Windows update corruption

[Christopher]

Hi I am running Windows 7 Profesional versin 6.1.7601 Service Pack 1 Build 760164 bit. I have windows repair and have done all the repairs. I am still having problems with windows update. It says some updates were not installed. 13 updates. Code 80070663.This has been happening for months and it always"installs" updates when I turn off my computer.

Any solutions?

[Boggin]

Can you check that error code again as it may be 80070643 and not 80070663, as 663 isn't listed in http://windows.microsoft.com/en-gb/windows/get-support-windows-update-problems#1TC=windows-7

http://windows.microsoft.com/en-gb/windows/windows-update-error-80070643#1TC=windows-7

[Christopher]

no this is the correct code

[Boggin]

I tend to go to that first link I've posted to identify WU errors and as it wasn't listed, thought you had done a typo - sorry for that.

The 663 code (from a Google) can affect a number of updates, mainly Office and .NET Framework, but to have it for 13 WUs all I can suggest for the moment is to run the MS Fix it to reset Windows Update Components and then let us know if that allows any more to be installed and if you can post the KBs that fail and any change in the error code. https://support.microsoft.com/en-us/kb/971058

One of the Google's suggestions was to temporarily modify or turn off UAC which you can also try if the Fix it doesn't improve matters.

[Christopher]

None of these suggestions work I'm afraid Boggin. I have tried the fix it tool and have turned off uac temporarily. I have attached a screenshot of the error code.

[Boggin]

Does the Get help with this error link give any suggestions ?

Not sure if Event Viewer will be any help as of late for me, clicking on the blue online help link in there has returned a 404 error.

[Christopher]

Event Viewer does the same for me as well. The get help does little help for me.

[Boggin]

Wonder if these commands run as an admin from the command prompt would help -

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

You can copy & paste them to the prompt and they'll auto run then enter exit to close the command window and try again.

If any seem to hang, just press enter.

[Christopher]

None of these commands seem too help .I changed the files and folders as instructed and no joy. 

[Boggin]

While your error code isn't listed among these, this is a more extensive WU trouble shooting procedure and while it won't cause any harm, may do some good of which, some you have already done.

It may be advisable to create a restore point prior to deleting the contents of the catroot folder and prior to making any changes in the registry.

https://support.microsoft.com/en-us/kb/2509997

[Shane]

The error 80070663 normally has to do with .Net

So the trick is, to completely yank out .net, which you can do with this tool
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

Have it remove every .net on the system, then reboot and when it comes backup download and install .net 4.5 and see how things go from there

Shane