Author Topic: new folder option gone ! (Read 32951 times)

micky · « **on:** July 14, 2014, 07:33:09 am »

I am running vista and when I right click a blank space to bring up the options in order to create a new folder. I then click 'NEW' and it says 'empty' and I am unable to create a new folder.
The same thing happens should I use the other option of clicking 'File' on the task bar.
Any help would be greatly appreciated.,, Im not pc savy

Shane · « **Reply #1 on:** July 14, 2014, 12:49:26 pm »

Run the reg file inside the zip file I attached and then reboot and see if it comes back

Shane

micky · « **Reply #2 on:** July 14, 2014, 02:08:31 pm »

Hi Shane,
Thanks for the help. I did as you suggested but to no avail. Then I did it again just to make sure I did it right. Still no joy.
Ive just noticed that I not only the New folder option is gone but all the other options too,, open new zip file, brief case etc, it just dawned on me as I was going to use it to open your zip file !
Ive got a feeling my problem stems from deleting google chrome. It may have taken needed files with it.
What a bummer as I use loads of new folders for my art work and photo images. Another bummer is that even system restore cant help as it has only saved 3 recent safe points.
Im just wondering if I save new folders from my lap top on a memory stick then re-download the to the effected pc would that get me out of a scape. who knows ! Not ideal but hey,,Im an artist we are all not right in the head

Shane · « **Reply #3 on:** July 14, 2014, 02:10:56 pm »

The right menu "new" section is all stored in the registry. Windows 7 should have the same menu settings as vista but it may not, let me install vista in vmware real fast and get the regkeys for the right click menu and have you try it

It might be that the UAC didnt allow you to import the regkey I gave you, do you have the UAC turned off?

Shane

micky · « **Reply #4 on:** July 14, 2014, 02:18:02 pm »

Dont know what a UAC is Shane, however I did get a notice that your file had been added to the reg

Shane · « **Reply #5 on:** July 14, 2014, 02:20:57 pm »

Here is how to turn it off, reboot after

http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/

I am installing vista right now and will have the new reg file for you soon

Shane

micky · « **Reply #6 on:** July 14, 2014, 02:40:59 pm »

Got to the UAC thing,,, it looks like it was already off as there is a tick box requesting it ticked for UAC to be turned on Shane.

Shane · « **Reply #7 on:** July 14, 2014, 02:55:05 pm »

OK try this one and reboot

Shane

micky · « **Reply #8 on:** July 14, 2014, 03:06:05 pm »

Sorry Shane,,still no joy ! It did notify me that it downloaded to the reg ok.

Shane · « **Reply #9 on:** July 14, 2014, 03:06:55 pm »

And when you double clicked the reg file inside the zip did it say it imported ok?

Shane

micky · « **Reply #10 on:** July 14, 2014, 03:10:59 pm »

yes Shane, it asked was I sure, I lied and clicked yes

and it notified that it was now in my reg

micky · « **Reply #11 on:** July 14, 2014, 03:17:33 pm »

just tried it again Shane and rebooted but no change.

Shane · « **Reply #12 on:** July 14, 2014, 03:35:51 pm »

Not sure what it is then. I did a search on that and almost all results showed that it is due to a missing registry key, which I had you put back in.

Some people had the problem with Norton installed and it came back after they uninstalled norton, not sure if that is the problem with yours or not.

Shane

Boggin · « **Reply #13 on:** July 14, 2014, 04:02:01 pm »

Have you tried opening a command prompt as an administrator and entering the command chkdsk /f which will run on the next reboot after typing y and pressing enter, or you could just enter chkdsk which is a read-only mode and that will tell you if there are any corrupt files or bad sectors and will tell you to run the chkdsk /f if it finds any corrupt files.

To close the command window if the just the read-only mode has been used and it doesn't find any corruption, type exit then press enter.

You should have the UAC enabled.

micky · « **Reply #14 on:** July 14, 2014, 08:24:51 pm »

Yes Shane I spotted all those tweeks that others did to rectify this snag and tried them to no avail.
Thanks for all your help, its much appreciated

micky · « **Reply #15 on:** July 14, 2014, 08:33:12 pm »

Thanks Boggin, I tried using the command prompt but now I have to find out how to make my pc realise I am the admin. When I work it out and rediscover where I found the command prompt I will get back to you with the results,,, ta for your time, Im grateful.
Dont laugh,,,I saved a bunch of new folders to a stick drive on my other pc (laptop) and downloaded them to the main pc,,,,,,,,it actually worked

Not ideal,, but has got me a bit further with what I need to do

Shane · « **Reply #16 on:** July 15, 2014, 10:10:25 am »

Did you open a cmd.exe window and run
sfc /scannow
yet? If so what where the results?

Shane

micky · « **Reply #17 on:** July 15, 2014, 11:58:38 am »

Hi Shane, I havent yet found how to open the cmd.exe window yet. Sorry.

Shane · « **Reply #18 on:** July 16, 2014, 03:28:36 pm »

Start button, All programs, Accessories

There you will see CMD, right click on it and choose run as administrator.

Shane

micky · « **Reply #19 on:** July 16, 2014, 04:31:44 pm »

Thanks for the help Shane, I wouldnt have found how to that in a month of sundays. The scan results state ' no integrity violations'

Boggin · « **Reply #20 on:** July 16, 2014, 04:33:54 pm »

Quote from: micky on July 14, 2014, 08:33:12 pm

Thanks Boggin, I tried using the command prompt but now I have to find out how to make my pc realise I am the admin. When I work it out and rediscover where I found the command prompt I will get back to you with the results,,, ta for your time, Im grateful.
Dont laugh,,,I saved a bunch of new folders to a stick drive on my other pc (laptop) and downloaded them to the main pc,,,,,,,,it actually worked
Not ideal,, but has got me a bit further with what I need to do

If there's ever anything you are unsure how to do, then Google it for your system.

e.g.

how do i run command prompt as administrator in vista and you'll probably see a link that will give you http://www.bleepingcomputer.com/tutorials/windows-elevated-command-prompt/

That's how most of us have learned

Shane · « **Reply #21 on:** July 16, 2014, 04:38:16 pm »

Quote

Thanks for the help Shane, I wouldnt have found how to that in a month of sundays. The scan results state ' no integrity violations'

Well I am at a loss so far. I had you put the registry keys back in that are used for the menu and all system files check out.

I have one more test in mind, I want you to create a new user account, just for this test, and then log in with the new account and see if the menu shows up there.

Go to the control panel and then users and you can create a new user there. Let me know how it goes

Shane

Boggin · « **Reply #22 on:** July 16, 2014, 04:45:30 pm »

I don't know if your .zip did this Shane, but a Google for the problem came up the solution of recreating the Public key for one user http://www.tomshardware.co.uk/forum/252277-44-folder-problems

Shane · « **Reply #23 on:** July 16, 2014, 04:48:18 pm »

That is something different, this has to do with the "New" menu being empty when you right click inside a folder or on the desktop. Nothing to do with renaming or moving a folder.

Shane

micky · « **Reply #24 on:** July 16, 2014, 04:54:24 pm »

Wow,,that was scary until I realizd a new user wouldnt have a desktop like mine !
,,,did as you said Shane and checked it out,,, still says empty when I cllick 'New'