CD/DVD is not deteced in Vista Dev Mgr (UNSOLVED, but not for not trying!!)

[Buckeye_Ham]

Shane,

Problem Platform: HP Notebook (dv-6734nr) w/ Vista Home Premium (32Bit) & SP1

The built-in CD/DVD drive is missing from the Vista Device Manager.  The CD-ROM does appear in the BIOS configuration and is assignable as a boot device.  I have tried each of these: 1) HP Support article "CD/DVD Drive Is Not Detected (Windows Vista)"; 2) uSoft KB314060 article "CD/DVD drive not recognized by Windows" {similiar to HP article}; and 3) uSoft FixIt "MicrosoftFixit.dvd.MATSKB.Run".  I have also used Windows Repair AIO - Repair #17 "Repair CD/DVD missing/ Not working" (stand alone & w/ #01 Registry Permissions) to no avail.  NONE of these procedures, or parts thereof, (including Registry edits) permantly corrected the issue (see further below).  It got to the point that I did a complete system rebuild from the HP Factory Restore embeded on the notebook HDD (including all updates and Service Packs) TWICE.  The drive was there until!!!

As a note the CD/DVD drive had "come and gone" at various times before and after the rebuilds.  I did manage to associate a "return" of the CD/DVD drive with the usage of an external Western Digital HDD, "MyPassport Essential" (WDBAAA2500ABK-00).  It occurred while using the WD Utility "SmartWare VirtualCD Manager v1.0.8.3" to enable/disable the virtual CD-ROM on the HDD.  But I haven't been able to replicate the results.  I have since abandoned all use of the WD HDD on my Vista notebook (have another notebook w/ Win7 and a similar WD HDD - no issue on that platform).

Next step is your recommendation to use the utility TDSSKiller.  I'll post the results in a separate entry.  [BTW, a REGISTRY export is available if you desire to see it. 

Here's hoping!

[Buckeye_Ham]

Shane,

I ran TDSSKiller and it found nothing (report attached).  It scanned: Sys Mem, Svcs & Drvrs, Boot Sector w/ Option for "Use KSN to scan objects".  Checked Dev Mgr - no change, still no CD/DVD device.

Back to you!

[Shane]

Ok good, at least we know it isnt a rootkit getting in the way

OK do this, go to the device manager. Once there go to view and click on show hidden devices. When this is checked it should show all hardware ever on the system and hardware that isnt there will simply be a little greyed out.

Go to the cd/dvd drive section. You should see it listed now, I want you to delete all that are under it, this will uninstall the device from that section and in the registry. I sometimes go through and do this to all the sections removing only old hardware I never use any more. But for now lets just remove any and all from the cd/dvd section.

Once done do a reboot, then lets see if Windows detects the drive at all.

Shane

[Buckeye_Ham]

Shane,

I followed the steps above, but as you can see from the attachement, there is no listing for the "CD/DVD" device(s).  I discovered that this was the case (been this way the entire time I've been dealing with this issue) when I followed the HP and uSoft KB articles. 

The Dev Mgr CD/DVD device entry was there after I rebuilt the OS, including the "internal" CD/DVD drive.  However, the internal CD/DVD drive completely dissappeared from Dev Mgr at some point after I connected/disconnected the WD My Passport Essential external HDD.  The "CD/DVD" Dev Mgr entry would appear (without the internal drive) when the WD HDD was plugged into the USB.  The entire Dev Mgr entry would dissappear when the WD HDD was removed.   

Next Step?

[Shane]

Ok lets check if you have thisregistry key.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Shane

[Buckeye_Ham]

Attached is a snapshot from "regedit" of the key and selected print (pdf) of these two keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi

Nelson

[Shane]

Ok you see the 000 001 under that regkey? If you check both of those they should be the cd rom drives that have been in the system. I would assume one is the real drive and the other was the virtual WD drive.

10:30 PM for me, I am off to bed, lets continue tomorrow

Night!

Shane

[Buckeye_Ham]

The sub-keys 000 and  001 in CurrentControlSet seem to be identical as far as I can tell. 

FWIW in the attachement there are THREE "ControlSet" enteries in the registry: ControlSet001, ControlSet002 and CurrentControlSet.  I've printed the applicable keys from each in the attachment.  Note that CurrentControlSet and ControlSet001 seem to be identical.  However, there is a difference in ControlSet002 from the others (in the "atapi" key).

