Author Topic: windows 8 defrag program missing - no windows cd to re-install! (Read 12142 times)

isadac · « **on:** April 22, 2014, 03:24:33 am »

Hello!
According to Norton advisor, windows 8 defrag program is missing. He recommended getting support from Microsoft, but it requires a product key, which I can not discover anywhere on the tower box. Please advise how to re-install that programme without cd - this new (5months)Asus pc came with pre-installed windows 8 without separate disk.
Thank you!

Shane · « **Reply #1 on:** April 22, 2014, 10:30:55 am »

Did you go and confirm that the defrag exe is missing?

Are you able to open a cmd.exe as administrator and then in there type in defrag c: and does it work?

If you are missing system files then just open a cmd.exe as administrator and run
SFC /scannow

SFC is the system file checker that is built into Windows

Shane

isadac · « **Reply #2 on:** April 24, 2014, 03:44:58 am »

The list the advisor showed me contained no defrag program.
I managed to call up cmd.exe window and enter commands as suggested.
However the reply is that I am not authorized and that I need to open a "console or panel meeting"(german: Konsolensitzung)..I am at a loss, sorry!

Shane · « **Reply #3 on:** April 24, 2014, 08:59:55 am »

You need to run the cmd.exe Window as administrator

Since Windows 8 makes it a pain just go to C:\Windows\System32 and in there do to cmd.exe and right click on it and choose run as administrator

Shane

isadac · « **Reply #4 on:** April 26, 2014, 07:03:49 am »

Thank you, this time I managed to get the command to work with administrator rights.
defrag c: was a pre-optimization information on disk space (see photo). No other information followed for the 10 minutes I waited, after which I closed the cmd window, as no further command could be entered either.
SFC scannow: apparently after checking 100% it found no integrity issues (see 2. attachment)

After this I re-tried windows programme defragmentation and optimization of c:, which resulted in process being re-directed ( 3rdattachment).

Can you make anything of it?

jraju · « **Reply #5 on:** April 26, 2014, 06:55:21 pm »

If you want to defrag, and if the windows defragger has problems opening, then you could as well try defraggler from piriform. It is nice and does not kill any system process. The link is here.
https://www.piriform.com/products
You select the top home version. It is free and excellent in defragging. You can see for your self how it defrags, in a moving coloured boxes. Just fine program like ccleaner. It is an alternative.Use if you want to defrag. All piriform products are excellent and free

isadac · « **Reply #6 on:** April 27, 2014, 04:40:25 am »

Hi,
Thank you jraju for tip. I woll consider it in the future, should defragging become a terminal issue.
Thank you Shane for your help; after accidentally leaving the optimization window open, I noticed that the optimization was taking place after all. So you were right. It just took an unusually long time and an indirect path. I am relieved!
Really great to get your help!Thank you!

Shane · « **Reply #7 on:** April 28, 2014, 09:39:50 am »

Good to hear you are good to go

Shane