Driver Power State Failure - Blue Screen Restart

[Wiloroc]

Hello Shane,  It has been a while since you solved my Firewall problem.  Since that time I have purchased a "New" Lenovo X240 laptop with Windows 8.1 loaded on it, an Intel i5 chip, 500 GB hard drive and added 8 GB RAM.  All has been relatively well with the machine.  I recently have been receiving a Blue Screen Sad Face failure that in the fine print says DRIVER POWER STATE FAILURE.  Then it says it is creating a dump file and then restarts the computer.  After that I do not have any problems until the next time the machine goes into sleep or hibernation mode.  Then it starts ups up just fine and runs for a while then with no notice gives me the sad faced blue screen.

I looked on line and found some Microsoft references to check my hardware drivers to be sure they are up to date.  I did that in the Device Manager and all drivers report that I have the latest and greatest drivers.

Any Ideas?

[Shane]

OK so sounds like a driver that is installed isnt playing nice with sleep mode. When the system comes out of it the system crashes.

So what we need to do is find out which driver is doing it so we can get an updated version.

This tool should tell us which driver is doing it
http://www.majorgeeks.com/files/details/whocrashed_free_home_edition.html

Download and install WhoCrashed, run it and hit analyze and then post the results for me

Shane

[Wiloroc]

Shane,

Here is the file fro WhoCrashed.

James

[Shane]

Well the crash dump file couldnt tell what driver is causing the system to crash when coming out of sleep.

So the best thing to do is to update the main drivers.

Chipset, video, audio and network

Shane

[Boggin]

See if BlueScreenView gives more details http://www.nirsoft.net/utils/blue_screen_view.html

[Wiloroc]

Here is output of Bluescreenview

[Shane]

Still shows the same results. Those programs can only pull the data from the memory dump file from the crash. So they will pull the same thing.

Both show ntoskrnl.exe, that is what most drivers go through and connect to. So it isnt telling us which driver caused it because it doesnt know.

So the best thing is to update the main drivers like I said, so if it is a store bought machine, what make and model is it and I will go hunt down the drivers

Shane

[Wiloroc]

Shane,

It is a Lenovo x240 with i5 chip - refurbished unit.

500 gb hd drive I upgrade the memory to 8 gb by HyperX

[Boggin]

I'd forgotten about this but as you have a Lenovo, this article about Superfish may apply to you.

http://www.pcworld.com/article/2886278/how-to-remove-the-dangerous-superfish-adware-presintalled-on-lenovo-pcs.html#tk.nl_today

[Shane]

Ok I want to be sure I have the right one before I have you download drivers, this the right one?
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x240

Also lenovo has a removal tool for the superfish you should run just to be safe
http://support.lenovo.com/us/en/product_security/superfish_uninstall

Shane

[Wiloroc]

Shane,

Yes that is the model the x240.  I ran all of the check for the superfish problem and came up clean - no problem!

So what is next?  I would have run your tweaking program early on except that the x240 has a built in "emergency" storage battery.  How does one performa clean start?

James

[Shane]

Ok, you should be able to get the drivers for the sound, video, chipset, and network from that page.

As for the repairs, dont do a clean start, instead run the repairs in safe mode with networking. That has been the best way to keep 3rd party programs from getting in the way.

As for doing a proper power reset, well looks like you wont be able to. I hate when they put batteries in that you cant take out. Its like the people who designed it have never heard about properly resetting hardware.

See what happens when marketing helps design something lol

Shane