Website issue - Solved!

[Shane]

http://windows.microsoft.com/en-us/windows-vista/what-does-internet-explorer-protected-mode-do
and
https://msdn.microsoft.com/en-us/library/bb250462%28v=vs.85%29.aspx

Shane

[jrjr]

Unchecked and browser restarted. No change

[jrjr]

Removed Panda AV reboot no change

As a point of interest. I was having an issue with windows update. Thats the reason I contacted Microsoft in the first place. One update had been failing for months. The update was to remove a prior update but I couldnt find the prior update to remove it myself. The level 2 tech did find it and remove it. Then there were 50 or 60 updates following that to get my system up to date.

Your software was run by the level one tech before the level 2 came on the scene. The level 1 did not run it in safe mode as I found out later was recommended.

[jrjr]

For that one it looks like it is a https cert problem
https://support.mozilla.org/en-US/questions/1058856
and
https://support.mozilla.org/en-US/questions/1012765

See if the first one does the trick

Shane

Did this with no change. Problem remains

[Shane]

It is an odd one, there is a trick that I need to tell people in the program besides just running it in safe mode, run the repairs a 2nd time!

The reason why is I have found that some of the commands would fail because a lot of windows doesnt take effect until a reboot, so part of a repair may work but some commands might fail till the reboot for the changes to take hold, then when you run it that 2nd time the commands work properly. I have had a lot of people tell me running it a 2nd time was the trick for them and that is the reason.

As an example one of the commands is to call a service to do a job, if the service isnt work the repair fails but the program put the info back for the service, so after the reboot the service works and so then does the command.

So it is worth a try, go into safe mode and run all the repairs a 2nd time.

Also go to your network connection properties and post a screen shot of what protocols are installed, I want to make sure there isnt anything in there as well.

Shane

[jrjr]

Ok I will run the second time tomorrow am in safe mode. It's 9pm here now.
Is it normal for the software to turn off network discovery?

I think this is the shot you are looking for. If not let me know.

[Julian]

It is an odd one, there is a trick that I need to tell people in the program besides just running it in safe mode, run the repairs a 2nd time!

The reason why is I have found that some of the commands would fail because a lot of windows doesnt take effect until a reboot, so part of a repair may work but some commands might fail till the reboot for the changes to take hold, then when you run it that 2nd time the commands work properly. I have had a lot of people tell me running it a 2nd time was the trick for them and that is the reason.

As an example one of the commands is to call a service to do a job, if the service isnt work the repair fails but the program put the info back for the service, so after the reboot the service works and so then does the command.

So it is worth a try, go into safe mode and run all the repairs a 2nd time.

Also go to your network connection properties and post a screen shot of what protocols are installed, I want to make sure there isnt anything in there as well.

Shane

Add that into the next update Shane

[jrjr]

Just completed running the software again in safe mode after a power down and rebooting when requested. I went through each optional step as well- chkdsk, etc..... I did not reset file permissions as that was done the first time so this run went pretty fast.

Sad news is the websites still will not connect.

[jrjr]

disregard

[Shane]

Ok from what I have seen something is messing with the network, and I noticed you have two protocols called pure network, I dont know what those are, but any protocol installed there will have the ability to mess with the network, I have attached a picture of my network settings window as an example.

So I am wondering if that might be where the problem point is. You do have more things attached to the network than normal, so that would explain the errors the browsers are reporting.

Shane

[jrjr]

The pure network entries are to do with Linksys routers which I use. Looking into it in more depth now. The service was disabled so I set to auto and rebooted. Linksys advisor works now which it didn't when I first tried it a short time ago. Will keep you posted.

[jrjr]

I unchecked the pure network entries and the link-layer entries. I believe this disables them. I then rebooted but no change.

[Julian]

this is a long shot but can you export this registry key into a .regfile and copy it on this post i want to see if you have anyting blocked via registry setting like this.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

[jrjr]

Here ya go

[Julian]

okay if you trust those sites you should be able to delete those websites from that registry key.
other than that i don't see it at the moment. next question what firewall do you use and do you use peerblock?

[jrjr]

okay if you trust those sites you should be able to delete those websites from that registry key.
other than that i don't see it at the moment. next question what firewall do you use and do you use peerblock?

Oddly enough the mass mutual entry is one of the 3 that don't work. NetFlix does work and they are both in that key.
What is that key for? Asking before I change anything.

I only use Windows Firewall and my router has one as well.
I have tried turning Windows firewall off with no luck.
Router should be ok since other machines go through it just fine.
Never heard of peerblock before now so no I don't use it.

[Julian]

okay if you trust those sites you should be able to delete those websites from that registry key.
other than that i don't see it at the moment. next question what firewall do you use and do you use peerblock?

Oddly enough the mass mutual entry is one of the 3 that don't work. NetFlix does work and they are both in that key.
What is that key for? Asking before I change anything.

I only use Windows Firewall and my router has one as well.
I have tried turning Windows firewall off with no luck.
Router should be ok since other machines go through it just fine.
Never heard of peerblock before now so no I don't use it.

that key is to put website in a restricted zone
if you open up internet options and go to the security tab and click on restricted sites you will see the site's in there as well.
I just know where a lot of things are via the registry
if you only use windows fire wall I may have you upload a .reg so i can pick it apart to see where a setting may be wrong at lol...
this would be the key for most of fire wall settings

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy

windows firewall can be one of the best firewall's out there if you know how to configure it correctly
for safety reasons hold off on uploading that reg key. 

Peerblock is an amazing tool for blocking ip address but sometimes it blocks some legitimate sites like battle.net and stuff lol...

[jrjr]

if you open up internet options and go to the security tab and click on restricted sites you will see the site's in there as well.

In my Internet options/Security those sites are listed under 'Trusted sites' not restricted sites.
I don't have any entries in the restricted sites area
I added the mass mutual entry trying to get access to it. Not sure how netflix got in there

BTW.... sent you a pm but for some reason it doesn't show up in my sent folder.....
Ok figured that out, there's a box to check.

[Julian]

if you open up internet options and go to the security tab and click on restricted sites you will see the site's in there as well.

In my Internet options/Security those sites are listed under 'Trusted sites' not restricted sites.
I don't have any entries in the restricted sites area
I added the mass mutual entry trying to get access to it. Not sure how netflix got in there

BTW.... sent you a pm but for some reason it doesn't show up in my sent folder.....
Ok figured that out, there's a box to check.

Oops you're right my bad I glanced at the reg file when you have dword as 2 its trusted and dword at 4 is restricted.
Http means http protocol only and * is all protocals

[Julian]

Try typing this in command prompt this will reset all the Ports

netsh advfirewall reset

[jrjr]

Try typing this in command prompt this will reset all the Ports

netsh advfirewall reset

Did it as admin, rebooted too. No change.

[Julian]

Alright time to bring out the nuke lol....

Code: [Select]

ipconfig /flushdns
nbtstat -R
nbtstat -RR
netsh int ipv4 reset
netsh int ipv6 reset
netsh winsock reset all
open cmd:
run one at a time in order reboot and let me know hopefully this works....

[jrjr]

Although I had done most of those already I did them again in the order you listed.
They all seemed to work except one

Code: [Select]

netsh int ipv6 reset

Theres no user specified settings to reset
No change on the websites though   

[Julian]

Although I had done most of those already I did them again in the order you listed.
They all seemed to work except one

Code: [Select]

netsh int ipv6 reset

Theres no user specified settings to reset
No change on the websites though   

what driver version you have for your nic?

[jrjr]

what driver version you have for your nic?