Author Topic: After "Download Windows Repair (all in one)" unable to start Firefox (Read 12703 times)

MA46 · « **on:** November 04, 2013, 10:28:34 am »

After executing "Download Windows Repair (all in one)" I'm unable to start Firefox even after uninstall and reinstall with last version...
Calling Firefox always results in a Firefox "Crash message":

https://www.dropbox.com/s/oz2lact8zhtcpus/Firefox%20crash.pdf

As reinstall doesn't help me, I don't know what I have to do.
Can somebody help me?

Gamezertruth · « **Reply #1 on:** November 04, 2013, 12:39:13 pm »

If you have anti-virus software installed on your system then then temporarily disable it!Or uninstall it!And run Firefox.

jraju · « **Reply #2 on:** November 05, 2013, 01:50:56 am »

Hi, Try this link instruction to reset firefox

https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Shane · « **Reply #3 on:** November 05, 2013, 02:36:50 pm »

It crashed when you tried to download my setup file from my site?

Shane

MA46 · « **Reply #4 on:** November 06, 2013, 01:02:46 am »

Hello...

To jraju: I can't reset Firefox using the link given because I should first be able to call Firefox and I cannot do it. I immediately receive the crash message as described in previous post.
I uninstalled firefox and reinstall the last version 25.0 but that doesn't solve my problem...;

To Shane: I downloaded your utility and ran it. It ran for a while but terminated normally. Thereafter, impossible to start Firefox. (I use now IE to post on your site)

Thanks

jraju · « **Reply #5 on:** November 06, 2013, 02:35:55 am »

Pl see this link. Firefox help section of firefox crashes
https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Shane · « **Reply #6 on:** November 06, 2013, 10:34:25 am »

Odd, I have never had any problems with firefox and my program, in fact I use firefox on all my machines.

When you uninstalled firefox it doesnt remove your profile. I did have a problem in firefox once a while back where something was corrupt in my profile casing the problem. So to find out if that is what is happening with yours we just need to rename the firefox profile and have it make a new one.

What version of Windows are you on?

So on my WIndows 7 the profile is located at

C:\Users\(Your Username Here)\AppData\Roaming\Mozilla\Firefox\Profiles

And in the folder is your profile, simply rename it and then open firefox again.

Lets see how that goes

Shane

MA46 · « **Reply #7 on:** November 07, 2013, 03:31:59 am »

Okay, Shane

My computer is in Windows 7.
Your solution was the good and easiest one...
Nevertheless, I don't understand what occurred but all is ok now (I used Firefox for this answer)

Many thanks

Shane · « **Reply #8 on:** November 07, 2013, 12:43:35 pm »

I am not sure either, none of the repairs touch the firefox profile directory.

It is possible it was just bad timing and an add on or something in firefox that was stored in the local profile was causing the problem.

Also in your old profile folder you can copy over your book marks and such as well

Shane