Author Topic: Hasn't helped (Read 10162 times)

Tony Bee · « **on:** December 28, 2014, 01:06:33 am »

Hello. I was very impressed by your All-in-one repair software. Unfortunately, it hasn't fixed my problem - which is that Windows Update and Troubleshooter aren't working. Do you have any other ideas I could try? The Error ID is 42, which isn't recognised on the error list.

Shane · « **Reply #1 on:** December 30, 2014, 10:17:58 am »

When you ran the Windows repair did you make sure to run all the repairs? Also on the windows updates do some updates install and some dont or do all of them fail?

And of course some more info on what you are on will help. version of windows and all that

Shane

Tony Bee · « **Reply #2 on:** December 30, 2014, 03:11:53 pm »

Good news; the problem is fixed. I needed a Microsoft Tech to remote access the PC in the end and even he struggled for a while. Turns out the problem was caused by a couple of Windows updates which had corrupted some files. If anyone has one or other of these updates on their PC they should be removed immediately:

KB3024777
KB3004394

jraju · « **Reply #3 on:** January 01, 2015, 01:21:30 am »

Hi, May i know what these updates corrupt?

Tony Bee · « **Reply #4 on:** January 01, 2015, 09:19:19 pm »

In my case, they stopped Windows Update and Troubleshooter from working.

jraju · « **Reply #5 on:** January 02, 2015, 01:17:52 am »

Hi,
Is there any instruction to remove those updates generally?

Shane · « **Reply #6 on:** January 02, 2015, 05:58:04 pm »

Looks like MS is aware of the problem
https://support.microsoft.com/kb/3024777

Shane