Author Topic: error msg prevents program from running  (Read 8448 times)

0 Members and 1 Guest are viewing this topic.

Offline donald

  • Newbie
  • *
  • Join Date: May 2014
  • Posts: 6
  • Karma: 0
    • View Profile
error msg prevents program from running
« on: May 01, 2014, 05:47:22 am »
download latest version of all-in-one repair, it installs but does not start after the error msg. (snip of msg attached)
how can i proceed

Offline Shane

  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9281
  • Location: USA
  • Karma: 137
  • "Knowledge should be shared not hidden."
    • View Profile
Re: error msg prevents program from running
« Reply #1 on: May 01, 2014, 08:17:39 am »
That error message is from the installer itself, it is trying to create the uninstaller shortcut in the start menu for it, but it failed for some reason.

The program may still be installed, check the install folder. In that folder there should be the setup log as well, which we can look at to get more info on the error.

Otherwise just download the portable zip file from the download page, once the zip file is downloaded right click on it and choose to extract all the files and then just run the program from the folder it extracted :-)

Shane

Offline donald

  • Newbie
  • *
  • Join Date: May 2014
  • Posts: 6
  • Karma: 0
    • View Profile
Re: error msg prevents program from running
« Reply #2 on: May 02, 2014, 09:56:22 am »
no log file to review.  however the portable zip file solution was the one.  success!

cheers

Offline Shane

  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9281
  • Location: USA
  • Karma: 137
  • "Knowledge should be shared not hidden."
    • View Profile
Re: error msg prevents program from running
« Reply #3 on: May 02, 2014, 12:23:15 pm »
Wonder why the installer was having trouble.

Anyways glad to hear the portable file got what you needed :-)

Shane