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Windows 8.1 updates.
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Topic: Windows 8.1 updates. (Read 10572 times)
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chasborg
Newbie
Join Date: Apr 2015
Posts: 2
Karma: 0
Windows 8.1 updates.
«
on:
April 29, 2015, 04:55:55 pm »
I can't get windows 8.1 to update. All I get is a blank screen. I tried running repairs but repair #10 won't work. That's the one that says "Remove policies set by infections". I tried running in safe mode but that didn't help. Is there a way to get it to work?
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Boggin
Global Moderator
Hero Member
Join Date: Jul 2014
Posts: 10182
Location: UK
Karma: 122
Re: Windows 8.1 updates.
«
Reply #1 on:
April 30, 2015, 12:57:37 am »
If WUs fail completely, there are a couple of commands you can try but some have had problems in Win 8.1 with just a couple of them.
Open a Command Prompt (Admin)
http://www.howtogeek.com/194041/how-to-open-the-command-prompt-as-administrator-in-windows-8.1/
and enter -
dism /online /cleanup-image /startcomponentstore
dism /online /cleanup-image /restorehealth
sfc /scannow
to see what that reports.
exit
to close the command window.
If they come up clean then reboot and try Windows Update again.
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chasborg
Newbie
Join Date: Apr 2015
Posts: 2
Karma: 0
Re: Windows 8.1 updates.
«
Reply #2 on:
April 30, 2015, 02:45:25 pm »
Tried it but nothing happened. Thanks for trying to be helpful.
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Boggin
Global Moderator
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Join Date: Jul 2014
Posts: 10182
Location: UK
Karma: 122
Re: Windows 8.1 updates.
«
Reply #3 on:
April 30, 2015, 02:57:34 pm »
What did the /restorehealth and sfc /scannow report ?
Are you getting any error codes when the WUs fail ?
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Boggin
Global Moderator
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Join Date: Jul 2014
Posts: 10182
Location: UK
Karma: 122
Re: Windows 8.1 updates.
«
Reply #4 on:
April 30, 2015, 03:14:38 pm »
Windows has its own WU troubleshooter and for Win 8/8.1 you can access it by pressing the Windows key+w - type troubleshoot then click on Troubleshooting.
Under System and Security click on Fix problems with Windows Update - click on the Advanced button - as the box for auto repair should already be checked, click on Run as administrator.
You may be prompted to restart if it has effected any repairs.
You can also reset Windows Updates with this MS Fix it
https://support.microsoft.com/en-us/kb/971058
«
Last Edit: April 30, 2015, 03:24:03 pm by Boggin
»
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Boggin
Global Moderator
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Join Date: Jul 2014
Posts: 10182
Location: UK
Karma: 122
Re: Windows 8.1 updates.
«
Reply #5 on:
May 01, 2015, 02:17:12 am »
On re-reading your first post and the resultant blank screen, more info could be derived from Event Viewer
https://www.winhelp.us/event-viewer-in-windows.html
Look for any Errors with the same date and time stamp when the updates failed.
You can paste any into the Reply box by clicking on Copy/Copy details as text in the lower right pane then place the cursor in the Reply box, right click and select Paste.
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Shane
Administrator
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Join Date: Sep 2011
Posts: 9281
Location: USA
Karma: 137
"Knowledge should be shared not hidden."
Re: Windows 8.1 updates.
«
Reply #6 on:
May 01, 2015, 10:13:47 am »
You ran all the repairs in safe mode but it gets stuck at repair 10? That is odd, repair 10 is just a reg file and should go very quick.
Can you give me more details of what happens when you try the repair?
Shane
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Windows 8.1 updates.