Windows 7 home premium 64 bit mouse & keyboard freeze

[Jax]

Hi.. Windows 7 home premium 64 bit mouse & keyboard freeze. I upgraded to Win 10 home and it did not recognize my Asus PCE-AC68 card. Asus said there are no drivers for Win 10 on the horizon so I backed out to Win 7. A day later MS sent down updated and my XPS8100 now freezes upon login, with no mouse or keyboard control. Only a hard power reset will get me to safe mode. I tried using tweak and it found and repaired files but still no luck. I have 2x1TB HD's and I built them both bootable so I can boot off the slave. However ALL my apps are on the master. Anybody else see this or can offer some suggestions please? Thanks

[Julian]

hmmm so can you move your keyboard when the additional boot options pop's up during a hard reset and can you move the mouse and keyboard in safe mode?









 

[Shane]

If the keyboard and mouse are usb it is possible the usb port is failing, have you tried another usb port, say the front ports?

Shane

[Jax]

Good morning.. Thank you for the reply. When I boot from a slave drive all USB's (keyboard & mouse) function properly. So I purchased another 1TB HD mounted the "troubled" HD as the 3rd internal HD and reloaded Win 7 home premium and everything is working now. I am fine tuning many apps to correct paths, and some apps had to be reloaded but it is functioning. Just very odd and I would prefer going back to the original trouble HD and possibly fix the issue.  Thanks again for your help!

[Julian]

Good morning.. Thank you for the reply. When I boot from a slave drive all USB's (keyboard & mouse) function properly. So I purchased another 1TB HD mounted the "troubled" HD as the 3rd internal HD and reloaded Win 7 home premium and everything is working now. I am fine tuning many apps to correct paths, and some apps had to be reloaded but it is functioning. Just very odd and I would prefer going back to the original trouble HD and possibly fix the issue.  Thanks again for your help!

hmmmm i'm wondering what your registry settings are on that drive...

[Jax]

I am NOT proficient with registry settings, so I do not mess with it. I feel it is with the registry since this issue happened after backing out of Win 10. Any rudimentary registry comparisons I can make between the problematic vs the good HD?

[Julian]

hmm can you get mouse and keyboard to work in safe mode?

[Jax]

Yes.. when I hard power off and boot in safe mode with networking... keyboard and mouse function properly

[Julian]

i want you to run the new 3.4.2 windows repair and select the defaults on all the repairs this should reset registry and file permissions