0
    • View Profile
Windows 7 home premium 64 bit mouse & keyboard freeze
« on: August 15, 2015, 01:41:55 pm »
Hi.. Windows 7 home premium 64 bit mouse & keyboard freeze. I upgraded to Win 10 home and it did not recognize my Asus PCE-AC68 card. Asus said there are no drivers for Win 10 on the horizon so I backed out to Win 7. A day later MS sent down updated and my XPS8100 now freezes upon login, with no mouse or keyboard control. Only a hard power reset will get me to safe mode. I tried using tweak and it found and repaired files but still no luck. I have 2x1TB HD's and I built them both bootable so I can boot off the slave. However ALL my apps are on the master. Anybody else see this or can offer some suggestions please? Thanks

Offline Julian

  • "Professional Googler"
  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jun 2015
  • Posts: 1325
  • Location: USA, New Mexico
  • Karma: 38
    • View Profile
Re: Windows 7 home premium 64 bit mouse & keyboard freeze
« Reply #1 on: August 17, 2015, 10:25:31 am »
hmmm so can you move your keyboard when the additional boot options pop's up during a hard reset and can you move the mouse and keyboard in safe mode?









 
Julian

Offline Shane

  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9281
  • Location: USA
  • Karma: 137
  • "Knowledge should be shared not hidden."
    • View Profile
Re: Windows 7 home premium 64 bit mouse & keyboard freeze
« Reply #2 on: August 17, 2015, 02:21:41 pm »
If the keyboard and mouse are usb it is possible the usb port is failing, have you tried another usb port, say the front ports?

Shane

Offline Jax

  • Newbie
  • *
  • Join Date: Aug 2015
  • Posts: 4
  • Karma: 0
    • View Profile
Re: Windows 7 home premium 64 bit mouse & keyboard freeze
« Reply #3 on: August 19, 2015, 07:55:02 am »
Good morning.. Thank you for the reply. When I boot from a slave drive all USB's (keyboard & mouse) function properly. So I purchased another 1TB HD mounted the "troubled" HD as the 3rd internal HD and reloaded Win 7 home premium and everything is working now. I am fine tuning many apps to correct paths, and some apps had to be reloaded but it is functioning. Just very odd and I would prefer going back to the original trouble HD and possibly fix the issue.  Thanks again for your help!

Offline Julian

  • "Professional Googler"
  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jun 2015
  • Posts: 1325
  • Location: USA, New Mexico
  • Karma: 38
    • View Profile
Re: Windows 7 home premium 64 bit mouse & keyboard freeze
« Reply #4 on: August 19, 2015, 11:38:12 am »
Good morning.. Thank you for the reply. When I boot from a slave drive all USB's (keyboard & mouse) function properly. So I purchased another 1TB HD mounted the "troubled" HD as the 3rd internal HD and reloaded Win 7 home premium and everything is working now. I am fine tuning many apps to correct paths, and some apps had to be reloaded but it is functioning. Just very odd and I would prefer going back to the original trouble HD and possibly fix the issue.  Thanks again for your help!

hmmmm i'm wondering what your registry settings are on that drive...
Julian

Offline Jax

  • Newbie
  • *
  • Join Date: Aug 2015
  • Posts: 4
  • Karma: 0
    • View Profile
Re: Windows 7 home premium 64 bit mouse & keyboard freeze
« Reply #5 on: August 19, 2015, 11:45:12 am »
I am NOT proficient with registry settings, so I do not mess with it. I feel it is with the registry since this issue happened after backing out of Win 10. Any rudimentary registry comparisons I can make between the problematic vs the good HD?

Offline Julian

  • "Professional Googler"
  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jun 2015
  • Posts: 1325
  • Location: USA, New Mexico
  • Karma: 38
    • View Profile
Re: Windows 7 home premium 64 bit mouse & keyboard freeze
« Reply #6 on: August 19, 2015, 11:52:47 am »
hmm can you get mouse and keyboard to work in safe mode?
Julian

Offline Jax

  • Newbie
  • *
  • Join Date: Aug 2015
  • Posts: 4
  • Karma: 0
    • View Profile
Re: Windows 7 home premium 64 bit mouse & keyboard freeze
« Reply #7 on: August 19, 2015, 11:54:59 am »
Yes.. when I hard power off and boot in safe mode with networking... keyboard and mouse function properly

Offline Julian

  • "Professional Googler"
  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jun 2015
  • Posts: 1325
  • Location: USA, New Mexico
  • Karma: 38
    • View Profile
Re: Windows 7 home premium 64 bit mouse & keyboard freeze
« Reply #8 on: August 19, 2015, 11:57:47 am »
i want you to run the new 3.4.2 windows repair and select the defaults on all the repairs this should reset registry and file permissions
Julian