[Shane]

Leave it to MS to have the driver stuff different in the registry for every version of Windows lol

I loaded up Vista in vmware and found these locations that have to do with the cd/rom

Save this info into a .reg file and run it, or if you like just go and see if you have each of those locations

Code: [Select]

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
  74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
  00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
  2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6002.18005"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CoDeviceInstallers]
"{4D36E965-E325-11CE-BFC1-08002BE10318}"=hex(7):53,00,79,00,73,00,43,00,6c,00,\
  61,00,73,00,73,00,2e,00,44,00,6c,00,6c,00,2c,00,53,00,74,00,6f,00,72,00,61,\
  00,67,00,65,00,43,00,6f,00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,65,00,\
  72,00,00,00,53,00,79,00,73,00,43,00,6c,00,61,00,73,00,73,00,2e,00,44,00,6c,\
  00,6c,00,2c,00,43,00,72,00,69,00,74,00,69,00,63,00,61,00,6c,00,44,00,65,00,\
  76,00,69,00,63,00,65,00,43,00,6f,00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,\
  00,65,00,72,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\GenCdRom]
"ClassGUID"="{4d36e965-e325-11ce-bfc1-08002be10318}"
"Service"="cdrom"
Shane

[Buckeye_Ham]

I copied & pasted the registry key info above into Notepad and saved it with a ".reg" file extension.  When I tried to "Merge" (from within Windows Explorer) or "Import" the information into the Registry, using the Registry Editor, it doesn't work.  The Registry Editor indicates the following in both approaches:

"Cannot import
C:\...\Shane's REGISTRY Key Changes.reg: The specified file is not a registry script.
You can only import binary registry files within the registry editor."

HOWEVER, I know enough about using the Registry Editor to be just short of dangerous!  So I went ahead and compared each of the keys you provided above and they appear to be the same as what is in my registry (except that the hex data isn't displayed the = ASCII characters are).

Nelson

[Shane]

Have to make sure this line is at the top of the file

Windows Registry Editor Version 5.00

You can also go to those sections in your registry, export them out to .reg files and then look at them and you can compare the hex values

Shane

[Buckeye_Ham]

Thanks for the feedback about including "Windows Registry Editor Version 5.00" at the top.  I didn't realize that was required to make the Registry Editor work.  I've compared the recommended key changes with what is currently in the registry.  They are identical and were already there. 

My questions to you are should there be the "0001" sub-key in the "...\CurrentControlset\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}"?  Also, should there be "...\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}" and "...\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}" Keys?

Nelson

[Shane]

My questions to you are should there be the "0001" sub-key in the "...\CurrentControlset\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}"?  Also, should there be "...\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}" and "...\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}" Keys?

Yes that is normal

OK so the registry keys are in the system to have the device manager show that section. Old drives show up in the registry but not in device manager even when we set it to show all devices, and the cd rom doesn't show up in my computer at all.

So far no infections have been found, I have seen a rootkit do this before, we could always try combofix.exe and see how that does.

Otherwise if it isnt an infection and happened after you removed the WD virtual cd rom then it has to be a registry key that was removed or changed that could cause Windows to not see the cd roms.

Also as a test to confirm the cd rom works and is good, I could have you download Ubuntu Linux dvd. It is a iso fil that you burn to a disk, but since you cant you can use the USB tool to make a usb thumb drive bootable and put it on there. Then boot off the usb drive and you can run unbuntu right off of it. Then once it is loaded see if the drive works in there.

This way we can confirm if it is hardware related or not before we dig in even more into the registry

If you wan to try that Here is the download for the 32 bit unbuntu iso
http://www.ubuntu.com/download/desktop/thank-you?country=US&version=14.04&architecture=i386
and the usb tool
http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

Shane

[Buckeye_Ham]

I'm certain it is not a hardware issue with the drive.  After the clean "rebuild" of Vista from Factory Default (both times) I was able to install applications (i.e. Office, ect.) using the CD-ROM.  I was even able to burn an Acronis Rescue Media CD (it soesn't work but that's probably operator error and unrelated to the drive HW).  So doing the process outlined above, to check out the CD ROM doesn't seem to be necessary.

