Author Topic: usb 2.0 (Read 17287 times)

vinnie · « **on:** July 06, 2014, 03:24:31 am »

hi i'm new here but i have a usb driver problem.
recently my usb ports not working it is no longer recognized by Windows I have tried all drivers but I keep getting error messages.
I also tried the usb fix windows microsoft I've tried the high and low filter in the register I've tried everything it is not a hardware problem it's windows7
I had a virus or malware, but that's gone now I think there is some damage in windows.
I've used windows repair (all in one) v2.7.5 it does fix some problems but not the usb problem.
everything works fine in windows but no usb.

Operating System: Microsoft Windows 7 Ultimate (x64) Build 7601
GIGABYTE EP45-DS3L
chipset:Intel P45 (Eaglelake-P) + ICH10 Consumer

I want to try something, but I need a good working copy from USB.inf and USB.PNF maybe these files are corupted

useronly · « **Reply #1 on:** July 06, 2014, 02:22:20 pm »

Hi

Is USB Controllers showing in device manager and are there ports listed under that entry?

If yes I would right click/uninstall them then restart the machine and see if windows loads the drivers?

If not go to device manager select USB controllers then Action/Scan for hardware changes.

Cheers

savey

vinnie · « **Reply #2 on:** July 06, 2014, 02:50:45 pm »

hi
I've tried everything I also tried the chipset driver
I get this error.
there is a problem during the installation of the driver for the device
There is a driver for the device found, but there is an error occurred while attempting to install the driver.
there is no driver installed for the dataset or data element of the device.

i have 18 unknown devices
8 unknown intel ich10 family usb enhanced host controllers 3A3A,3A3C,3A34,3A35,3A36,3A37,3A38,3A39
Renesas electronics usb 3.0 host controler and renesas electronics usb 3.0 root hub(drivers downloaded and installed but get an error )
8 USB Hub
I have tried all drivers and fixes and registry fixes nothing works there is something wrong in windows

useronly · « **Reply #3 on:** July 06, 2014, 03:06:00 pm »

Hi

I have a couple of ideas around a repair install but I will leave it to the expert, Shane.

Cheers

savey

vinnie · « **Reply #4 on:** July 06, 2014, 03:10:00 pm »

thanks for the help i'm off to bed it's late in the netherlands

Shane · « **Reply #5 on:** July 07, 2014, 09:28:21 am »

It could be hardware related or it could be something royaly screwed up in the registry fro the hardware and is what might be causing the problem.

How do you know it isnt hardware related? What test did you do? Normally I would download Ubuntu, boot off the cd and see if USB works in there. Since I can run ubuntu right off the cd without having to install it, it makes it a great test for the hardware with Windows out of the way.

If the hardware is fine then a repair install might be the best best, mainly because if it is that screwed up with the errors you have the and large number of unknown showing up inn the device manager.

Thankfully a repair install is easy to do and you dont lose everything like you do with a fresh install. Some times a repair install may not fix this since a repair install is basiclly doing a upgrade to the same version of windows and a lot of times the drivers and hardware info carry over, but it is worth a shot.

First you will need a Windows 7 with service pack 1 already on it, you can grab a image here if you dont have one
https://sites.google.com/site/linuxlablibrary/windows-iso

And then just follow this guide

http://www.sevenforums.com/tutorials/3413-repair-install.html

Shane

vinnie · « **Reply #6 on:** July 07, 2014, 11:33:44 am »

i try the Repair Install to Fix Windows 7 with the service pack 1 but it did not work the following error i get
Can not continue with the installation because a required driver could not be installed.

i know the hardware whas working,but then I also saw that usb mass drivers where gone and windows could not install the drivers and also got error messages

Shane · « **Reply #7 on:** July 07, 2014, 11:51:59 am »

So the repair install of Windows 7 is trying to install a driver and it is unable to.

If you already ran all the repair in my windows repair tool, then that should take care of permissions. I would boot into safe mode and then go to the device manager. Under view click on show hidden devices.

Then I would go down the list and remove all unknown hardware that is shown. Then under each and every category in the list, I would expand them, hardware that is no longer on the system or windows things isnt will be partially transparent. Remove all that you find. This might take a little bit.

Once done reboot the system and see if that helped any.

Shane

vinnie · « **Reply #8 on:** July 07, 2014, 02:29:04 pm »

I have all the hardware removed unknown and unused hardware and reboot the computer then he finds drivers and a message says ready for use but then i see again unknown hardware and when i use a usb flash drive or usb harddrive and a message says can not find drivers.

Shane · « **Reply #9 on:** July 07, 2014, 02:35:39 pm »

You might be stuck doing a fresh install after all. Either files are corrupt and missing or something is really screwed up in the registry for Windows not to be able to install normal drivers.

Does the event viewer give any messages about it?

Shane

vinnie · « **Reply #10 on:** July 07, 2014, 02:46:30 pm »

i'm in the event viewer but there is al lot events where should I look

Shane · « **Reply #11 on:** July 07, 2014, 02:50:38 pm »

Look under system or application event viewer and see if you find any errors that relate to it.

Shane

vinnie · « **Reply #12 on:** July 07, 2014, 03:15:54 pm »

i have 10.604 events with warnings and errors and critical

- System

- Provider

[ Name] Microsoft-Windows-DriverFrameworks-UserMode
[ Guid] {2E35AAEB-857F-4BEB-A418-2E6C0E54D988}

EventID 10110

Version 1

Level 1

Task 64

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2014-05-15T13:45:26.595518100Z

EventRecordID 429853

Correlation

- Execution

[ ProcessID] 1164
[ ThreadID] 3780

Channel System

Computer GEBRUIK-HKN7E0K

- Security

[ UserID] S-1-5-18

- UserData

- UMDFHostProblem

[ lifetime] {388F8A20-E233-4DCE-AF6F-B445D88DC35C}
- Problem

[ code] 8
[ detectedBy] 2

ExitCode 0

- Operation

[ code] 1
Message 0

Status 4294967295

Shane · « **Reply #13 on:** July 07, 2014, 03:25:14 pm »

10,604 events with warnings and errors and critical?

I think it is time to backup your data that you cant replace and do a fresh install of 7. Looks like you have a lot more problems than just usb

Shane

vinnie · « **Reply #14 on:** July 08, 2014, 09:05:04 am »

thanks for the help before i install a fresh windows 7 i want to buy a ssd drive to install a new fresh windows 7.
i will remember this site it's a great site to learn.

Shane · « **Reply #15 on:** July 08, 2014, 09:20:05 am »

Happy to help.

I have order a few SSD for customers to put in their systems, so far I have been sticking with the Samsung Pros as they have great speed, some of the best ratings and a good warranty. Might be worth checking out

http://www.newegg.com/Product/Product.aspx?Item=9SIA2W00ZD1539&cm_re=samsung_ssd-_-20-147-193-_-Product

Shane