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Author Topic: Neat Desk 5.4 will not open  (Read 17059 times)

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Offline gklandscape

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Neat Desk 5.4 will not open
« on: January 24, 2014, 12:33:15 pm »
I have a win 8.1 desktop and have a neat desk scanner attached but can't get the software to open. It crashes when loading 'a problem cause the program to stop working correctly'. Neat Desk support is worthless. I have uninstalled and reinstalled, run tweaking but still cant get it fixed. Any help would be appreciated   :cry:
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Offline Shane

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Re: Neat Desk 5.4 will not open
« Reply #1 on: January 24, 2014, 01:03:20 pm »
Windows repair only helps Windows, it doesnt aim at any programs.

The things to check is to make sure you are running the program as administrator. Also is DEP enabled on your system?

Shane
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Offline gklandscape

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Re: Neat Desk 5.4 will not open
« Reply #2 on: January 24, 2014, 02:50:33 pm »
Yes it runs as admin and DEP is enabled
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Offline Shane

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Re: Neat Desk 5.4 will not open
« Reply #3 on: January 24, 2014, 02:52:47 pm »
Which option is chosen for DEP?

Shane
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Offline gklandscape

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Re: Neat Desk 5.4 will not open
« Reply #4 on: January 25, 2014, 09:03:52 am »
It was originally on the 1st option and I changed it to the 2nd option but that did not make a difference, windows still will not let the program lunch  :confused:
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Offline Shane

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Re: Neat Desk 5.4 will not open
« Reply #5 on: January 27, 2014, 11:47:25 am »
The program may just not work with Windows 8.1, but try this tool to totally disable DEP and see if it does any better :-)
http://www.tweaking.com/content/page/disable_or_enable_data_execution_prevention.html

Shane
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