Nelson

[Shane]

If you are able to boot off of any cd or dvds just fine then that shows the drive does work.

Next thing to try is to create a new user account on the system and log into that account and see if it shows up. That will at least tell me if the problem is in the profile registry or the system wide registry

Shane

[Buckeye_Ham]

I created a new user account (w/ Admin priviledges).  Switched users (and also logged in a second time after a reboot) and found that the CD/DVD drive is missing in the Device Manager listing.  So apparently the issue is in the system wide registry and not in a profile registry.

Here's hoping it will be easy to find.  If you need me to send you any parts or the whole registry let me know.

Nelson

[Shane]

Ok good, so that is progress.

Do this, I use this tool to compare the registry for changes.
http://sourceforge.net/projects/regshot/

Use it and do a first shot and have it save the file. Send that file to me, will be too big to post though, and I will use it and do a compare on my vista system in vmware. While it will retuen a ton of differances I can at least look at the main parts that have to do with the devices and see if I find anything

Shane

[Buckeye_Ham]

As I write this I'm emailing directly to you a zipped output of Regshot-x86-ANSI (~29Mb).

I'm going to search my PC and see if I can find on a registry backup from before the CD/DVD disappeared.  If I do I'll run the compare and send the output to you.  Wish me luck.

Nelson

=================================================
Update 7:17PM (EST)
I found and I'm sending you a zipped folder containing a Windows Repair AIO Registry backup from my Vista 32Bit system that I’m certain had a working CD/DVD.  I went back to my step by step notes of when I rebuilt the system and found where I date/time noted my progress and that the CD/DVD was good.  I hope this can be useful to you.

Nelson

[Buckeye_Ham]

Well both emails sent with the ZIPPED attachments (29Mb and 23Mb) are undeliverable.  The exceed the max message size.  Is there a way that I can FTP them to you?  Email me your reply direct if you prefer not to have the solution posted here.

Nelson

[Shane]

Just upload them to sendspace.com and email me the download links

Shane

[Buckeye_Ham]

The two files described above have been uploaded and the link emailed to you.  If you could use a Windows Repair AIO Registry back-up of the current registry to compare to the good one from 4-23-2014 let me know and I'll get it to you the same way.

[Shane]

Ok I am going through it, 606,000+ differences lol

I have to head out in a few to go to a school thing for my girls so I may not have something for you till monday.

One thing I would like you to check, in the device manager Go to the IDE ATA/ATAPI Controllers and expand it, How many controls are listed either ATA Controller 0 and 1 or Primary and Secondary.

Open each one and go to the advanced settings tab. Here it should show how many devices are hooked up. Normally the hard drive will be on one controller while the cd rom drive will be on another.

And get me screen shots of this

Reason why is the log is showing a lot of differences there and this is also another way to see if the drive is at least in there.

Shane

[Buckeye_Ham]

Attached is a screen shot.  Upper "Properties" box is the first IDE Channel (0) and the second is (1).  If there is anything you want exported from the registry let me know.

Nelson

[Shane]

Now that is interesting. The first one showing the device in DMA 5 is the hard drive. The cd drive would show up on the other one and normally as DMZ 2 or 4 and yet it shows nothing.

Try uninstalling that 2nd controller and rebooting, also before that go to view and show hidden devices and make sure to remove any old ones that show  in there as well. And if possible after you do that shut the computer completely off. Open the computer, if it is a tower and unhook the cables to the cd drive and to the motherboard for it and reseat them.

I am covering all the bases here lol

Shane

[Buckeye_Ham]

Well, you'll find this interesting.  I uninstalled the 2nd device (see "..._base" screenshot).  Attached is the result which NOW includes (1) ATA Controller and (3) IDE Channels in addition to normal stuff.  All but the last IDE Channel have no devices listed. 

BTW the PC is an HP Pavilion Notebook (dv6736nr) with one internal HDD and a CD/DVD.  You might see a second HDD listed, if I forget to remove it, which is a Toshiba USB HDD used for backups.  As I mentioned earlier in this thread I've abandoned the WD MyPassport Essential (w/ its Virtual CD-ROM) that I used to use on this Vista platform.  I convinced the WD "Smartware" Virtual CD-ROM is what caused this issue in the first place.

This just keeps getting more and more interesting.  Again, TNX for you help!